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For Companies At a Glance
- Tasks: Provide exceptional customer support via phone and live chat.
- Company: Leading skincare company with a focus on luxury products.
- Benefits: Generous staff discount, well-being policies, and hybrid work model.
- Why this job: Join a dynamic team and help customers feel their best.
- Qualifications: Fluent in German and English with strong customer service skills.
- Other info: Full-time position with a blend of office and remote work.
The predicted salary is between 30000 - 42000 £ per year.
A leading skincare company is seeking a German Speaking Customer Care Consultant to join their team. In this role, you'll provide exceptional support across multiple channels, including phone and live chat.
The ideal candidate must be fluent in German and English, possess strong customer service skills, and have administrative experience.
This is a full-time position with a hybrid work model, combining office and remote work, along with generous benefits including a staff discount and well-being policies.
German-Speaking Luxury Customer Care Specialist (Hybrid) in London employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German-Speaking Luxury Customer Care Specialist (Hybrid) in London
✨Tip Number 1
Make sure you brush up on your German and English skills before the interview. Practising common customer service scenarios can really help us stand out as candidates who are ready to provide exceptional support.
✨Tip Number 2
Research the skincare company and its products. Knowing their brand values and product range will show that we’re genuinely interested and can connect with customers on a deeper level.
✨Tip Number 3
Prepare some examples of how we've handled customer queries in the past. Highlighting our strong customer service skills with real-life stories can make a big difference in showcasing our experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always looking for passionate individuals to join our team.
We think you need these skills to ace German-Speaking Luxury Customer Care Specialist (Hybrid) in London
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a German-speaking superstar, make sure to highlight your fluency in both German and English. Use examples from your past experiences where you’ve successfully communicated in both languages.
Customer Service is Key: We want to see your strong customer service skills shine through! Share specific instances where you've gone above and beyond to help customers, whether it was over the phone or via live chat.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at ELEMIS
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences in customer service or any relevant situations where you used these languages.
✨Know the Company Inside Out
Research the skincare company thoroughly. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might encounter in this position. Be ready to discuss how you would handle difficult customers or resolve complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Administrative Skills
Highlight any administrative experience you have, as it’s a key part of the role. Be prepared to discuss how you've managed tasks, organised information, or supported teams in previous jobs. This will demonstrate your ability to thrive in a hybrid work environment.
