At a Glance
- Tasks: Lead strategic partnerships and drive profitability for luxury beauty brands.
- Company: Join ELEMIS, a leading name in prestige beauty with a collaborative culture.
- Benefits: Hybrid working, generous holidays, staff discounts, and excellent well-being policies.
- Other info: Dynamic role with opportunities for career growth and professional development.
- Why this job: Make an impact in the luxury retail sector while developing your leadership skills.
- Qualifications: Experience in National Account Management and strong negotiation skills required.
The predicted salary is between 60000 - 75000 £ per year.
Due to growth, ELEMIS have created a brand new role in our UK Commercial team for a Customer Business Manager focusing on Flagships and Department stores. Reporting to our Head of Wholesale for UK&I, this is a key leadership role which will be responsible for delivering profitability across our portfolio of prestige wholesale retail partners. A strategic lead for your accounts, you will develop and execute Joint Business Plans, drive market share growth, and identify new opportunities to expand distribution, visibility, and commercial performance across our luxury brand portfolio. You will be the primary commercial interface between our organisation and key retail partners, balancing retailer objectives with brand priorities to deliver sustainable growth, strong profitability, and exceptional execution. This is a highly collaborative role requiring strong commercial acumen, relationship management skills, and the ability to influence both internal and external stakeholders. As a leader within the commercial organisation, you will coach and develop a high-performing team made up of Senior and Junior NAM's while building long-term strategic partnerships that strengthen our position within the prestige beauty channel.
What You Will Do:
- Develop, negotiate, implement, and review annual Joint Business Plans with key wholesale retail partners.
- Deliver sales, market share, profitability, and investment objectives across your customer portfolio.
- Lead retailer negotiations focused on driving mutually beneficial growth and maximising return on investment.
- Identify opportunities to expand distribution, increase visibility, and accelerate category growth.
- Build strong strategic relationships with buying, merchandising, marketing, and senior leadership teams within retail partners.
- Collaborate cross-functionally with Sales, Marketing, Supply Chain, Finance, Education, and Field teams to ensure successful execution of commercial plans.
- Analyse retailer performance, market trends, and customer insights to identify opportunities and mitigate risks.
- Partner with Field Sales and Education teams to ensure best-in-class execution and premium brand representation within retail environments.
- Lead and develop a high-performing team through coaching, performance management, and succession planning.
- Drive successful new product launches and promotional activities that deliver incremental growth and market share gains.
What We Are Looking For:
- Significant experience in National Account Management, Wholesale Management, or Customer Business Management within luxury beauty, prestige consumer goods, or premium retail sectors.
- Proven track record of managing strategic retail partnerships and delivering sustainable sales and profit growth.
- Strong experience building and executing Joint Business Plans with major retail customers.
- Commercially astute with full P&L ownership and accountability, accustomed to managing investment budgets, trade marketing plans, and retailer promotional calendars.
- Skilled negotiator with a proven ability to secure mutually beneficial commercial outcomes.
- Excellent stakeholder management skills with the ability to influence at all levels, both internally and externally.
- Strong analytical capability with the ability to translate data into actionable commercial strategies.
- Experienced people leader, proved experience in leading, coaching, and developing high-performing commercial teams.
- Problem solver, able to spot risks and opportunities, investigate, and propose solutions in real time.
- Agility, able to navigate challenges and complexity within a matrix organisation with ease.
- Experience working closely with field sales and education teams to deliver commercial objectives.
What’s In It For You:
- We operate a Hybrid Working Policy which means three days in our Baker Street (London) offices and two days working from home.
- We also offer flexible working hours, core hours are between 10am - 4pm.
- 27 days holidays plus your birthday off!
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more).
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more.
- Company Pension Scheme.
- Healthcare Cash Plan (with Dental).
- Access to Medicash Plan - which covers a broad range of medical services.
- Employee Assistance Programme for all Associates and their families.
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
- Much, much more!
Customer Business Manager (Flagships and Department Stores) employer: ELEMIS
ELEMIS is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture in the heart of London. With a hybrid working policy, generous holiday allowance, and comprehensive benefits including enhanced family leave and wellness programmes, ELEMIS fosters a supportive environment where employees can thrive. As a leader in the luxury beauty sector, the company provides unique opportunities for career advancement and the chance to make a significant impact within a prestigious brand.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Business Manager (Flagships and Department Stores)
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Customer Business Manager (Flagships and Department Stores) at ELEMIS, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including ELEMIS. Tailor your message to explain why you’re drawn to them and how you can contribute as a Customer Business Manager (Flagships and Department Stores). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Customer Business Manager (Flagships and Department Stores)
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for ELEMIS:When writing your cover letter, make sure to tailor your message specifically for ELEMIS. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at ELEMIS
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show ELEMIS that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show ELEMIS that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with ELEMIS’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
