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- Tasks: Provide luxury customer service via phone, live chat, and email while assisting with bookings and enquiries.
- Company: Join a dynamic team at a leading beauty brand in Avonmouth.
- Benefits: Enjoy generous discounts, flexible working, and excellent well-being policies.
- Other info: Hybrid work model with opportunities for career growth and development.
- Why this job: Be a brand ambassador and make a real difference in customer experiences.
- Qualifications: Fluent in French and English, with strong customer service skills.
The predicted salary is between 30000 - 42000 £ per year.
We have created a brand new role in our team for a French Speaking Customer Care Consultant as we begin to directly service our customers in Europe. The role of the Customer Care Consultant is to deliver a supportive, luxury service to our customers by answering all inbound calls and queries across all channels (phone, live chat, and email). Key activities could include making bookings, placing orders, dealing with enquiries, complaints, and reactions. You will also be making effective product and treatment recommendations to ensure our customers have the best possible experience aligned to our brand values. You will report to the Team Leader and be supported by a friendly team of Customer Care colleagues. This role is a Full Time (40 hours per week) opportunity. Shift times can vary and we do have flexibility with this: some days you might work 9am - 5:30pm and other days could be 10am - 6:30pm. We work with a Hybrid model, which means you will work three office days based on site in Avonmouth, and two days working from home.
What Will You Do?
- Answer all calls, live chat and emails within the agreed timescales.
- Ensure all calls, live chats, emails and bookings are made accurately.
- Ensure that any orders, bookings, enquiries and complaints are turned around within 24-48 hours striving towards a first-time resolution.
- Make outgoing calls when requested to customers including spa booking confirmations.
- Contact courier companies with delivery queries on behalf of the customer when required processing the necessary paperwork if needed i.e Claim Forms.
Brand Ambassador:
- Perform online and offline lifestyle consultations according to customer requirements.
- Make effective product and treatment recommendations to encourage clients to purchase appropriate products and make appropriate bookings.
- Educate oneself with updated product information, details of promotions and offers and actively participate in coaching and training sessions.
- Upsell and cross sell to the advantage of the company and the client.
Organisation:
- Follow our policy/procedures accurately and deal with all enquiries in a satisfactory manner and elevate where necessary.
- Actively record internal notes on all systems.
- Action, log and record product reactions following company procedures.
- Ensure that all GDPR and Data protection is followed.
What we are looking for:
- Fluent in French; written and verbal.
- GCSEs in Maths and English grades A‑C or equivalent.
- Contact/call centre experience preferred.
- Fluent in English language, additional languages are a bonus.
- Good customer service skills in a similar role an advantage.
- Retail/Sales experience an advantage.
- Good administrational skills.
- General computer literacy and knowledge of office equipment.
- Good numerical skills.
What we offer you:
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more).
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more.
- Generous Holiday Allowance, increasing with length of service.
- Company Pension Scheme.
- Bonus Scheme.
- Healthcare Cash Plan (with Dental).
- Private Medical Insurance.
- Employee Assistance Programme for all Associates and their families.
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
- Much, much more!
Customer Care Consultant - French Speaking (Avonmouth) employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Consultant - French Speaking (Avonmouth)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and products. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend. This will help you feel more confident when handling calls and queries during the actual interview.
✨Tip Number 3
Show off your language skills! Since this role requires French fluency, be ready to demonstrate your language abilities during the interview. You could even prepare a few phrases or responses in French to impress them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our awesome team at StudySmarter!
We think you need these skills to ace Customer Care Consultant - French Speaking (Avonmouth)
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being a French-speaking Customer Care Consultant, make sure to highlight your language skills right from the start. Use clear and confident language in your application to show us you’re fluent in both French and English.
Tailor Your Experience: Take a good look at the job description and match your experience with what we’re looking for. If you've got any customer service or call centre experience, let us know how it relates to the role. We want to see how you can bring your unique skills to our team!
Be Personable: We’re all about delivering a luxury service, so don’t be afraid to let your personality shine through in your application. Share examples of how you’ve gone above and beyond for customers in the past – we love hearing about those moments!
Apply Through Our Website: Make sure to apply through our website to ensure your application gets to us directly. It’s the best way for us to keep track of your application and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at ELEMIS
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. Prepare to answer questions in French and be ready to demonstrate your ability to handle customer queries in both French and English.
✨Know the Brand Inside Out
Familiarise yourself with the products and services offered by the company. Understand their brand values and be prepared to discuss how you can embody these values while providing a luxury service to customers.
✨Showcase Your Customer Service Skills
Think of specific examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations, resolved complaints, or made effective product recommendations.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to simulate customer interactions. Practice common scenarios like handling complaints or making product recommendations, as this will showcase your problem-solving skills and customer care approach.