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- Tasks: Provide exceptional customer service and product recommendations in both French and English.
- Company: Join a luxury skincare brand known for its commitment to quality and customer satisfaction.
- Benefits: Enjoy a hybrid work model, generous staff benefits, and a supportive team environment.
- Why this job: Be part of a prestigious brand and make a difference in customers' skincare journeys.
- Qualifications: Fluent in French and English with relevant customer service experience.
The predicted salary is between 30000 - 42000 £ per year.
A luxury skincare company is seeking a French Speaking Customer Care Consultant to provide exceptional service to customers across various channels. This full-time role involves handling customer inquiries, making bookings, and providing product recommendations.
Strong communication skills in French and English, along with relevant customer service experience, are essential. The position offers a hybrid working model with three office days and two remote days per week, along with generous staff benefits.
French-Speaking Luxury Customer Care Consultant (Hybrid) in London employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Luxury Customer Care Consultant (Hybrid) in London
✨Tip Number 1
Make sure to brush up on your French and English communication skills. Practise speaking and writing in both languages, as you'll need to impress during interviews with your fluency and ability to connect with customers.
✨Tip Number 2
Research the luxury skincare industry and the specific company you're applying to. Knowing their products and values will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult inquiries or provide product recommendations, and be ready to share your thought process during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace French-Speaking Luxury Customer Care Consultant (Hybrid) in London
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about providing top-notch service in both French and English, make sure to highlight your language proficiency. Use clear and confident language in your application to demonstrate your communication skills.
Tailor Your Experience: When detailing your previous customer service experience, focus on roles where you’ve handled inquiries or provided recommendations. We want to see how your background aligns with the luxury skincare industry, so don’t hold back!
Be Personable: Luxury customer care is all about creating a memorable experience. Let your personality shine through in your written application. A friendly tone can go a long way in showing us that you’re the right fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows you’re keen to join us!
How to prepare for a job interview at ELEMIS
✨Brush Up on Your Language Skills
Since this role requires strong communication in both French and English, make sure you're comfortable switching between the two. Practise common customer service phrases and responses in both languages to show your fluency and confidence during the interview.
✨Know the Brand Inside Out
Research the luxury skincare company thoroughly. Understand their products, values, and target audience. This knowledge will not only help you answer questions more effectively but also demonstrate your genuine interest in the brand and its offerings.
✨Prepare for Customer Scenarios
Think about potential customer inquiries you might face in this role. Prepare examples of how you've handled similar situations in the past, focusing on your problem-solving skills and ability to provide exceptional service. This will showcase your relevant experience and readiness for the job.
✨Showcase Your Adaptability
With a hybrid working model, it's important to highlight your ability to work both in the office and remotely. Share examples of how you've successfully adapted to different working environments and maintained productivity, as this will reassure them of your flexibility and commitment.
