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- Tasks: Deliver luxury customer service via calls, live chat, and emails while making bookings and handling enquiries.
- Company: Join a dynamic team at a leading beauty brand in Avonmouth.
- Benefits: Enjoy generous discounts, healthcare plans, and flexible working arrangements.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Fluent in German and English, with strong customer service skills.
- Other info: Hybrid work model with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We have created a brand new role in our team for a German Speaking Customer Care Consultant as we begin to directly service our customers in Europe. The role of the Customer Care Consultant is to deliver a supportive, luxury service to our customers by answering all inbound calls and queries across all channels (phone, live chat, and email).
Key activities could include:
- Making bookings, placing orders, dealing with enquiries, complaints, and reactions.
- Making effective product and treatment recommendations to ensure our customers have the best possible experience aligned to our brand values.
You will report to the Team Leader and be supported by a friendly team of Customer Care colleagues. This role is a Full Time (40 hours per week) opportunity. Shift times can vary and we do have flexibility with this: some days you might work 9am - 5:30pm and other days could be 10am - 6:30pm. We work with a Hybrid model, which means you will work three office days based on site in Avonmouth, and two days working from home.
What Will You Do?
- Customer Care: Answer all calls, live chat and emails within the agreed timescales. Ensure all calls, live chats, emails and bookings are made accurately. Ensure that any orders, bookings, enquiries and complaints are turned around within 24-48 hours striving towards a first-time resolution. Make outgoing calls when requested to customers including spa booking confirmations. Contact courier companies with delivery queries on behalf of the customer when required processing the necessary paperwork if needed i.e Claim Forms.
- Brand Ambassador: Perform online and offline lifestyle consultations according to customer requirements. Make effective product and treatment recommendations to encourage clients to purchase appropriate products and make appropriate bookings. Educate oneself with updated product information, details of promotions and offers and actively participate in coaching and training sessions. Upsell and cross sell to the advantage of the company and the client.
- Organisation: Follow our policy/procedures accurately and deal with all enquiries in a satisfactory manner and elevate where necessary. Actively record internal notes on all systems. Action, log and record product reactions following company procedures. Ensure that all GDPR and Data protection is followed.
What we are looking for:
- Fluent in German; written and verbal.
- GCSEs in Maths and English grades A-C or equivalent.
- Contact/call centre experience preferred.
- Fluent in English language, additional languages are a bonus.
- Good customer service skills in a similar role an advantage.
- Retail/Sales experience an advantage.
- Good administrational skills.
- General computer literacy and knowledge of office equipment.
- Good numerical skills.
What we offer you:
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more).
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more.
- Generous Holiday Allowance, increasing with length of service.
- Company Pension Scheme.
- Bonus Scheme.
- Healthcare Cash Plan (with Dental).
- Private Medical Insurance.
- Employee Assistance Programme for all Associates and their families.
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
- Much, much more!
Customer Care Consultant - German Speaking (Avonmouth) employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Consultant - German Speaking (Avonmouth)
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both German and English, make sure you're comfortable switching between languages. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and really want to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Care Consultant - German Speaking (Avonmouth)
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being a German-speaking Customer Care Consultant, make sure to highlight your fluency in both German and English. Use examples from your past experiences where you’ve successfully communicated in these languages.
Tailor Your Application: We want to see how you fit into our team! Customise your CV and cover letter to reflect the skills and experiences that align with the job description. Mention any relevant customer service experience and how you can deliver that luxury service we pride ourselves on.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ELEMIS
✨Know Your Product
Before the interview, make sure you’re familiar with the products and services offered by the company. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Practice Your German
Since this role requires fluency in German, practice speaking and writing in German before your interview. You might be asked to demonstrate your language skills, so being prepared will give you an edge.
✨Showcase Your Customer Service Skills
Think of specific examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations and what you did to ensure customer satisfaction.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This shows your interest in the role and helps you understand more about the team dynamics and company culture.
