At a Glance
- Tasks: Deliver luxurious skincare treatments and build lasting client relationships.
- Company: Join ELEMIS, a leading luxury skincare brand with a focus on results.
- Benefits: Enjoy generous discounts, 27 days' leave, and career progression opportunities.
- Other info: Embrace a diverse and inclusive workplace where your talent shines.
- Why this job: Make a real impact on clients' skincare journeys while driving sales.
- Qualifications: A Level 3 Beauty Therapy qualification and experience in luxury retail preferred.
The predicted salary is between 18900 - 23100 £ per year.
Retail Therapist
Department
Retail
Employment Type
Fixed Term - Part Time
Location
- John Lewis, Exeter
- Description
- Retail Therapist | ELEMIS
Transform skin. Elevate experiences. Drive results.
Contract
30 hours per week (fixed term contract)
Availability
Full flexibility across weekdays, weekends and evenings is essential.
Discover ELEMIS
At ELEMIS, luxury meets results.
Combining advanced skincare, expert touch and transformative treatments, we create exceptional experiences that leave clients feeling confident and inspired.
As a
Retail Therapist , you’ll deliver indulgent treatments, expert consultations and personalised skincare recommendations, building lasting client relationships while driving sales and commercial success.
Founded in 1989, ELEMIS is a global British luxury skincare brand and proud B Corp, blending nature’s finest botanicals with advanced scientific innovation.
Your role in driving our success
You’ll combine your treatment expertise, passion for skincare and commercial drive to deliver exceptional client experiences and outstanding results.
From advanced skin analysis and tailored treatments to expert product recommendations, you’ll help clients achieve their skincare goals while growing your client base and encouraging repeat visits.
Alongside exceptional treatments, you’ll take ownership of your KPIs , driving retail sales, treatment bookings, average transaction value, client retention and repeat business.
Every interaction is an opportunity to build loyalty, maximise sales and elevate the ELEMIS experience.
- The impact you’ll make
- Create exceptional spa experiences
- Deliver luxurious, results-driven treatments and personalised consultations.
- Use HD skin scans and skincare expertise to create tailored treatment plans and at-home routines.
- Recommend relevant treatments, products and aftercare to achieve client goals.
- Maintain exceptional treatment, hygiene and presentation standards.
- Drive sales and commercial performance
- Own individual KPIs and sales targets, striving to achieve and exceed objectives.
- Maximise sales opportunities through confident consultations, product recommendations and appropriate treatment upgrades.
- Increase average transaction value and treatment revenue through personalised recommendations and add-on services.
- Proactively rebook clients, grow your treatment diary and drive repeat business.
- Monitor performance and identify opportunities to improve sales, conversion and retention.
- Support events and promotions that attract clients and grow revenue.
- Build lasting client relationships
- Create genuine connections that make every client feel valued and understood.
- Encourage repeat bookings, product repurchases and long-term skincare journeys.
- Maintain accurate client records and personalise future recommendations.
- Deliver service that inspires loyalty, recommendations and brand advocacy.
- Bring the ELEMIS experience to life
- Champion your knowledge of ELEMIS products, ingredients, treatments and innovations.
- Deliver a consistent, premium brand experience across every interaction.
- Stay informed about new launches, products and treatment techniques.
- Support team initiatives and embrace sustainable practices.
What You Will Do
You’re passionate about skincare, confident with clients and motivated by delivering exceptional experiences and strong commercial results.
You thrive in a target-driven environment, enjoy making personalised recommendations and take pride in building relationships that drive loyalty and sales.
- You’ll ideally bring
- A
Level 3 Beauty Therapy qualification (required) .
- Experience in luxury retail, spa, beauty or treatment-led environments.
- Confidence delivering treatments, consultations and skincare recommendations.
- A strong sales mindset and experience working towards KPIs or targets.
- The ability to convert consultations into product sales, treatment bookings and repeat business.
- Excellent communication skills, a proactive attitude and a passion for luxury skincare.
- A collaborative approach that celebrates individuality and inclusion.
- Your future with ELEMIS
We want you to thrive, grow and feel recognised for the difference you make.
- Enjoy a range of benefits
- Generous discounts on ELEMIS products and spa treatments, plus L’OCCITANE Group brands.
- 27 days’ annual leave, plus your birthday off.
- Enhanced parental leave, income protection and life assurance.
- Company pension and Employee Assistance Programme.
- Cycle to Work Scheme, Season Ticket Loan and service awards.
- Grow your expertise and shape your future
- Structured product, treatment and leadership training.
- Ongoing learning and development to strengthen your technical and commercial expertise.
- Career progression opportunities within ELEMIS and the wider L’OCCITANE Group.
- The opportunity to make a visible impact on client loyalty, spa performance and business growth.
- Together, we belong
At ELEMIS, our people make us who we are.
Justice, Equity, Diversity and Inclusion are central to our People Strategy.
We’re committed to creating a workplace where everyone feels valued, respected and empowered to thrive.
Through inclusive recruitment, fair progression and open dialogue, we encourage everyone to be themselves, share ideas and reach their potential.
We welcome applicants of all genders, backgrounds and experiences.
Bring your talent. Share your passion. Drive your success.
Retail Therapist in Exeter employer: Elemis
ELEMIS is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a hybrid working model and flexible hours, employees enjoy a healthy work-life balance while benefiting from generous holiday allowances, comprehensive health plans, and opportunities for continuous improvement. Located in Filton, the company fosters collaboration and innovation, making it an ideal place for Management Accountants seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Therapist in Exeter
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Elemis, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Therapist in Exeter
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Elemis that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Elemis will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Elemis and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Elemis
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Elemis, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Elemis!
