At a Glance
- Tasks: Deliver exceptional client experiences and drive retail performance through personalised skincare consultations.
- Company: Join ELEMIS, a global British luxury skincare brand committed to inclusivity and excellence.
- Benefits: Enjoy generous discounts, enhanced parental leave, and ongoing career development opportunities.
- Other info: Be part of a supportive team that values diversity and offers excellent career growth.
- Why this job: Make a real impact in a premium retail environment while building lasting client relationships.
- Qualifications: Passionate about skincare with experience in luxury retail and a consultative selling approach.
The predicted salary is between 22000 - 28000 £ per year.
At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B‑Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S, and a growing international footprint. Our award‑winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high‑touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.
As a Retail Sales Consultant at ELEMIS, you’ll drive retail performance through exceptional client engagement, expert product knowledge, and a highly personalised, consultative approach. You’ll create elevated, results-focused retail experiences that build long‑term client loyalty and maximise every sales opportunity. Using your skincare expertise and ELEMIS consultation tools, you’ll confidently guide clients to the right products and routines for their individual needs. You’ll play an important role in growing a strong and engaged client base—ensuring every interaction supports conversion, retention, KPI achievement, and brand advocacy, while bringing the ELEMIS brand to life in a premium retail environment.
What You Will Do
- Deliver exceptional client experiences
- Create personalised, engaging client interactions that drive conversion and retail performance
- Confidently approach and engage clients, using effective questioning and active listening to understand their needs
- Provide tailored product recommendations that support individual skincare goals
- Ensure every client experience is professional, welcoming, and results-focused
- Drive sales and commercial performance
- Maximise every interaction to increase sales, average transaction value, and overall counter results
- Take ownership of achieving and exceeding personal KPIs
- Build, manage, and grow a loyal client base through consistent engagement and follow‑up
- Encourage repeat purchases and long‑term skincare routines to strengthen client retention
- Use consultation expertise and technology
- Carry out in‑depth skincare consultations, including HD skin scans
- Assess skin concerns and recommend tailored skincare routines
- Use insights to build trust and support confident purchasing decisions
- Follow up with clients to review results and maintain engagement
- Champion product knowledge and brand standards
- Maintain strong knowledge of ELEMIS products, ingredients, and routines
- Stay up to date with new launches, innovations, and trends
- Represent the brand with professionalism, credibility, and enthusiasm
- Ensure the counter reflects a consistently premium retail environment
- Build relationships and brand advocacy
Who You Are
- Passionate about skincare, retail, and delivering outstanding client experiences
- Experienced in luxury retail, sales, or beauty environments
- Confident in a consultative selling approach and making personalised recommendations
- Proven track record of achieving targets in a KPI‑driven environment
- Skilled at building strong client relationships and encouraging repeat business
- A clear communicator who can engage and build trust with a wide range of clients
- Comfortable using (or open to learning) skincare technology
- Motivated to deliver results while contributing to a collaborative team environment
- A positive and inclusive team player who values diversity and different perspectives
What We Offer
- Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
- Enhanced parental leave policies (including maternity, paternity, and shared parental leave)
- Income Protection and Life Assurance
- 27 days holiday plus your birthday off
- Company pension scheme
- Employee Assistance Programme for you and your family
- Cycle to Work Scheme, Season Ticket Loan and service awards
- Structured training in skincare expertise, consultation skills, and product knowledge
- Ongoing development opportunities to support your career growth
- A supportive, inclusive workplace where you can succeed and grow
- The opportunity to build your own client base and make a visible impact on business performance
Retail Sales Consultant in Milton Keynes employer: ELEMIS
ELEMIS is an exceptional employer that prioritises its people, offering a supportive and inclusive work environment in Milton Keynes. As a Retail Sales Consultant, you will benefit from generous staff discounts, enhanced parental leave policies, and structured training opportunities that foster your professional growth. Join a passionate team dedicated to delivering outstanding client experiences while making a meaningful impact on the luxury skincare industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Consultant in Milton Keynes
✨Tip Number 1
Get to know the ELEMIS brand inside out! Familiarise yourself with their products, ingredients, and the latest trends in skincare. This knowledge will not only boost your confidence but also help you engage clients effectively during your interactions.
✨Tip Number 2
Practice your consultative selling skills! Role-play with friends or family to refine your approach. The more comfortable you are with asking the right questions and listening actively, the better you'll be at tailoring recommendations that resonate with clients.
✨Tip Number 3
Follow up with potential clients after your initial interaction. A simple message checking in can make a huge difference in building relationships and encouraging repeat business. It shows you care and keeps you top of mind!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your passion for skincare and retail right from the start!
We think you need these skills to ace Retail Sales Consultant in Milton Keynes
Some tips for your application 🫡
Show Your Passion for Skincare:When writing your application, let your love for skincare shine through! Share any personal experiences or knowledge you have about skincare products and routines. We want to see that you're genuinely excited about the role and the ELEMIS brand.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Retail Sales Consultant role. Use keywords from the job description to show us that you understand what we're looking for and how you can contribute to our team.
Be Results-Focused:We’re all about driving performance, so don’t forget to mention any past achievements related to sales or client engagement. Share specific examples of how you've met or exceeded targets in previous roles to demonstrate your ability to deliver results.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us that you're keen on joining the ELEMIS family!
How to prepare for a job interview at ELEMIS
✨Know Your Skincare Stuff
Before the interview, brush up on your knowledge of ELEMIS products and their ingredients. Familiarise yourself with the latest skincare trends and innovations. This will not only show your passion for the brand but also help you answer questions confidently.
✨Practice Your Consultative Approach
Since the role involves a consultative selling approach, practice how you would engage with clients. Think about effective questioning techniques and active listening skills that can help you understand client needs. Role-playing with a friend can be a great way to prepare.
✨Showcase Your Sales Achievements
Be ready to discuss your previous sales experiences and how you've achieved targets in a KPI-driven environment. Use specific examples to illustrate your success in building client relationships and driving sales, as this will demonstrate your capability to excel in the role.
✨Emphasise Team Spirit and Inclusivity
ELEMIS values a collaborative team environment, so highlight your ability to work well with others. Share examples of how you've contributed to a positive team dynamic and embraced diversity in your previous roles. This will resonate well with their commitment to inclusivity.
