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For Companies At a Glance
- Tasks: Lead and develop a high-performing spa team while driving new business opportunities.
- Company: Join a luxury spa brand focused on growth and excellence.
- Benefits: Enjoy generous discounts, well-being policies, and a supportive work environment.
- Why this job: Make a real impact in the luxury spa industry and inspire your team.
- Qualifications: 5+ years in sales with strong leadership and communication skills.
- Other info: Flexible travel required; excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
National Spa Leader – North
Department: Spa & Salon
Employment Type: Permanent – Full Time
Location: All Brands, North & Scotland
Reporting To: Victoria Elsey
Description
National Spa Leader, you will be the driving force behind leading and developing a high-performing team across your area. You will take ownership of your own KPIs while ensuring your team meets and exceeds their targets. Your role is pivotal in supporting and securing luxury spa partnerships and driving new business opportunities to expand our spa footprint.
You will act as the trusted go-to person for the area team, providing daily support, coaching, and guidance both in the office and out in the field. Being hands-on and visible, you will work closely with your team on the road, helping to inspire, motivate, and deliver exceptional results.
What Will You Do?
- Sales Strategy Development: Formulate and implement effective sales strategies to achieve and exceed revenue targets across all spa locations within the assigned area.
- Team Leadership: Recruit, train, and lead a high-performing sales team, fostering a culture of motivation, accountability, and continuous improvement. Set clear goals, KPIs, and expectations for team performance.
- Support to Senior Head of Spa & Salon Sales: Act as a key support to the Senior Head of Spa and Salon Sales, contributing to the achievement of defined KPIs and strategic business objectives.
- Performance Management: Monitor and evaluate team performance, providing coaching and support to ensure sales goals are met and individual development needs are addressed. Conduct regular 1:1s, field visits.
- Customer Relationship Management: Cultivate and maintain strong relationships with key clients, ensuring high levels of satisfaction and loyalty.
- Market Analysis: Conduct regular market research to identify trends, competitor activities, and customer preferences, adjusting strategies accordingly. Representing the company at industry events, trade shows, and client meetings.
- Sales Reporting: Prepare and present regular sales reports, analyzing performance metrics and providing actionable insights to senior head of spa and salon.
- Budget Management: Oversee the sales budget for the area, ensuring efficient allocation of resources and adherence to financial targets.
- Collaboration: Work closely with marketing, operations, and other departments to align sales initiatives with overall business objectives.
- Market Share: Negotiate commercial conditions and terms with Spa partners, to ensure we remain competitive, successful and profitability within each business in-line with company policies.
Sustainability Responsibility
- Ensure all duties carried out and actions completed in every aspect of your role contribute to the short and long-term Sustainability Goals set forth by the ELEMIS – Climate, Biodiversity & People Pillars.
The Perfect Candidate
- Minimum of 5 years’ progressive experience in sales within the spa, skincare, wellness, or a closely related industry (e.g., luxury beauty, professional cosmetics, or personal care).
- Proven track record of managing and developing high-performing sales teams across a defined territory
- Strong knowledge of professional skincare products, spa operations, and luxury service environments
- Excellent leadership, coaching, and communication skills
- Highly proficient in sales reporting tools, CRM systems and Excel
- Flexibility to travel extensively within the region, including overnight stays where required
What We Offer You!*
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L\\\’OCCITANE Group products (including L\\\’Occitane, Erborian and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Bonus/Commission Scheme
- Healthcare Cash Plan (with Dental)
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
*Some benefit eligibility is based on length of service or contract type
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National Spa Leader - North employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Spa Leader - North
✨Tip Number 1
Network like a pro! Get out there and connect with people in the spa and wellness industry. Attend events, trade shows, and local meet-ups to make those valuable connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your leadership and sales strategies in real-time. Whether it's through mock presentations or during interviews, let your potential employers see how you can drive results.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like us at StudySmarter, and express your interest. Sometimes, the best opportunities come from a simple conversation.
✨Tip Number 4
Keep learning! Stay updated on market trends and customer preferences in the spa industry. This knowledge will not only help you in interviews but also show that you're genuinely passionate about the field.
We think you need these skills to ace National Spa Leader - North
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the spa and wellness industry shine through. We want to see how your passion aligns with our mission at StudySmarter and how you can contribute to our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in sales and team leadership. We’re looking for specific examples that demonstrate your ability to meet KPIs and develop high-performing teams.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and skills are easy to spot. Use bullet points if it helps!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ELEMIS
✨Know Your Numbers
As a National Spa Leader, you'll need to demonstrate your understanding of KPIs and sales metrics. Before the interview, brush up on relevant figures from your past roles, such as revenue growth percentages or team performance improvements. This will show that you’re results-driven and ready to take ownership of your targets.
✨Showcase Your Leadership Style
Prepare to discuss your approach to team leadership and development. Think of specific examples where you've successfully recruited, trained, or motivated a team. Highlight how you foster a culture of accountability and continuous improvement, as this aligns perfectly with the role's requirements.
✨Understand the Market
Research the spa and wellness industry trends, especially in the North and Scotland. Be ready to discuss how you would adapt sales strategies based on market analysis. This shows that you’re proactive and can think strategically about expanding the spa footprint.
✨Build Relationships
Since customer relationship management is key, prepare to share examples of how you've cultivated strong client relationships in the past. Discuss your approach to ensuring high levels of satisfaction and loyalty, which is crucial for securing luxury spa partnerships.
