At a Glance
- Tasks: Drive sales of Elemis products and provide exceptional customer service.
- Company: Join the luxury skincare brand, Elemis, at Harrods in London.
- Benefits: Enjoy generous discounts, well-being policies, and a supportive work environment.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Be part of a premium brand and make a real impact on customer experiences.
- Qualifications: Sales experience and passion for skincare are essential.
The predicted salary is between 30000 - 42000 £ per year.
As our Retail Sales Consultant, you will assist in the day‑to‑day running of the Elemis Account by driving the sales of Elemis products. Your passion for Elemis and providing exceptional product knowledge to ensure strong sales KPIs are essential in this role. Your organisation and attention to detail will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.
What Will You Do?
- To pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
- To raise awareness of the Elemis brand and educate clients in the product and range.
- To participate fully in promotional / PR activity and ensure the success of the promotion and/or event.
- Ensure products prescribed are appropriate to clients' needs and take into account medical contraindications.
- To assist the Account Management Team in accurately recording sales figures and stock levels to meet and exceed KPI’s as agreed by the business.
- To maintain the Elemis counter to the highest standards of cleanliness, hygiene and presentation.
- Ensure that customer service is of the highest standard and to handle any client complaints promptly and consult the Account Management Team in all cases.
- Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.
Sustainability Responsibility
- Ensure all duties carried out and actions completed in every aspect of your role contribute to the short and long-term Sustainability Goals set‑forth by the ELEMIS - Climate, Biodiversity & People Pillars.
- To be mindful of Elemis’ sustainability pledge when ordering Testers and Professional grade Products.
- To be mindful of Elemis’ sustainability pledge when planning and executing Promotional activities, reducing waste wherever possible.
- To carry out other duties as so requested by management at time to time.
The Perfect Candidate:
- Proven track record in sales and link selling.
- Good level and standard of UK/European education or equivalent.
- Proven sales record.
- Passionate in achieving results in a target driven environment.
- Previous experience working with a premium skincare brand with color.
- Elemis treatment and product knowledge.
- Knowledge of the Elemis Company philosophy.
What We Offer You!
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more).
- Excellent well‑being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more.
- Generous Holiday Allowance, increasing with length of service.
- Company Pension Scheme.
- Bonus/Commission Scheme.
- Healthcare Cash Plan (with Dental).
- Employee Assistance Programme for all Associates and their families.
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
- Much, much more!
Some benefit eligibility is based on length of service or contract type.
Retail Sales Consultant in City of Westminster employer: Elemis
ELEMIS is an exceptional employer, offering a vibrant work culture at Champneys Springs where luxury meets personal growth. As a Luxury Spa Therapist, you'll benefit from comprehensive training and development opportunities, alongside generous discounts and the chance to represent a globally renowned skincare brand, all while fostering meaningful client relationships in a serene environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Consultant in City of Westminster
✨Tip Number 1
Get to know the Elemis brand inside out! Familiarise yourself with their products and values. This will not only help you in interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Practice your sales pitch! Role-play scenarios where you sell Elemis products to friends or family. This will boost your confidence and prepare you for those tricky interview questions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining the StudySmarter team!
We think you need these skills to ace Retail Sales Consultant in City of Westminster
Some tips for your application 🫡
Show Your Passion for Elemis:When writing your application, let your enthusiasm for the Elemis brand shine through. Share any personal experiences with their products and how they’ve impacted you. We love to see candidates who genuinely connect with what we do!
Highlight Your Sales Experience:Make sure to detail your previous sales experience, especially if you've worked with premium skincare brands. We want to know how you've driven sales in the past and what strategies you used to meet or exceed targets.
Be Organised and Detail-Oriented:Since attention to detail is key in this role, showcase your organisational skills in your application. Mention any relevant experiences where your meticulous nature helped achieve success, whether in sales or customer service.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Elemis
✨Know Your Elemis Inside Out
Before the interview, dive deep into the Elemis product range. Familiarise yourself with their key ingredients, benefits, and any recent promotions. This will not only show your passion for the brand but also help you answer questions confidently.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully driven sales or exceeded targets. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your proven track record in a target-driven environment.
✨Emphasise Customer Service Excellence
Think of instances where you've gone above and beyond for a customer. Be ready to discuss how you handle complaints and ensure high standards of service. This is crucial for maintaining the Elemis brand reputation.
✨Align with Sustainability Goals
Familiarise yourself with Elemis’ sustainability initiatives. Be prepared to discuss how you can contribute to these goals in your role. Showing that you understand and care about the company's values will set you apart from other candidates.
