Education Training Specialist (Spa and Salon) - Midlands

Education Training Specialist (Spa and Salon) – Midlands

Department: Education

Employment Type: Permanent – Full Time

Location: The Midlands & North UK (Education Manager Field Based)

Description

The role of a Education Training Specialist (Spa and Salon) is to deliver engaging and inspiring theoretical and practical training, enhancing the skills and knowledge of spa professionals. As a professional Training Specialist your role is to ensure that industry professionals deliver high-quality ELEMIS services and product recommendations. This role aims to support business goals, brand awareness, and treatment and product sales.

This role will be expected to train in a variety of methods both online and in person. In addition, as a Training Specialist you will also be asked to represent the brand at events.

What Will You Do?

• Deliver best in class education
• Provide a high level of hands-on technique and treatment training
• Be a PRO Master in Elemis product knowledge, techniques and treatments.
• Deliver an exceptional customer experience in any environment, both when training and representing the brand at events.

Responsibilities explained:

• Deliver best in class education: As a member of the training team, you work collaboratively to elevate the standard of Elemis treatments and Spa experience.
• Represent the Brand to a high standard in all work situations
• Be competent in delivering all ELEMIS core curriculum, both theoretical and practical, both in person and digitally via streaming.
• Be competent to set up and deliver on-site training at key accounts.
• Can adapt to the training needs and identify areas for skill development, recommending a bespoke training pathway.

• Provide a high level of hands-on technique and treatment training:
• Provide hands-on training for Elemis spa services, including skincare, massage techniques, and other related services.
• Competent to instruct on the use of specialised equipment.
• Evaluate and assess the level of competency of the Spa therapist to attain certification.
• Provide constructive feedback to spa professionals to support their continuous improvement.

• Be a PRO Master in Elemis product knowledge, techniques and treatments:
• Reach the level of a PRO Elemis Master in your own training.
• Can confidently educate on the features and benefits of all Elemis product franchises, ensuring that the learners are competent in prescribing and retailing ELEMIS products
• Educate learners on the use and benefits of all Elemis professional only products, ensuring they are competent in their use within an ELEMIS treatment.
• Has a depth of product knowledge sufficient to the audience needs to be directed by The Head of Education
• Stay updated on industry trends and new product launches to incorporate relevant information into training programs.

• Deliver an exceptional customer experience in any environment, both when training and representing the brand at events:
• Deliver training on excellent customer service, client communication, and maintaining a positive client experience.
• Emphasise client engagement and satisfaction during training sessions.
• Create a 5-star level of training and memorable experiences for our learners.

What we are looking for:

Qualifications/Experience:

• Beauty Therapy qualification to NVQ level 3 or equivalent, including facial and body electrical
• CIDESCO qualification highly desirable
• Passionate about the beauty and spa industry.
• Teacher training qualification highly desirable
• Good level and standard of UK/European education or equivalent
• Training experience within the beauty industry desirable
• General computer literacy in Microsoft Word, Excel, PowerPoint, and Outlook

• Skills and Competencies:
• Patient and encouraging in the training environment.
• Adaptable to the diverse learning styles of spa and beauty professionals.
• Social Media training and experience highly desirable
• Self-motivated, organised with strong attention to detail.
• Competent communication, presentation and facilitation skills
• Experience working within a team environment, working collaboratively, and building positive business partnerships
• Ability to listen and understand needs of others, translating those needs into elevated education
• In-depth knowledge of beauty and spa services, products, and industry trends.
• Ability to demonstrate and teach practical spa and beauty services.
• Familiarity with health and safety regulations in the spa and beauty industry.

Work Environment & Physical Requirements:

• This position requires some work from home days, candidates should have a reliable home office setup with access to a stable internet connection.
• Travel: Based in the midlands region covering areas such as Staffordshire, Leicestershire, Nottinghamshire, Derbyshire, and Cheshire when visiting Spa and Salon locations. You will be expected to travel at least 1 week a month. Occasional travel to London, as well as other locations for conferences and meetings, will be required.
• Overnight Travel: Overnight travel will be necessary for attending training, events, conferences, or supporting onsite educational activities.

What we offer you!

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L\\\’OCCITANE Group products (including L\\\’Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Healthcare Cash Plan (with Dental)
• Private Medical Insurance
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

*Some benefit eligibility is based on length of service or contract type