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For Companies At a Glance
- Tasks: Provide advanced IT support, troubleshoot issues, and maintain desktop environments.
- Company: Join a dynamic team in Bristol focused on innovative IT solutions.
- Benefits: Enjoy discounts, generous holiday allowance, healthcare plans, and more!
- Why this job: Perfect for tech enthusiasts wanting to grow in a supportive environment.
- Qualifications: Experience in 1st/2nd line support with knowledge of Office 365 E5 and networking.
- Other info: Full-time office role with a shift pattern; no hybrid options available.
The predicted salary is between 30000 - 42000 £ per year.
Department: IT Business Core Systems
Location: Office, Bristol
5 days a week in office (no hybrid option) on a 7am-3pm shift pattern (subject to change to a 6am-2pm during peak trading season).
We are looking for a talented and motivated IT Support Analyst Engineer with expertise in Office 365 E5, Windows desktop support, macOS, and networking. This role requires a skilled professional who can provide advanced technical support, troubleshoot complex issues, and ensure the seamless operation of our IT environment. The role will be ideal for a skilled 1st line IT person looking to move to 2nd line support. If you have a passion for technology and a strong background in IT support, we invite you to join our team.
What Will You Do?
- Office 365 Expertise: Demonstrate in-depth knowledge of Office 365 E5 services, including Exchange Online, SharePoint, Teams, OneDrive, Defender and Intune. Facilitate configuration, troubleshoot, and optimize Office 365 E5 to meet business requirements.
- Desktop Support: Provide high quality support for Windows and macOS desktop environments. Install, configure, and maintain desktop Employee IT hardware and software. Provide proximity support to the Avonmouth office and warehouse as well as remote support for Global offices alongside global IT support teams. Supporting warehouse team operations, including warehouse devices such as Zebra RF Guns, printers (HP, Honeywell, Kyocera) and supporting video conferencing equipment.
- Networking: Troubleshoot network issues, including connectivity, Wi-Fi or cabled network issues by having a good understanding of networking. Collaborate with network administrators to optimize network performance and security.
- Technical Support: Address 1st line, and have the ability to resolve some 2nd line issues, collaborating with support teams and other IT teams for efficient problem resolution. Provide end-user training and support on IT-related topics.
- Problem Resolution: Investigate and resolve technical problems related to Office 365, desktop, and networking issues. Utilize diagnostic tools and log analysis to identify and address underlying problems.
- Documentation: Create and maintain comprehensive documentation for troubleshooting procedures, configurations, and resolutions. Develop and update user guides and documentation for IT processes.
- Collaboration: Participate in cross-functional projects related to IT infrastructure improvements. Ability to work collaboratively as a member of a global IT support team. Have excellent interpersonal skills with the ability to work with high level executives.
- Security: Have a good understanding of security best practices within a global IT environment.
The Perfect Candidate
- Proven experience as a 1st/2nd Line IT Support Engineer, with expertise in Office 365 E5, Windows, macOS, and networking.
- Strong understanding of networking protocols and technologies.
- Knowledge of ITIL processes.
- Excellent problem-solving and communication skills.
- Knowledge of Meraki switching and Wireless access points.
- Understanding of SASE zero trust architecture.
- Good understanding of a windows server environment.
- Good understanding of cloud first modern business environments.
- An understanding of Service Now and SLAs.
- An understanding of Veeam and backup solutions including tape management.
What We Offer You!
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more).
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more.
- Generous Holiday Allowance, increasing with length of service.
- Company Pension Scheme.
- Bonus/Commission Scheme.
- Healthcare Cash Plan (with Dental).
- Employee Assistance Programme for all Associates and their families.
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
- Much, much more!
IT Support Analyst employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with Office 365 E5 services, especially Exchange Online and Teams. Being able to demonstrate your knowledge in these areas during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills for both Windows and macOS environments. Prepare to discuss specific examples of how you've resolved complex issues in the past, as this will showcase your hands-on experience.
✨Tip Number 3
Understand networking fundamentals, including common protocols and troubleshooting techniques. Be ready to explain how you've tackled network issues in previous roles, as this is a key part of the job.
✨Tip Number 4
Highlight any experience you have with ITIL processes and documentation practices. Being able to articulate how you maintain comprehensive documentation can demonstrate your organisational skills and attention to detail.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Office 365 E5, Windows, macOS, and networking. Use specific examples of how you've provided IT support in previous roles to demonstrate your expertise.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and your motivation to transition from 1st line to 2nd line support. Mention any relevant certifications or training that align with the job requirements.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved technical issues in the past. Highlight your ability to troubleshoot complex problems and collaborate with teams for efficient solutions.
Highlight Communication Skills: Since the role requires excellent interpersonal skills, emphasise your ability to communicate effectively with both technical and non-technical stakeholders. Include instances where you've trained end-users or collaborated on cross-functional projects.
How to prepare for a job interview at ELEMIS
✨Showcase Your Office 365 Expertise
Make sure to highlight your in-depth knowledge of Office 365 E5 services during the interview. Be prepared to discuss specific features like Exchange Online, SharePoint, and Teams, and how you've used them to solve problems in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare examples of complex technical issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to clearly articulate your problem-solving process and the outcomes of your actions.
✨Familiarise Yourself with Networking Concepts
Since networking is a key part of the role, brush up on your understanding of networking protocols and troubleshooting techniques. Be ready to discuss how you've handled network issues in previous positions.
✨Emphasise Collaboration and Communication
This role requires working closely with other IT teams and high-level executives. Prepare to share examples of how you've successfully collaborated in a team environment and communicated technical information to non-technical stakeholders.
