Regional Training Manager SPA in London

Regional Training Manager SPA

Department: Retail

Employment Type: Permanent - Full Time

Location: All Brands, London

Description

The Regional Training Manager SPA is responsible for overseeing the training and development of the ELEMIS Training Specialists, Experts, and Senior Trainers within their region, with a primary focus on supporting and growing the Spa channel. This role ensures the consistent delivery of high-quality learning programs that have a measurable impact on sales performance and uphold the highest brand standards. In addition to delivering induction and ongoing train-the-trainer programs, this role includes leading the effective rollout, monitoring, and reporting of the ELEMIS Ambassador Program, ensuring its alignment with business goals and its contribution to education excellence.

The Regional Training Manager also provides regular observation and coaching, tracks team performance, and collaborates closely with the Head of S&S Education to identify and act on opportunities for growth and innovation within the education strategy.

Working in close alignment with the Head of S&S Education and the Sales team, this role is responsible for scaling learning impact, supporting talent development, and optimizing the customer experience across the Spa network to influence sales growth.

What Will You Do?

Leadership and Team Development:

• Lead, mentor, and inspire a team of Training Specialists, Experts, and Senior Trainers across the Spa channel.
• Conduct regular 1:1 coaching, observation, and performance feedback sessions, aligned with KPIs and developmental goals.
• Manage individual training development plans and performance logs in line with the ELEMIS Trainer Development Guide.
• Provide regular performance updates to the Head of S&S Education, identifying top talent and coaching opportunities.

Training Delivery & Quality Assurance

• Deliver engaging and effective Train-the-Trainer Induction Programs for new hires, ensuring strong onboarding and alignment with brand standards.
• Oversee and lead ongoing Train-the-Trainer programs, promoting continuous development and skill enhancement within the education team.
• Ensure consistent delivery of ELEMIS training programs in line with curriculum standards and learner needs.
• Maintain high-quality training delivery through regular evaluations, audits, and feedback cycles.

Program Ownership & Innovation

• Own and lead the ELEMIS Ambassador Program within the Spa channel alongside Regional Training Manager for the South, drive participation, performance, and impact across key partner accounts.
• Identify and trial innovative learning experiences, leveraging digital and in-person formats to enhance learner engagement.
• Collaborate with the Head of Education to evaluate and analyze training impact, adjusting approaches to improve results and return on education.

Strategic Collaboration & Commercial Alignment

• Act as a critical connector between Education and Sales, ensuring aligned priorities and a unified approach to supporting business objectives.
• Work alongside the UK Sales team to identify training gaps, support regional sales goals, and create education plans that drive business growth.
• Represent Education during regional business reviews and strategy meetings, proactively providing insights and data on education performance.
• Collaborate with Operations team to ensure productive and efficient ways of working.

Brand Representation & Subject Matter Expertise

• Serve as a PRO Master in ELEMIS, setting the benchmark for product and treatment knowledge.
• Model best-in-class brand behaviors and uphold ELEMIS standards in every training interaction.
• Represent ELEMIS at internal and external events, conferences, and partner training where required.

Key Metrics for Success

• Training team performance and progression
• Ambassador program engagement and outcomes
• Regional training consistency and learner satisfaction
• Alignment between training impact and commercial sales targets
• Feedback from internal stakeholders (Education, Sales, Spa partners)

The Perfect Candidate

• Beauty Therapy qualification to NVQ level 3 or equivalent, including facial and body electrical
• Passionate about the beauty and spa industry.
• Teacher training qualification highly desirable
• Good level and standard of UK/European education or equivalent
• Training experience within the beauty industry desirable
• General computer literacy in Microsoft Word, Excel, PowerPoint, and Outlook
• Experience in a managerial role

Skills and Competencies:

• Patient and encouraging in the training environment.
• Adaptable to the diverse learning styles of spa and beauty professionals.
• Social Media training and experience highly desirable
• Self-motivated, organised with strong attention to detail.
• Competent communication, presentation and facilitation skills
• Experience working within a team environment, working collaboratively, and building positive business partnerships
• Ability to listen and understand needs of others, translating those needs into elevated education
• In-depth knowledge of beauty and spa services, products, and industry trends.
• Ability to demonstrate and teach practical spa and beauty services.
• Experience & Competent in public speaking
• Familiarity with health and safety regulations in the spa and beauty industry.

Work Environment & Physical Requirements:

• This position is a field-based role
• This position requires some work from home days; candidates should have a reliable home office setup with access to a stable internet connection.
• Travel: This role will require travel across the UK & Ireland and to our training academy.
• Overnight Travel: Overnight travel will be necessary for attending training, events, conferences, or supporting onsite educational activities.

What We Offer You!*

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L\'OCCITANE Group products (including L\'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Bonus/Commission Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

*Some benefit eligibility is based on length of service or contract type