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- Tasks: Lead the transformation of in-store customer experience and manage the retail product roadmap.
- Company: Join a leading luxury beauty brand with a focus on innovation and customer experience.
- Benefits: Enjoy hybrid working, generous discounts, and excellent well-being policies.
- Why this job: Shape the future of retail technology and make a real impact in a dynamic environment.
- Qualifications: Experience as a Product Owner in retail and strong stakeholder management skills.
- Other info: Flexible hours and great career growth opportunities await you!
The predicted salary is between 36000 - 60000 £ per year.
Department: IT Business Core Systems
Employment Type: Permanent - Full Time
Location: Head Office, London
Reporting to the Head of Digital IT, we are looking for a Retail Product Owner to lead the transformation of Elemis' in-store customer experience. This role will play a critical part in shaping and delivering the future-state retail technology journey, working closely with both IT and commercial teams to ensure seamless integration between online and offline touchpoints.
Key Responsibilities
- Define and manage the retail product roadmap, aligned to business priorities and global IT strategy.
- Accountable for delivering the roadmap for the retail technology stream, driving development of omnichannel retail capabilities.
- Collaborate with cross-functional teams (Retail, CRM, Education, IT, Ops) to gather requirements and translate them into clear user stories.
- Ensure the delivery of a customer-centric and scalable solution across booking, check-in, consultation, treatment, checkout, follow-up and rebooking.
- Partner with external vendors and internal development teams to evaluate platforms, manage delivery, and ensure timely execution.
- Champion end-user experience – particularly store teams – ensuring intuitive, low-training solutions.
- Work closely with CRM teams to ensure customer data capture and integration supports future personalisation, targeting and clienteling efforts.
Skills, Knowledge and Expertise
- Proven experience as a Product Owner or Product Manager in a retail or omnichannel environment.
- Deep understanding of in-store operational flows and clienteling journeys (e.g. booking, skin analysis, POS, rebooking).
- Hands-on experience working with or integrating CRM, booking, or POS systems (e.g. Salesforce, NewStore, or comparable platforms).
- Strong capability in defining MVPs, gathering requirements, and working iteratively with delivery teams.
- Excellent stakeholder management and communication skills across commercial and technical audiences.
- Experience working with external vendors, implementation partners and internal development teams.
- Passion for delivering elegant, user-friendly technology in fast-paced retail environments.
- Familiarity with customer data platforms (CDPs), middleware/integration tools, or retail analytics platforms.
- Experience in luxury retail, beauty, or wellness sectors.
Benefits
- We operate a Hybrid working model which means working any three days in our Baker Street (London) Office and two days working from home.
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more).
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more.
- Generous Holiday Allowance, increasing with length of service.
- Company Pension Scheme.
- Healthcare Cash Plan (with Dental).
- Private Medical Insurance.
- Employee Assistance Programme for all Associates and their families.
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
- Much, much more!
*Some benefit eligibility is based on length of service or contract type.
Retail Product Owner in London employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Product Owner in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their retail technology journey and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills as a Product Owner can transform their in-store customer experience. Keep it concise and focus on how you can drive development of omnichannel retail capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Retail Product Owner in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Product Owner role. Highlight your experience in retail and omnichannel environments, and don’t forget to showcase your understanding of in-store operational flows and clienteling journeys.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about transforming customer experiences in retail. Mention specific projects or achievements that align with the responsibilities outlined in the job description.
Showcase Your Collaboration Skills: Since this role involves working closely with cross-functional teams, make sure to highlight your collaboration skills. Share examples of how you've successfully partnered with different departments to deliver projects in the past.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at ELEMIS
✨Know Your Product Roadmap
Before the interview, make sure you understand what a product roadmap is and how it applies to the retail environment. Be ready to discuss how you would define and manage a roadmap that aligns with business priorities and IT strategy.
✨Showcase Your Collaboration Skills
This role requires working closely with various teams. Prepare examples of how you've successfully collaborated with cross-functional teams in the past. Highlight your ability to gather requirements and translate them into user stories that drive development.
✨Demonstrate Customer-Centric Thinking
Be prepared to talk about how you champion end-user experience, especially for store teams. Share specific instances where you’ve delivered intuitive solutions that required minimal training, showcasing your passion for user-friendly technology.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of CRM, booking, and POS systems, as well as customer data platforms. Being able to discuss your hands-on experience with these technologies will show that you're ready to hit the ground running in this role.