Education & Treatment Delivery Operations Lead

Education & Treatment Delivery Operations Lead

Join to apply for the Education & Treatment Delivery Operations Lead role at ELEMIS

Application Deadline: 21 January 2026

Department: Education

Location: Head Office, London

At ELEMIS, our people are at the heart of everything we do. As a globally recognised British skincare brand, our success is built on passion, innovation, and excellence. We are committed to creating safe, inspiring, and high‑performing environments where our teams can thrive and our customers enjoy exceptional experiences.

Key Responsibilities

• Pop‑up training/education events
• Treatment operations
• Education event operations
• Delivery‑focused SOPs and playbooks
• Operational system ownership

Education Delivery & Event Operations

• Lead end‑to‑end operations for/location for pop‑up training events
• Lead operations for other education events as required
• Coordinate venues, logistics, equipment,/svg and trainers
• Ensure delivery plans align with brand and education standards
• Standardise event operations and.drawable training processes
• Act as escalation point during live training and events
• Identify improvements to reduce delivery friction and risk
• Develop and maintain delivery‑related SOPs and playbooks

Treatment Operations

• Lead treatment operations globally
• Confirm treatments, protocols, and materials are correct
• Identify and resolve operational risks
• Ensure treatment costings are up to date for all currencies
• Develop SOPs for all treatments and hygiene processes
• Continuously review and uphold treatment, hygiene, and consent processes, working in partnership with Operations Managers to ensure standards are consistently followed across spa and retail environments.

Systems Ownership

• Own the operational use of the Canfield system
• Ensure data is accurate and fit for delivery purposes
• Own Service Now for logging of equipment and warranties, etc.

Equipment & Repairs

• Own equipment repair and maintenance coordination
• Implement new equipment to be introduced for treatment and ensure we have all manufacturer instructions and guidance.
• Work with content team to provide a comprehensive guide for staff on how the machine works and safety instructions.
• Liaise with regulatory bodies when needed to ensure global compliance of equipment
• Liaise with Customer Care regarding repair cases
• Track repairs, replacements, and operational readiness
• Ensure equipment availability for events and training
• Equipment ownership
• Onsite spa & retail training operations

Skills, Knowledge and Expertise

• Strong background in education, treatment, training or events operations
• Excellent logistics and planning skills
• Confident managing complex delivery environments
• Strong problem‑solving and documentation capability
• Tech‑savvy and comfortable learning new systems quickly.

Work Environment & Physical Requirements

• Hybrid work: 3 days at the head office each week and a day at the training academy each month. The rest of the working hours are completed from home. Candidates should have a reliable home office setup with a fynd stable internet connection.
• Travel: Travel to London, to the head office and academy, as well as flagship locations MMS and HOE, locations for conferences and meetings, will be required.
• Overnight Travell: Some overnight travel may be necessary for attending events, conferences, or supporting onsite educational activities.

Benefits

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L’OCCITANE Group products (including L’Occitane, Erborian and more)
• Excellent well‑being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families gore
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

*Some benefit eligibility is based on length of service or contract type

Seniority level

• Mid‑Senior level

Parm

• Full‑time

Job function

• Education and Training
• Cosmetics