At a Glance
- Tasks: Deliver luxury skincare treatments and create memorable client experiences.
- Company: Join ELEMIS, a global British luxury skincare brand committed to inclusivity.
- Benefits: Enjoy generous discounts, 27 days holiday, and career progression opportunities.
- Other info: Flexible hours and a supportive environment where you can thrive.
- Why this job: Be part of a team that blends nature and science for exceptional skincare.
- Qualifications: Passionate about skincare with experience in beauty therapy or luxury retail.
The predicted salary is between 11.7 - 14.3 £ per hour.
At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B‑Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S, and a growing international footprint. Our award‑winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high‑touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.
As a Retail Therapist at ELEMIS, you’ll deliver exceptional treatment experiences while driving retail performance through expert consultation, product knowledge, and meaningful client connections. Blending hands‑on expertise with advanced skincare technology, you’ll create personalised, results‑driven experiences that build long‑term loyalty. Every interaction you have will support retention, repeat business, and brand advocacy. Through touch, experience, and expertise, you’ll bring the ELEMIS brand to life in a way that feels both results‑led and luxurious.
What You Will Do
- Deliver exceptional client journeys
- Provide outstanding on- and off-counter treatments with a focus on touch, technique, and visible results
- Create seamless, end-to-end luxury experiences—from consultation through to aftercare
- Ensure every visit feels personalised, welcoming, and memorable
- Drive sales through expertise and connection
- Confidently link treatments to tailored product recommendations
- Build, manage, and grow your own loyal client base
- Encourage repeat bookings and long-term skincare journeys
- Take pride in achieving and exceeding personal KPIs
- Use advanced consultation and technology
- Conduct in-depth consultations, including HD skin scans
- Analyse skin concerns and build tailored treatment and skincare plans
- Follow up proactively to track progress and maintain client engagement
- Build trust-based relationships that turn new clients into loyal advocates
- Champion product knowledge and brand standards
- Maintain expert knowledge of ELEMIS products, ingredients, and treatments
- Stay up to date with industry trends, innovations, and new launches
- Represent the brand with professionalism, confidence, and authenticity
- Create a premium in-store experience
- Maintain exceptional standards in treatment delivery, hygiene, and presentation
- Ensure the counter and treatment areas reflect a luxury environment at all times
- Support events, promotions, and in-store experiences that attract and retain clients
- Operate with excellence and sustainability in mind
- Support stock accuracy, merchandising, and operational standards
- Contribute to a high-performing, compliant, and visually elevated counter
- Embed sustainability into daily decisions, helping to reduce waste and environmental impact
Who You Are
- Passionate about skincare, treatments, and delivering exceptional client experiences
- Qualified in Beauty Therapy (Level 2 or equivalent preferred)
- Experienced in luxury retail, spa, or treatment environments
- Confident in consultative selling and building personalised recommendations
- Proven ability to build a loyal client base and drive repeat business
- A strong communicator with a natural talent for building genuine relationships
- Comfortable using (or excited to learn) skincare technology
- Results-driven, with pride in achieving targets and contributing to team success
- A positive, inclusive team player who values diversity and collaboration
Benefits
- Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
- Enhanced parental leave policies
- Income Protection and Life Assurance
- 27 days holiday plus your birthday off
- Company pension scheme
- Employee Assistance Programme
- Cycle to Work Scheme, Season Ticket Loan, and service awards
- Structured leadership and product training programmes
- Ongoing development and career progression opportunities
- A supportive, inclusive environment where you can thrive
- The opportunity to make a visible commercial impact
Our People Commitments
Justice, Equity, Diversity and Inclusion are central to our People Strategy. We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive. We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high-performing teams. We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately. Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.
Retail Therapist in Dartford employer: ELEMIS
ELEMIS is an exceptional employer, offering a vibrant work culture at Champneys Springs where luxury meets personal growth. As a Luxury Spa Therapist, you'll benefit from comprehensive training and development opportunities, alongside generous discounts and the chance to represent a globally renowned skincare brand, all while fostering meaningful client relationships in a serene environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Therapist in Dartford
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including ELEMIS, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Therapist in Dartford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like ELEMIS that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at ELEMIS will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about ELEMIS and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at ELEMIS
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at ELEMIS, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at ELEMIS!
