At a Glance
- Tasks: Engage clients with expert skincare advice and drive sales in a luxury retail environment.
- Company: Join ELEMIS, a global British luxury skincare brand committed to inclusivity.
- Benefits: Enjoy generous discounts, enhanced parental leave, and 27 days holiday plus your birthday off.
- Other info: Structured training and ongoing development opportunities for career growth.
- Why this job: Make a real impact while building strong client relationships in a premium setting.
- Qualifications: Passionate about skincare with experience in luxury retail and a consultative selling approach.
The predicted salary is between 25000 - 32000 £ per year.
At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B‑Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S, and a growing international footprint.
Our award‑winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high‑touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.
As a Retail Sales Consultant at ELEMIS, you’ll drive retail performance through exceptional client engagement, expert product knowledge, and a highly personalised, consultative approach. You’ll create elevated, results-focused retail experiences that build long‑term client loyalty and maximise every sales opportunity. Using your skincare expertise and ELEMIS consultation tools, you’ll confidently guide clients to the right products and routines for their individual needs.
You’ll play an important role in growing a strong and engaged client base—ensuring every interaction supports conversion, retention, KPI achievement, and brand advocacy, while bringing the ELEMIS brand to life in a premium retail environment.
What You Will DoWho You Are
- Passionate about skincare, retail, and delivering outstanding client experiences
- Experienced in luxury retail, sales, or beauty environments
- Confident in a consultative selling approach and making personalised recommendations
- Proven track record of achieving targets in a KPI‑driven environment
- Skilled at building strong client relationships and encouraging repeat business
- A clear communicator who can engage and build trust with a wide range of clients
- Comfortable using (or open to learning) skincare technology
- Motivated to deliver results while contributing to a collaborative team environment
- A positive and inclusive team player who values diversity and different perspectives
- Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
- Enhanced parental leave policies (including maternity, paternity, and shared parental leave)
- Income Protection and Life Assurance
- 27 days holiday plus your birthday off
- Company pension scheme
- Employee Assistance Programme for you and your family
- Cycle to Work Scheme, Season Ticket Loan, and service awards
- Structured training in skincare expertise, consultation skills, and product knowledge
- Ongoing development opportunities to support your career growth
- A supportive, inclusive workplace where you can succeed and grow
- The opportunity to build your own client base and make a visible impact on business performance
Mobile Retail Sales Consultant - (London Flagship doors, Selfridges, Harrods, John Lewis) employer: ELEMIS
ELEMIS is an exceptional employer that prioritises its people, offering a vibrant and inclusive work culture in the heart of London’s luxury retail scene. With generous benefits such as a staff discount on premium products, enhanced parental leave, and structured training opportunities, employees are empowered to grow their careers while delivering outstanding client experiences. Join us at our flagship locations like Selfridges and Harrods, where you can make a meaningful impact and thrive in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Retail Sales Consultant - (London Flagship doors, Selfridges, Harrods, John Lewis)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ELEMIS, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ELEMIS!
We think you need these skills to ace Mobile Retail Sales Consultant - (London Flagship doors, Selfridges, Harrods, John Lewis)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ELEMIS, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ELEMIS and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ELEMIS that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ELEMIS
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
