At a Glance
- Tasks: Deliver engaging training and support for retail teams to enhance customer experience.
- Company: Join a leading beauty brand dedicated to excellence in retail.
- Benefits: Enjoy generous discounts, well-being policies, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Make a real impact by empowering retail professionals and enhancing customer journeys.
- Qualifications: Beauty Therapy qualification and retail experience preferred; teaching skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
The role of the Retail Excellence Trainer is to deliver engaging and inspiring theoretical and practical training for the retail division, support customer events, and engage in promotional activities across key focus doors in the South West and Travel Retail locations. The key focus of this role is to enhance the skills and knowledge of our retail professionals, ensuring they deliver a high-quality ELEMIS retail journey. This includes incorporating skilled Elemis consultation and premium retail activations, eventing and customer experience. Ensuring that the retail teams are always engaging and have accurate product recommendations, utilising effective sales skills techniques to support store AOV and KPIs, and coaching the retail team to deliver outstanding ELEMIS customer experience. This role works with the Retail Excellence Training Manager and Head of Retail Education to support business goals and brand awareness and drive company sales within the retail channel. The Retail Excellence Trainer will be focused on supporting the main ELEMIS doors, across speciality, premium and owned locations within the UK.
Key Responsibilities
- Coaching and Development: Provide training on all NPD, retail services and seasonal GWP’s to maximize sell through. Be abreast of new technology, competitors and industry product trends that may be discussed during training delivery. Support coaching for new retail hire onboarding. Support the ongoing development of the retail specialists and in-store teams. Deliver on-site store coaching action plans. Coach store managers to confidently assess staff and conduct training when needed. Implement structured coaching frameworks to ensure consistency across all store locations. Educate staff on the features and benefits of all ELEMIS product franchises strengthening product knowledge throughout the retail channel, leading to increased customer confidence levels and retail sales.
- Deliver Retail Training Programs: Work collaboratively with your regional counterpart to provide onboarding training for all new retail staff at the ELEMIS Training Academy and may occasionally train at an ELEMIS pop‑up training space. Deliver ongoing training to the retail team, alongside your regional counterparts that strengthens their treatment expertise, product knowledge and selling techniques. Ensure all team members in retail are trained in the ELEMIS experience and Power of 4. Confidently deliver streamed retail training. Provide hands‑on training for ELEMIS retail activations and Eventing. Deliver when needed bespoke training sessions for specialist retailers.
- Elevate Brand Standards: Share best practice guidelines and operational manuals to support retail teams in delivering exceptional customer experiences and adherence to brand standards. Evaluate and assess the level of competency of the retail therapist to attain certification. Take pride in your appearance as an ambassador of the brand and lead by example. Perform regular assessments of skincare specialists to identify areas for improvement, providing actionable feedback. Train Store Management in assessing staff and training. Support retail in-store events and activations. Present retail consumer masterclasses when needed. Support PR team with influencer events when needed.
- Performance Measurement: Provide feedback to the Retail Excellence training manager and Head of Retail Education on content development needs for the UK/IRE market and assist with support on key projects as requested. Test and trial new content for the retail channel. Work with Retail excellence training manager to present regular reports to Head of Retail Education on the effectiveness of coaching programs, highlighting successes, challenges, and recommendations for future initiatives. Guided by Head of Retail Education establish metrics to measure the impact of coaching and training initiatives. Prepare and share on‑site training plans with key stakeholders. Feedback on skincare specialists’ performance (strengths and weaknesses) and recommended training plans. Provide timely and accurate feedback to key stakeholders regarding on‑site coaching and outcomes and personal retail and service sales performance when working in a store or counter. Provide feedback post working on an event to the key stakeholders.
Skills, Knowledge and Expertise
- Beauty Therapy qualification to NVQ level 3 or equivalent, including facial and body electrical is a bonus.
- Experience within retail and has worked within a sales floor environment.
- Teaching qualification highly desirable.
- Passionate about beauty retail and professional skin services.
- Proven experience working in a retail environment demonstrating successful attainment of monthly store KPIs.
- Previous training and coaching experience within the retail arena and treatment services.
- General computer literacy in Microsoft Word, Excel, PowerPoint, and Outlook.
- Familiarity with health and safety regulations in the beauty industry.
Benefits
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more).
- Excellent well‑being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more.
- Generous Holiday Allowance, increasing with length of service.
- Company Pension Scheme.
- Healthcare Cash Plan (with Dental).
- Employee Assistance Programme for all Associates and their families.
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
- Much, much more!
Retail Excellence Trainer (South West & Travel Retail) in Hounslow employer: ELEMIS
ELEMIS is an exceptional employer that prioritises the growth and development of its employees, offering comprehensive training programmes and a supportive work culture. With generous benefits including staff discounts, enhanced well-being policies, and opportunities for career advancement, working as a Retail Excellence Trainer in London allows you to make a meaningful impact on the retail experience while being part of a passionate team dedicated to excellence in beauty retail.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Excellence Trainer (South West & Travel Retail) in Hounslow
✨Tip Number 1
Get to know the company inside out! Research ELEMIS, their products, and their values. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently, especially when discussing your coaching and training experience.
✨Tip Number 3
Network like a pro! Connect with current or former ELEMIS employees on LinkedIn. They might share insights about the company culture or even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Excellence Trainer (South West & Travel Retail) in Hounslow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Retail Excellence Trainer role. Highlight your relevant experience in retail training and coaching, and don’t forget to mention your passion for beauty and customer service!
Showcase Your Skills:We want to see your skills in action! Include specific examples of how you've successfully trained teams or improved sales in previous roles. This will help us understand how you can elevate our retail standards.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who is not just qualified but also a great fit for our team culture. Share your enthusiasm for ELEMIS and the beauty industry!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at ELEMIS
✨Know Your Products Inside Out
As a Retail Excellence Trainer, you'll need to be well-versed in ELEMIS products and their benefits. Make sure you research the latest product lines and any new developments in the beauty industry. This will not only help you answer questions confidently but also demonstrate your passion for the brand.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully trained or coached others in the past. Think about specific situations where you helped someone improve their skills or achieve their goals. This will highlight your ability to develop retail teams and enhance their customer service skills.
✨Engage with the Interviewers
During the interview, don't just answer questions—engage with your interviewers. Ask them about their experiences with training and development within the company. This shows your interest in the role and helps you build rapport, which is crucial for a position focused on coaching and collaboration.
✨Demonstrate Your Passion for Beauty Retail
Let your enthusiasm for beauty and retail shine through. Share your thoughts on current trends in the industry and how they could impact customer experiences. This will show that you're not just looking for a job, but that you're genuinely invested in making a difference in the retail space.
