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- Tasks: Drive sales of Elemis treatments and products while providing exceptional customer service.
- Company: Join a leading beauty brand at John Lewis, Norwich.
- Benefits: Enjoy generous discounts, well-being policies, and a supportive work environment.
- Why this job: Be part of a passionate team and help clients discover their best skincare.
- Qualifications: NVQ level 3 in Beauty Therapy or equivalent; retail experience preferred.
- Other info: Flexible part-time hours with opportunities for growth and development.
The predicted salary is between 13000 - 16000 £ per year.
As our Skincare Specialist, you will assist in the day‑to‑day running of the Elemis Account by driving the sales of Elemis treatments and products. Your passion for Elemis will drive greater awareness of the Brand along with the use of internal and external promotional activity. Your organisation, attention to detail and leadership skills will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.
Contract Type: Permanent
Weekly Hours: 22.5 hours across 3 days - flexibility required
What Will You Do?
- Sales: To pro‑actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets. To raise awareness of the Elemis brand and educate clients in the product and treatment range. To participate fully in promotional/PR activity and ensure the success of the promotion and/or event. To assist the Account Management Team in accurately recording sales figures and stock levels.
- Customer Service: To carry out treatments punctually and to a consistently high standard in accordance with clients' requirements and as per the training received to strive for repeat bookings (therapists only). Ensure products and treatments prescribed are appropriate to clients' needs and take into account medical contraindications. To maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation. Ensure that customer service is of the highest standard and to handle any client complaints promptly and consult the Account Management Team in all cases. Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.
The Perfect Candidate:
- Beauty Therapy qualification to NVQ level 3 minimum (or equivalent) CIDESCO certificate highly desirable
- Good level and standard of UK/European education or equivalent
- Experience within a similar retail/store role and industry
- Proven sales record
- Practical work experience in conducting treatments
- Previous experience working with a professional brand
What We Offer You:
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
- Excellent well‑being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Bonus/Commission Scheme
- Healthcare Cash Plan (with Dental)
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
*Some benefit eligibility is based on length of service or contract type
Skincare Specialist in Norwich employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Skincare Specialist in Norwich
✨Tip Number 1
Get to know the Elemis brand inside out! Familiarise yourself with their products and treatments so you can chat confidently about them during interviews. This shows your passion and helps you stand out as a Skincare Specialist.
✨Tip Number 2
Practice your sales pitch! Since driving sales is key in this role, think of ways to demonstrate your sales skills. Role-play scenarios where you educate clients about products and treatments, and show how you’d handle objections.
✨Tip Number 3
Network like a pro! Connect with current or former Elemis employees on LinkedIn. They might share insider tips or even refer you for the position. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Skincare Specialist in Norwich
Some tips for your application 🫡
Show Your Passion for Skincare: When writing your application, let your enthusiasm for skincare and the Elemis brand shine through. We want to see how your passion can drive sales and create an exceptional experience for our clients.
Highlight Relevant Experience: Make sure to mention any previous roles in retail or beauty therapy that relate to this position. We love seeing a proven sales record and practical experience with treatments, so don’t hold back!
Be Detail-Oriented: Since attention to detail is key in this role, ensure your application is free from typos and clearly structured. We appreciate candidates who take the time to present their information neatly and professionally.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at ELEMIS
✨Know Your Elemis Inside Out
Before the interview, make sure you’re well-versed in the Elemis product range and treatments. Familiarise yourself with their key ingredients, benefits, and any recent promotions. This will not only show your passion for the brand but also demonstrate your ability to educate clients effectively.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you’ve met or exceeded targets. Think of specific examples where you drove sales or improved customer engagement. This will help the interviewer see that you can contribute to the sales goals of the Elemis account.
✨Demonstrate Exceptional Customer Service
Be ready to share instances where you provided outstanding customer service or handled complaints effectively. Highlight your ability to maintain high standards and ensure client satisfaction, as this is crucial for the role of a Skincare Specialist.
✨Dress the Part
Since you’ll be representing a luxury skincare brand, it’s important to present yourself professionally. Choose an outfit that reflects the Elemis brand ethos and shows that you take pride in your appearance. This will leave a positive impression on your potential employer.
