At a Glance
- Tasks: Drive sales, deliver exceptional client experiences, and support team performance.
- Company: Join ELEMIS, a global luxury skincare brand committed to inclusivity and sustainability.
- Benefits: Enjoy generous discounts, enhanced leave policies, and ongoing development opportunities.
- Other info: Thrive in a supportive environment that values diversity and personal growth.
- Why this job: Make a real impact in beauty retail while building strong client relationships.
- Qualifications: Experience in luxury retail or client-facing roles; passion for skincare is a plus.
The predicted salary is between 25933 - 31695 £ per year.
- Department: Retail
- Description
At ELEMIS, our people are at the heart of everything we do.
Founded in 1989, we are a global British luxury skincare brand and proud B Corp.
Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.
S., and a growing international footprint.
Our award-winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high-touch luxury experiences that are thoughtfully tailored to each individual.
We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.
As an Account Manager, you will play a key role in driving strong sales performance and delivering exceptional client experiences on counter.
Working closely with your team and retail partners, you will support both treatment (where applicable) and retail performance through client engagement, product expertise, and brand advocacy.
What You Will Do
- Drive sales performance
- Contribute to achieving sales targets through strong personal performance
- Use sales insights and feedback to identify opportunities to improve results
- Support initiatives that drive footfall, client retention, and average transaction value (ATV)
- Maximise every client interaction to support overall counter success
- Support and develop the team
- Support the team in delivering excellent client experiences and product knowledge
- Provide day-to-day coaching and feedback to strengthen team performance
- Contribute to performance conversations and highlight development opportunities
- Encourage ongoing learning through knowledge sharing and training support
- Foster a positive, collaborative, and inclusive team environment
- Support the smooth day-to-day running of the counter, including rota contribution where needed
- Deliver treatment excellence
- Support the delivery of high-quality, results-driven treatment experiences
- Assist in ensuring smooth and efficient operation of treatment areas
- Maintain exceptional standards of hygiene, professionalism, and compliance
- Champion a seamless client journey from booking to follow-up
- Monitor feedback and performance metrics to support continuous improvement
- Collaborate with cross-functional teams to ensure consistent service delivery
- Build and nurture relationships
- Deliver personalised consultations and exceptional service experiences
- Build strong client relationships through follow-ups and tailored skincare advice
- Support in-store events and activations to attract and engage clients Develop strong working relationships with retail partners and store teams
- Represent ELEMIS with professionalism, building trust with clients and colleagues
- Collaborate with internal teams to support brand initiatives and commercial success
- Drive counter and brand excellence
- Maintain high standards of merchandising, presentation, and hygiene
- Support stock management, audits, and accurate product handling
- Contribute to promotional activity and in-store events to drive brand awareness
- Ensure compliance with ELEMIS and partner brand standards
- Work sustainably and responsibly
- Support ELEMIS sustainability commitments in all daily activities
- Encourage practices that minimise waste and environmental impact
Who You Are
- Experienced in luxury retail, beauty, or a client-facing sales environment
- A strong performer with a passion for delivering results
- Confident in building client relationships and driving repeat business
- A supportive team player with emerging leadership capability
- Commercially aware with an understanding of KPIs and performance drivers
- A clear and engaging communicator
- Well-organised and able to manage priorities effectively
- Passionate about skincare, client experience, and brand excellence
- Committed to inclusivity and collaboration
What We Offer
- Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
- Enhanced parental leave policies
- Income Protection and Life Assurance
- 27 days holiday plus your birthday off
- Company pension scheme
- Employee Assistance Programme
- Cycle to Work Scheme, Season Ticket Loan, and service awards
- Structured training in product knowledge, consultation skills, and retail excellence
- Ongoing development opportunities to support career progression
- A supportive, inclusive environment where you can thrive
- The opportunity to build your client base and directly impact business performance
- Our People Commitments
Justice, Equity, Diversity and Inclusion are central to our People Strategy.
We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.
We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience.
We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high-performing teams.
We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately.
Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential.
Together, we belong.
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Account Manager in Craigavon employer: ELEMIS
ELEMIS is an exceptional employer, offering a vibrant work culture at Champneys Springs where luxury meets personal growth. As a Luxury Spa Therapist, you'll benefit from comprehensive training and development opportunities, alongside generous discounts and the chance to represent a globally renowned skincare brand, all while fostering meaningful client relationships in a serene environment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Craigavon
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ELEMIS, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ELEMIS!
We think you need these skills to ace Account Manager in Craigavon
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ELEMIS, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ELEMIS and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ELEMIS that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ELEMIS
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
