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- Tasks: Provide luxury customer service via calls, live chat, and emails while making bookings and handling enquiries.
- Company: Join a leading brand in the beauty industry with a focus on customer satisfaction.
- Benefits: Enjoy generous discounts, well-being policies, and a supportive work environment.
- Why this job: Be a brand ambassador and make a real difference in customers' experiences.
- Qualifications: Fluent in German and English, with strong customer service skills preferred.
- Other info: Flexible hybrid working model with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We have created a brand new role in our team for a German Speaking Customer Care Consultant as we begin to directly service our customers in Europe. The role of the Customer Care Consultant is to deliver a supportive, luxury service to our customers by answering all inbound calls and queries across all channels (phone, live chat, and email).
Key activities could include:
- Making bookings, placing orders, dealing with enquiries, complaints, and reactions.
- Making effective product and treatment recommendations to ensure our customers have the best possible experience aligned to our brand values.
You will report to the Team Leader and be supported by a friendly team of Customer Care colleagues. This role is a Full Time (40 hours per week) opportunity. Shift times can vary and we do have flexibility with this: some days you might work 9am - 5:30pm and other days could be 10am - 6:30pm. We work with a Hybrid model, which means you will work three office days based on site in Avonmouth, and two days working from home.
What Will You Do?
- Answer all calls, live chat and emails within the agreed timescales.
- Ensure all calls, live chats, emails and bookings are made accurately.
- Ensure that any orders, bookings, enquiries and complaints are turned around within 24-48 hours striving towards a first-time resolution.
- Make outgoing calls when requested to customers including spa booking confirmations.
- Contact courier companies with delivery queries on behalf of the customer when required processing the necessary paperwork if needed i.e Claim Forms.
Brand Ambassador:
- Perform online and offline lifestyle consultations according to customer requirements.
- Make effective product and treatment recommendations to encourage clients to purchase appropriate products and make appropriate bookings.
- Educate oneself with updated product information, details of promotions and offers and actively participate in coaching and training sessions.
- Upsell and cross sell to the advantage of the company and the client.
Organisation:
- Follow our policy/procedures accurately and deal with all enquiries in a satisfactory manner and elevate where necessary.
- Actively record internal notes on all systems.
- Action, log and record product reactions following company procedures.
- Ensure that all GDPR and Data protection is followed.
What we are looking for:
- Fluent in German; written and verbal.
- GCSEs in Maths and English grades A-C or equivalent.
- Contact/call centre experience preferred.
- Fluent in English language, additional languages are a bonus.
- Good customer service skills in a similar role an advantage.
- Retail/Sales experience an advantage.
- Good administrational skills.
- General computer literacy and knowledge of office equipment.
- Good numerical skills.
What we offer you:
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more).
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more.
- Generous Holiday Allowance, increasing with length of service.
- Company Pension Scheme.
- Bonus Scheme.
- Healthcare Cash Plan (with Dental).
- Private Medical Insurance.
- Employee Assistance Programme for all Associates and their families.
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
- Much, much more!
Some benefit eligibility is based on length of service or contract type.
Customer Care Consultant - German Speaking in London employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Consultant - German Speaking in London
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your German! Since this role requires fluency, brush up on your language skills, especially in a customer service context. Role-play common scenarios with a friend or use language apps to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of our team.
We think you need these skills to ace Customer Care Consultant - German Speaking in London
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being a German-speaking Customer Care Consultant, make sure to highlight your fluency in both German and English. Use examples from your past experiences where you’ve successfully communicated in these languages.
Tailor Your Application: We want to see how you fit into our team! Customise your CV and cover letter to reflect the skills and experiences that align with the job description. Mention any relevant customer service experience and how you can contribute to delivering that luxury service we pride ourselves on.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ELEMIS
✨Brush Up on Your German
Since this role requires fluency in German, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer scenarios in German to boost your confidence.
✨Know the Brand Inside Out
Familiarise yourself with the company's products and values. Understanding their offerings will help you make effective product recommendations during the interview, showcasing your potential as a brand ambassador.
✨Prepare for Customer Scenarios
Think about common customer service situations you might face, such as handling complaints or making bookings. Prepare specific examples from your past experience that demonstrate your problem-solving skills and ability to provide excellent service.
✨Showcase Your Flexibility
With varying shift times and a hybrid work model, it's important to express your adaptability. Be ready to discuss how you've successfully managed different schedules or worked in diverse environments in the past.
