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- Tasks: Lead exciting training events and ensure smooth treatment operations for a top skincare brand.
- Company: Join ELEMIS, a globally recognised British skincare brand with a passion for innovation.
- Benefits: Enjoy generous discounts, excellent well-being policies, and a supportive work environment.
- Why this job: Make a real impact in education and treatment delivery while working with a dynamic team.
- Qualifications: Strong background in education or event operations and excellent planning skills.
- Other info: Hybrid work model with opportunities for travel and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Education & Treatment Delivery Operations Lead role at ELEMIS.
Application Deadline: 21 January 2026
Department: Education
Location: Head Office, London
At ELEMIS, our people are at the heart of everything we do. As a globally recognised British skincare brand, our success is built on passion, innovation, and excellence. We are committed to creating safe, inspiring, and high‐performing environments where our teams can thrive and our customers enjoy exceptional experiences.
Key Responsibilities
- Pop‐up training/education events
- Treatment operations
- Education event operations
- Delivery‐focused SOPs and playbooks
- Operational system ownership
Education Delivery & Event Operations
- Lead end‐to‐end operations for pop‐up training events
- Lead operations for other education events as required
- Coordinate venues, logistics, equipment, and trainers
- Ensure delivery plans align with brand and education standards
- Standardise event operations and training processes
- Act as escalation point during live training and events
- Identify improvements to reduce delivery friction and risk
- Develop and maintain delivery‐related SOPs and playbooks
Treatment Operations
- Lead treatment operations globally
- Confirm treatments, protocols, and materials are correct
- Identify and resolve operational risks
- Ensure treatment costings are up to date for all currencies
- Develop SOPs for all treatments and hygiene processes
- Continuously review and uphold treatment, hygiene, and consent processes, working in partnership with Operations Managers to ensure standards are consistently followed across spa and retail environments.
Systems Ownership
- Own the operational use of the Canfield system
- Ensure data is accurate and fit for delivery purposes
- Own Service Now for logging of equipment and warranties
Equipment & Repairs
- Own equipment repair and maintenance coordination
- Implement new equipment to be introduced for treatment and ensure we have all manufacturer instructions and guidance
- Work with content team to provide a comprehensive guide for staff on how the machine works and safety instructions
- Liaise with regulatory bodies when needed to ensure global compliance of equipment
- Liaise with Customer Care regarding repair cases
- Track repairs, replacements, and operational readiness
- Ensure equipment availability for events and training
Skills, Knowledge and Expertise
- Strong background in education, treatment, training or events operations
- Excellent logistics and planning skills
- Confident managing complex delivery environments
- Strong problem‐solving and documentation capability
- Tech‐savvy and comfortable learning new systems quickly.
Work Environment & Physical Requirements
- Hybrid work: 3 days at the head office each week and a day at the training academy each month. The rest of the working hours are completed from home. Candidates should have a reliable home office setup with a stable internet connection.
- Travel: Travel to London, to the head office and academy, as well as flagship locations for conferences and meetings, will be required.
- Overnight Travel: Some overnight travel may be necessary for attending events, conferences, or supporting onsite educational activities.
Benefits
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
- Excellent well‐being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Healthcare Cash Plan (with Dental)
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
*Some benefit eligibility is based on length of service or contract type
Seniority level: Mid‐Senior level
Job function: Education and Training
Cosmetics
Education & Treatment Delivery Operations Lead in London employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Education & Treatment Delivery Operations Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ELEMIS and understanding their values and mission. Tailor your responses to show how your experience aligns with their goals, especially in education and treatment delivery operations.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your problem-solving skills and logistics expertise, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the ELEMIS team.
We think you need these skills to ace Education & Treatment Delivery Operations Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Education & Treatment Delivery Operations Lead role. Highlight your relevant experience in education, treatment operations, and event management to show us you’re the perfect fit!
Showcase Your Skills: We want to see your strong logistics and planning skills shine through! Use specific examples from your past experiences that demonstrate your problem-solving abilities and tech-savviness.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it’s relevant to the role – we want to understand your experience without any confusion!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the ELEMIS team!
How to prepare for a job interview at ELEMIS
✨Know Your Stuff
Make sure you’re well-versed in ELEMIS's brand values and the specifics of the Education & Treatment Delivery Operations Lead role. Familiarise yourself with their products, training events, and operational standards. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Logistics Skills
Since this role involves a lot of planning and logistics, prepare examples from your past experiences where you successfully managed complex delivery environments. Be ready to discuss how you handled challenges and what strategies you used to ensure smooth operations.
✨Be Tech-Savvy
ELEMIS is looking for someone who is comfortable with technology and new systems. Brush up on any relevant software or systems mentioned in the job description, like Canfield or Service Now. If you have experience with similar tools, be sure to highlight that during your interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and future projects at ELEMIS. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values. It’s a great way to demonstrate your proactive approach!
