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- Tasks: Lead a retail team, drive sales, and promote the Elemis brand.
- Company: Join a dynamic beauty brand with a focus on exceptional customer experiences.
- Benefits: Enjoy generous discounts, well-being policies, and a supportive work environment.
- Why this job: Make a real impact in beauty retail while developing your leadership skills.
- Qualifications: Experience in retail management and a passion for beauty products.
- Other info: Flexible hours and excellent career growth opportunities await you!
The predicted salary is between 28800 - 43200 £ per year.
As our Retail Account Manager, you will manage a retail store team and the running of our Elemis Retail Account. You will drive the sales of Elemis treatments and products through your exceptional leadership and communication skills. Leading a team within your Retail Account, you will develop sales and promote the Elemis brand through planning and executing promotional activities. Your organisation, attention to detail and leadership skills will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.
What Will You Do?
- Account Management
- Be responsible for the growth of Elemis sales in treatments and products within the retail store.
- Pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
- Raise awareness of the Elemis brand and educate clients in the product and treatment range.
- Participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
- Assess and collate weekly/monthly sales figures and analysis of business, and report such information to key individuals as and when requested.
- Ensure that a complete stock check is carried out on a weekly/fortnightly basis and any discrepancies on stock should be found and rectified.
- Team Management
- Ensure the team are aware of their figures and targets and how the account is trading.
- Prepare rotas on a monthly basis that are fair and consistent, ensuring the counter is sufficiently covered at all times, attendance and timekeeping is to an acceptable standard and provide to Retail Sales Manager.
- Manage, support and develop a small team within your retail store by continuously monitoring and assessing performance and individual needs, to ensure that Company standards, image and values are maintained at all times.
- Assist and support in the on-going product knowledge and retail training for the team.
- Be responsible for the motivation and team spirit of your division.
- Customer Service
- Maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation and to also ensure that the team is very well presented at all times.
- Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications.
- Ensure that customer service is of the highest standard and to handle any client complaints promptly.
- Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.
The Perfect Candidate:
- NQV Level 2 in Beauty Therapy or equivalent qualification
- Good level and standard of UK/European education or equivalent
- Experience within a similar retail/store role and industry
- Experience supervising and managing a team
- Proven sales record
- Practical work experience in conducting treatments
- Good level of computer literacy in Microsoft Word and Excel
- Previous experience working with a professional brand
What We Offer You!
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Bonus/Commission Scheme
- Healthcare Cash Plan (with Dental)
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
Retail Account Manager in Grays employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Account Manager in Grays
✨Tip Number 1
Get to know the company inside out! Research Elemis, their products, and their values. This way, when you walk into that interview, you can show off your knowledge and passion for the brand. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your leadership and sales skills can drive the Elemis brand forward. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This insider info can give you an edge and show your genuine interest in the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Retail Account Manager in Grays
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Account Manager role. Highlight your experience in retail management, sales achievements, and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the Elemis brand and your understanding of the retail environment. Let us know why you're the perfect fit for our team and how you can drive sales and motivate others.
Showcase Your Team Management Skills: Since this role involves managing a team, be sure to include examples of how you've successfully led and developed teams in the past. We love to see candidates who can inspire and motivate others to achieve their best!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at ELEMIS
✨Know Your Elemis Inside Out
Before the interview, make sure you’re well-versed in the Elemis product range and treatments. Familiarise yourself with their benefits and how they align with customer needs. This will show your passion for the brand and your ability to educate clients effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Think about specific situations where you motivated your team or resolved conflicts. Highlighting your leadership style will demonstrate that you can maintain team spirit and drive sales.
✨Be Ready to Discuss Sales Strategies
Think about your previous sales experiences and be prepared to discuss strategies that worked for you. Whether it’s upselling or creating promotional activities, showing that you have a proactive approach to driving sales will impress the interviewers.
✨Demonstrate Your Customer Service Excellence
Prepare to share instances where you provided exceptional customer service or handled complaints effectively. This role requires a high standard of client interaction, so showcasing your ability to maintain professionalism and confidentiality is key.
