Commercial Sales Coordinator

Commercial Sales Coordinator

Department: EMEA

Employment Type: Permanent – Full Time

Location: Head Office, London

Description

As part of the growing EMEA Commercial division, the Sales Coordinator Executive will act as the supporting link within the EMEA Commercial Team, providing high-quality administrative and organisational support to drive ELEMIS’ international growth. Working across multiple regions, this role plays a key part in coordinating new market launches, managing distributor relationships, and ensuring commercial processes run smoothly and efficiently.

You will support the team in planning, reporting, and delivering against commercial objectives — maintaining trackers, managing communications, and ensuring operational excellence. The role requires strong attention to detail, organisation, and communication skills, coupled with a proactive, “can-do” attitude. This is an ideal opportunity for someone who enjoys problem-solving, thrives on collaboration, and takes pride in getting things done to a high standard in a fast‑paced environment.

This is a permanent, full time position, 37.5 hours per week, hybrid working, London (Baker Street) head office.

What Will You Do?

• Maintain and update commercial trackers, forecasts, and performance reports.
• Consolidate and analyse sales data from international distributors and retailers.
• Coordinate new market launches including timelines, samples, and order tracking.
• Act as the first point of contact for day‑to‑day distributor queries and follow‐ups.
• Liaise with internal departments (Marketing, Finance, Supply Chain) to align market plans.
• Assist with market research, competitive tracking, and business opportunity analysis.
• Provide administrative and organisational support to the EMEA Commercial Team, ensuring deadlines are met and activities run smoothly.
• Manage CRM records to ensure all distributor and account data is accurate and up to date.
• Support with the preparation and distribution of commercial documents, presentations, and contracts.
• Conduct regular competitor analysis across regions to assess and strengthen ELEMIS’ positioning.
• Assist with lead management and ensure all opportunities are tracked, followed up, and logged.
• Represent ELEMIS at internal and external meetings, ensuring professionalism and brand integrity at all times.
• Work collaboratively with colleagues, sharing knowledge, supporting others, and promoting a culture of mutual respect.
• Undertake additional duties as requested by management to support the success of the EMEA Commercial Division.
• Ensure all duties carried out and actions completed in every aspect of your role, contributing to the short and long‑term Sustainability Goals set‑forth by the ELEMIS – Climate, Biodiversity & People Pillars.

What we are looking for:

You are highly organised, detail‑oriented, and thrive on getting things done. You bring positive energy to the team and are motivated by supporting others to deliver commercial success. You’re comfortable with numbers and reporting but equally enjoy being part of a collaborative, fast‑paced environment.

Key skills for success:

• Excellent organisation and time management skills; able to prioritise and meet deadlines.
• Strong Excel and data‑handling ability (comfortable with reporting and trackers).
• Confident communicator – professional, clear, and approachable, both verbally and in writing.
• Self‑motivated, proactive, and a true team player with a positive, “can‑do” attitude.
• Flexible and adaptable, able to multitask and remain calm under pressure.
• Dependable and professional with strong attention to detail, accuracy, and confidentiality.
• Logical thinker with sound decision‑making and problem‑solving ability.
• Collaborative and cooperative – builds strong relationships and shares knowledge across teams.
• Customer‑focused with enthusiasm to deliver excellent service and exceed expectations.
• Dynamic and personable, with high professional standards and a polished, approachable manner.
• Creative flair and openness to continuous learning and self‑improvement.
• Genuine interest in beauty, skincare, and wellness is a plus.
• Fluency in an additional European language is an advantage.

What we offer you!*

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L\’OCCITANE Group products (including L\’Occitane, Erborian and more)
• Excellent well‑being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Healthcare Cash Plan (with Dental)
• Private Medical Insurance
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

*Some benefit eligibility is based on length of service or contract type