At a Glance
- Tasks: Drive sales and deliver exceptional client experiences in luxury skincare.
- Company: Join ELEMIS, a global British luxury skincare brand committed to inclusivity.
- Benefits: Generous discounts, enhanced leave policies, and ongoing development opportunities.
- Other info: Flexible 30-hour work week across 4 days with excellent career progression.
- Why this job: Make a real impact in a supportive environment while sharing your passion for skincare.
- Qualifications: Experience in luxury retail or client-facing roles with strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
Account Manager Department: Retail
Employment Type: Permanent - Part Time
Location: John Lewis, Bluewater Shopping Centre, Greenhithe
Description
At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S., and a growing international footprint. Our award-winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high-touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.
As an Account Manager, you will play a key role in driving strong sales performance and delivering exceptional client experiences on counter. Working closely with your team and retail partners, you will support both treatment (where applicable) and retail performance through client engagement, product expertise, and brand advocacy.
Hours: 30 hours per week across 4 days
What You Will Do
Who You Are
- Experienced in luxury retail, beauty, or a client-facing sales environment
- A strong performer with a passion for delivering results
- Confident in building client relationships and driving repeat business
- A supportive team player with emerging leadership capability
- Commercially aware with an understanding of KPIs and performance drivers
- A clear and engaging communicator
- Well-organised and able to manage priorities effectively
- Passionate about skincare, client experience, and brand excellence
- Committed to inclusivity and collaboration
What We Offer
- Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
- Enhanced parental leave policies
- Income Protection and Life Assurance
- 27 days holiday plus your birthday off
- Company pension scheme
- Employee Assistance Programme
- Cycle to Work Scheme, Season Ticket Loan, and service awards
- Structured training in product knowledge, consultation skills, and retail excellence
- Ongoing development opportunities to support career progression
- A supportive, inclusive environment where you can thrive
- The opportunity to build your client base and directly impact business performance
Luxury Skincare Account Manager — Counter role, 30h/wk employer: ELEMIS
ELEMIS is an exceptional employer that prioritises its people, offering a supportive and inclusive work environment at the vibrant John Lewis in Bluewater Shopping Centre. With generous benefits such as a staff discount on luxury products, enhanced parental leave, and structured training for career progression, employees are empowered to thrive while delivering high-touch luxury experiences. Join us to be part of a brand that values collaboration and personal growth, making a meaningful impact in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Skincare Account Manager — Counter role, 30h/wk
✨Tip Number 1
Get to know the brand inside out! Dive into ELEMIS's products and values. When you chat with potential employers, show off your passion for luxury skincare and how it aligns with their mission.
✨Tip Number 2
Network like a pro! Attend beauty events or connect with industry professionals on LinkedIn. Building relationships can open doors and give you insider info about job opportunities.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience in luxury retail and how you can drive sales. A confident, engaging conversation can make you stand out from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join the ELEMIS family.
We think you need these skills to ace Luxury Skincare Account Manager — Counter role, 30h/wk
Some tips for your application 🫡
Show Your Passion for Skincare:When writing your application, let your love for skincare shine through! Share any personal experiences or knowledge you have about luxury skincare products. We want to see that you're genuinely excited about the role and the brand.
Highlight Your Client Relationship Skills:Make sure to emphasise your experience in building strong client relationships. Use specific examples from your past roles to demonstrate how you've successfully engaged clients and driven repeat business. We value those who can connect with our customers!
Be Clear and Engaging:Your written application should reflect your communication skills. Keep it clear, concise, and engaging. Avoid jargon and make sure your personality comes through. We appreciate authenticity and want to get to know the real you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at ELEMIS!
How to prepare for a job interview at ELEMIS
✨Know Your Skincare Stuff
Make sure you brush up on your skincare knowledge before the interview. ELEMIS is all about blending nature with science, so be ready to discuss their products and how they stand out in the luxury market. Showing genuine passion for skincare will definitely impress them!
✨Showcase Your Sales Skills
Prepare to talk about your previous experiences in luxury retail or client-facing roles. Think of specific examples where you drove sales or built strong client relationships. They want to see that you can deliver results and create exceptional client experiences.
✨Emphasise Teamwork and Leadership
ELEMIS values collaboration, so be ready to share how you've worked effectively in a team. Highlight any leadership experiences, even if they were informal, to show that you can support and motivate others while driving performance.
✨Be Yourself and Embrace Inclusivity
ELEMIS is committed to creating an inclusive environment, so don’t hesitate to bring your authentic self to the interview. Share your unique background and experiences, and express how you can contribute to their diverse culture while thriving in the role.
