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For Companies At a Glance
- Tasks: Lead global education operations, focusing on tech integration and process efficiency.
- Company: Join ELEMIS, a leader in luxury skincare, dedicated to innovation and quality.
- Benefits: Enjoy discounts on products, generous holiday allowance, and excellent well-being policies.
- Why this job: Make a real impact in education while leading a dynamic global team.
- Qualifications: 3+ years in operations management with strong data analytics and project management skills.
- Other info: Opportunity for professional growth in a supportive and innovative environment.
The predicted salary is between 43200 - 72000 £ per year.
Head of Education Operations
Department: Education
Employment Type: Fixed Term – Full Time
Location: Head Office, London
Reporting To: Angela Taylor
Description
The Head of Education Operations oversees and drives the global operations of ELEMIS education. This role is responsible for designing, implementing, and managing operational programs, systems, and processes, ensuring alignment with company objectives, quality standards, and the needs of our diverse global teams. The Head of Education Operations will also build, implement, and monitor our reporting systems to ensure we can measure the impact of education within the business. This role requires a balance of strategic vision, operational expertise, and team leadership with a focus on scalability, efficiency, and impact.
Key Responsibilities
- Technology and Innovation: Lead the adoption and integration of cutting-edge educational technology such as learning management systems (LMS), virtual platforms, and analytics tools. Work with the Learning Platform and community manager to ensure our LMS platform is being optimized.
- Process Automation and Efficiency: Always seeking opportunities to automate and improve the effectiveness of admin-heavy tasks within the department. Collaborate with cross-functional teams to align organizational objectives.
- Budget Management + Resource Allocation: Work alongside the Global Director to manage Global education budgets. Manage ordering, forecasts, and financial plans for global education ensuring efficient resource allocation and management of costs.
- Data Analytics and Continuous Improvement: Establish metrics and analyze data, work with the Operational specialist to assess program effectiveness, learner satisfaction, and ROI; use insights to drive program enhancements. Build dashboards that show the commercial impact of education.
- Operational Leadership: Lead the development and optimization of processes, workflows, and systems that support the delivery and measurement of educational content, activities, and programs as well as the effective operational running of the department. Ensure we have strong standard operating procedures in place.
- Team Management and Development: Build, mentor, and lead a high-performing global operational education team.
Skills, Knowledge & Expertise
- Proven experience in collaborating with cross-functional teams
- High level of computer literacy, including proficiency in Microsoft Excel, Word, PowerPoint, and other reporting tools.
- Project Management
- Data Analytics experience (such as Google and Tableau)
- Operations management experience
- Minimum of 3 years’ experience in Operation department management
- Experience in dashboard creation to assess program performance and ROI
Job Benefits
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L’OCCITANE Group products (including L’Occitane, Erborian, and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance, and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Bonus/Commission Scheme
- Healthcare Cash Plan (with Dental)
- Private Medical Insurance
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
*Some benefit eligibility is based on length of service or contract type
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Head of Education Operations employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Education Operations
✨Tip Number 1
Familiarize yourself with the latest trends in educational technology and learning management systems (LMS). Being able to discuss how you can integrate these technologies into ELEMIS's operations will show your strategic vision and operational expertise.
✨Tip Number 2
Highlight your experience in process automation and efficiency improvements. Be prepared to share specific examples of how you've streamlined operations in previous roles, as this aligns closely with the responsibilities of the Head of Education Operations.
✨Tip Number 3
Demonstrate your data analytics skills by discussing how you've used metrics to drive program enhancements in the past. Familiarity with tools like Google Analytics and Tableau will be a plus, so make sure to mention any relevant experience.
✨Tip Number 4
Showcase your leadership abilities by sharing your experiences in building and mentoring high-performing teams. Discussing your approach to team management and development will resonate well with the expectations for this role.
We think you need these skills to ace Head of Education Operations
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Head of Education Operations. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in operations management, project management, and data analytics. Use specific examples that demonstrate your ability to lead teams and improve processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic vision and operational expertise. Mention your experience with educational technology and your approach to team management, emphasizing how you can contribute to ELEMIS's objectives.
Highlight Achievements: In both your CV and cover letter, focus on quantifiable achievements. For example, discuss how you improved efficiency or increased ROI in previous roles, and how you plan to bring similar results to ELEMIS.
How to prepare for a job interview at ELEMIS
✨Showcase Your Strategic Vision
As the Head of Education Operations, it's crucial to demonstrate your ability to think strategically. Prepare examples of how you've previously aligned educational programs with company objectives and how you envision doing this at ELEMIS.
✨Highlight Your Tech Savviness
Since the role involves adopting cutting-edge educational technology, be ready to discuss your experience with learning management systems and analytics tools. Share specific instances where you've successfully integrated technology to enhance educational outcomes.
✨Discuss Process Improvement Initiatives
Prepare to talk about your experience in process automation and efficiency improvements. Highlight any successful projects where you streamlined operations or improved workflows, as this aligns with the key responsibilities of the role.
✨Demonstrate Leadership Skills
Leadership is a significant aspect of this position. Be prepared to share your experiences in building and mentoring teams. Discuss how you've fostered a high-performing culture and how you plan to do the same within the global operational education team at ELEMIS.
