At a Glance
- Tasks: Deliver exceptional skincare treatments and create memorable client experiences.
- Company: Join ELEMIS, a global luxury skincare brand committed to inclusivity.
- Benefits: Generous staff discounts, 27 days holiday, and excellent well-being policies.
- Other info: Enjoy comprehensive training and a supportive team environment.
- Why this job: Make a real impact in clients' skincare journeys while growing your career.
- Qualifications: Passionate about skincare with experience in beauty therapy or luxury retail.
The predicted salary is between 30000 - 40000 € per year.
At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B‑Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S, and a growing international footprint.
Our award‑winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high‑touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.
As a Retail Therapist at ELEMIS, you’ll deliver exceptional treatment experiences while driving retail performance through expert consultation, product knowledge, and meaningful client connections. Blending hands‑on expertise with advanced skincare technology, you’ll create personalised, results‑driven experiences that build long‑term loyalty. Every interaction you have will support retention, repeat business, and brand advocacy.
Through touch, experience, and expertise, you’ll bring the ELEMIS brand to life in a way that feels both results‑led and luxurious.
What You Will Do- Deliver exceptional client journeys
- Provide outstanding on- and off-counter treatments with a focus on touch, technique, and visible results
- Create seamless, end-to-end luxury experiences—from consultation through to aftercare
- Ensure every visit feels personalised, welcoming, and memorable
- Drive sales through expertise and connection
- Confidently link treatments to tailored product recommendations
- Build, manage, and grow your own loyal client base
- Encourage repeat bookings and long-term skincare journeys
- Take pride in achieving and exceeding personal KPIs
- Use advanced consultation and technology
- Conduct in-depth consultations, including HD skin scans
- Analyse skin concerns and build tailored treatment and skincare plans
- Follow up proactively to track progress and maintain client engagement
- Build trust-based relationships that turn new clients into loyal advocates
- Champion product knowledge and brand standards
- Maintain expert knowledge of ELEMIS products, ingredients, and treatments
- Stay up to date with industry trends, innovations, and new launches
- Represent the brand with professionalism, confidence, and authenticity
- Create a premium in-store experience
- Maintain exceptional standards in treatment delivery, hygiene, and presentation
- Ensure the counter and treatment areas reflect a luxury environment at all times
- Support events, promotions, and in-store experiences that attract and retain clients
- Operate with excellence and sustainability in mind
- Support stock accuracy, merchandising, and operational standards
- Contribute to a high-performing, compliant, and visually elevated counter
- Embed sustainability into daily decisions, helping to reduce waste and environmental impact
- Passionate about skincare, treatments, and delivering exceptional client experiences
- Qualified in Beauty Therapy (Level 2 or equivalent preferred)
- Experienced in luxury retail, spa, or treatment environments
- Confident in consultative selling and building personalised recommendations
- Proven ability to build a loyal client base and drive repeat business
- A strong communicator with a natural talent for building genuine relationships
- Comfortable using (or excited to learn) skincare technology
- Results-driven, with pride in achieving targets and contributing to team success
- A positive, inclusive team player who values diversity and collaboration
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- 27 days holiday per year and your birthday off
- Company Pension Scheme
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- The opportunity to work with a globally recognised luxury skincare brand
- Comprehensive training in advanced treatments, skincare technology, and product expertise
- A supportive and inclusive team environment where you can thrive
- Ongoing development opportunities to grow your career
- The chance to build your own loyal client portfolio and personal success
- A role where your impact is visible—in client results, loyalty, and business performance
Mobile Retail Therapist in London employer: ELEMIS
ELEMIS is an exceptional employer that places its people at the heart of its operations, fostering a supportive and inclusive work culture in the vibrant city of London. As a Mobile Retail Therapist, you will benefit from generous staff discounts, comprehensive training, and ongoing development opportunities, all while working with a globally recognised luxury skincare brand. The company is committed to employee well-being, offering excellent policies and a chance to build meaningful client relationships that drive personal and professional success.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Retail Therapist in London
✨Tip Number 1
Get to know the ELEMIS brand inside out! Familiarise yourself with their products, treatments, and values. This way, when you walk into that interview, you can show off your passion and knowledge, making a lasting impression.
✨Tip Number 2
Practice your consultative selling skills. Think about how you can connect with clients on a personal level and tailor your recommendations. Role-play with a friend or family member to get comfortable with the process before your interview.
✨Tip Number 3
Showcase your ability to build relationships! Prepare examples of how you've created loyal client bases in the past. Share stories that highlight your communication skills and how you’ve turned new clients into repeat customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the ELEMIS team. Let’s make it happen!
We think you need these skills to ace Mobile Retail Therapist in London
Some tips for your application 🫡
Show Your Passion for Skincare:When writing your application, let your love for skincare shine through! Share your experiences and what excites you about the industry. We want to see that you're genuinely passionate about delivering exceptional client experiences.
Tailor Your Application:Make sure to customise your application to reflect the specific role of a Mobile Retail Therapist at ELEMIS. Highlight your relevant skills and experiences that align with the job description. This shows us that you've done your homework and are serious about joining our team!
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your writing. Share stories that demonstrate your ability to build genuine relationships with clients. This will help us see how you can bring the ELEMIS brand to life!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen to be part of the ELEMIS family!
How to prepare for a job interview at ELEMIS
✨Know Your Skincare Stuff
Before the interview, brush up on ELEMIS products and treatments. Familiarise yourself with their key ingredients and benefits, as well as any recent launches. This will show your passion for skincare and help you connect with the brand's ethos.
✨Practice Your Consultative Selling Skills
Since the role involves building personalised recommendations, practice how you would approach a client consultation. Think about how to ask open-ended questions to understand their needs and how to link treatments to products effectively.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've built loyal client relationships in the past. Highlight specific instances where your approach led to repeat business or positive feedback. This will demonstrate your ability to create meaningful connections, which is crucial for this role.
✨Emphasise Your Team Spirit
ELEMIS values collaboration, so be ready to discuss how you work within a team. Share experiences where you contributed to team success or supported colleagues, showing that you're not just focused on individual performance but also on collective goals.
