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- Tasks: Deliver luxury customer service via phone, live chat, and email while making bookings and handling enquiries.
- Company: Join a leading beauty brand with a focus on customer care and support.
- Benefits: Generous staff discounts, flexible shifts, and excellent well-being policies.
- Other info: Hybrid work model with opportunities for personal growth and development.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Fluent in French and English, with good customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
We have created a brand new role in our team for a French Speaking Customer Care Consultant as we begin to directly service our customers in Europe. The role of the Customer Care Consultant is to deliver a supportive, luxury service to our customers by answering all inbound calls and queries across all channels (phone, live chat, and email). Key activities include making bookings, placing orders, dealing with enquiries, complaints, and requests. You will provide effective product and treatment recommendations to ensure our customers have the best possible experience aligned to our brand values. This is a full‑time (40 hours per week) opportunity with flexible shift times and a hybrid model – three office days in Avonmouth and two days working from home.
What Will You Do?
- Answer all calls, live chat and emails within the agreed timescales.
- Ensure all calls, live chats, emails and bookings are made accurately.
- Ensure that any orders, bookings, enquiries and complaints are turned around within 24‑48 hours, striving towards a first‑time resolution.
- Make outgoing calls when requested to customers, including spa booking confirmations.
- Contact courier companies with delivery queries on behalf of the customer when required, processing the necessary paperwork if needed (e.g., claim forms).
Brand Ambassador
- Perform online and offline lifestyle consultations according to customer requirements.
- Make effective product and treatment recommendations to encourage clients to purchase appropriate products and make appropriate bookings.
- Educate oneself with updated product information, details of promotions and offers, and actively participate in coaching and training sessions.
- Upsell and cross‑sell to the advantage of the company and the client.
Organisation
- Follow our policy/procedures accurately and deal with all enquiries in a satisfactory manner, escalating where necessary.
- Actively record internal notes on all systems.
- Action, log and record product reactions following company procedures.
- Ensure that all GDPR and data protection requirements are followed.
What we are looking for
- Fluent in French; written and verbal.
- GCSEs in Maths and English grades A‑C or equivalent.
- Contact/call centre experience preferred.
- Fluent in English; additional languages are a bonus.
- Good customer service skills in a similar role an advantage.
- Retail/Sales experience an advantage.
- Good administrative skills.
- General computer literacy and knowledge of office equipment.
- Good numerical skills.
What we offer you!
Generous staff discount on all ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more). Excellent well‑being policies, including enhanced maternity.
French Customer Care Consultant employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Customer Care Consultant
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your French! Since this role requires fluency, brush up on your language skills, especially in customer service scenarios. Role-play with a friend or use language apps to get comfortable with common phrases you'll need.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really want to be part of our amazing team at StudySmarter.
We think you need these skills to ace French Customer Care Consultant
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about providing top-notch customer care in French, make sure to highlight your language skills right at the start. Use clear and confident language to demonstrate your fluency in both French and English.
Tailor Your Experience: When you’re writing your application, connect your past experiences to the key activities mentioned in the job description. Whether it’s handling customer queries or making bookings, show us how your background makes you a perfect fit for this role.
Be Personable: We want to see your personality shine through! Use a friendly tone in your application to reflect the supportive, luxury service we aim to provide. Let us know why you’re passionate about customer care and how you can contribute to our brand values.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at ELEMIS
✨Brush Up on Your French
Since this role requires fluency in French, make sure you practice your language skills before the interview. Try to engage in conversations or even role-play customer scenarios in French to boost your confidence and fluency.
✨Know the Brand Inside Out
Familiarise yourself with the company's products and values. Understanding their offerings will help you provide effective recommendations during the interview, showcasing your ability to align with their brand ethos.
✨Prepare for Customer Scenarios
Think of common customer service situations you might face in this role, such as handling complaints or making bookings. Prepare your responses and strategies for these scenarios to demonstrate your problem-solving skills and customer care approach.
✨Showcase Your Tech Savvy
As the role involves using various communication channels, be ready to discuss your experience with technology and software. Highlight any relevant tools you've used in previous roles, especially in a call centre or customer service environment.