At a Glance
- Tasks: Deliver luxury customer service via calls, live chat, and emails this festive season.
- Company: Join ELEMIS, the No.1 British skincare brand with a vibrant team.
- Benefits: Earn £13.45/hour, enjoy hybrid working, and get discounts on ELEMIS products.
- Other info: Flexible hours, potential for ongoing employment, and a supportive team environment.
- Why this job: Spread feel-good vibes while helping customers find their perfect skincare solutions.
- Qualifications: Great communication skills and a passion for customer happiness are essential.
The predicted salary is between 13.45 - 13.45 £ per hour.
Department: Customer Care
Employment Type: Fixed Term - Full Time
Location: Office, Filton
Compensation: £13.45 / hour
Description
Love skincare? Passionate about customer happiness? Ready to spread some feel-good vibes this festive season? Every year ELEMIS hire 10 x Seasonal Temps in our Customer Care team to help us through peak trade and we are on the hunt for our lucky number 10! We're searching for friendly, positive, and confident communicators to join our buzzing Customer Care team at ELEMIS, the No.1 British skincare brand!
The role of the Customer Care Consultant is to deliver a supportive, luxury service to our customers by answering all inbound calls and queries across all channels (phone, live chat, and email). Key activities could include making bookings, placing orders, dealing with enquiries and handling complaints. You will also be making effective product and treatment recommendations to ensure our customers have the best possible experience aligned to our brand values.
You will report to the Team Leader and be supported by a friendly team of Customer Care colleagues.
Hours: This role is a Full Time (40 hours per week) opportunity.
Days: Monday to Friday. Some additional Saturday shifts might be available if you are interested.
Times: Shift times can vary and we do have flexibility with this: some days you might work 9am - 5:30pm and other days could be 10am - 6:30pm.
Hybrid: We work with a Hybrid model, which means you will work three office days based on site in Filton, and two days working from home once you've completed your first few weeks of training and onboarding.
Location: Our office is based in Filton, Bristol. Parking available on site!
Start Date: our temps will start on the 1st of October
End Date: 31st December. Please ensure you have no holidays booked during this peak time!
No call centre experience? No problem. If you’re proactive, a great listener, and love helping others — we want to meet you!
What You Will Do
- Answer all calls, live chat and emails within the agreed timescales.
- Ensure all calls, live chats, emails and bookings are made accurately.
- Ensure that any orders, bookings, enquiries and complaints are turned around within 24-48 hours striving towards a first-time resolution.
- Make outgoing calls when requested to customers including spa booking confirmations.
- Contact courier companies with delivery queries on behalf of the customer when required processing the necessary paperwork if needed i.e Claim Forms.
Brand Ambassador
- Perform online and offline lifestyle consultations according to customer requirements.
- Make effective product and treatment recommendations to encourage clients to purchase appropriate products and make appropriate bookings.
- Educate oneself with updated product information, details of promotions and offers and actively participate in coaching and training sessions.
- Upsell and cross sell to the advantage of the company and the client.
Organisation
- Follow our policy/procedures accurately and deal with all enquiries in a satisfactory manner and elevate where necessary.
- Actively record internal notes on all systems.
- Action, log and record product reactions following company procedures.
- Ensure that all GDPR and Data protection is followed.
What We Are Looking For
- Fluent in English language, additional languages are a bonus.
- Great communication skills - you listen deeply and are able to respond with empathy and professionalism.
- Problem Solving skills - you like to investigate, think on your feet and find solutions.
- Experience in a customer service or customer facing role - we are open to candidates from retail, hospitality, administration, and customer care. What matters is that you love to connect with people and offer luxury service!
- Sales experience - you are able to maximise sales opportunities.
- General computer literacy and knowledge of office equipment.
What We Offer You!
- Competitive hourly rate
- Hybrid working after you've completed a few weeks of training
- Discount on ELEMIS product - hello glowy skin!
- Opportunity to gain experience working with a luxury skincare brand.
- Possibility to continue employment with us if you are available and we have any vacancies (we're often able to retain some of our seasonal temps in a part time or full time capacity if we have openings available).
IMMEDIATELY AVAILABLE - Christmas Customer Care Consultants employer: Elemis
ELEMIS is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a hybrid working model and flexible hours, employees enjoy a healthy work-life balance while benefiting from generous holiday allowances, comprehensive health plans, and opportunities for continuous improvement. Located in Filton, the company fosters collaboration and innovation, making it an ideal place for Management Accountants seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land IMMEDIATELY AVAILABLE - Christmas Customer Care Consultants
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Elemis.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Elemis. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace IMMEDIATELY AVAILABLE - Christmas Customer Care Consultants
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Elemis.
How to prepare for a job interview at Elemis
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Elemis's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Elemis offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
