At a Glance
- Tasks: Deliver engaging training to retail teams and enhance their product knowledge and sales skills.
- Company: Join a leading beauty brand known for its premium products and exceptional customer experiences.
- Benefits: Enjoy generous discounts, excellent well-being policies, and a supportive work environment.
- Other info: Hybrid role with travel across London and the South, offering great career growth opportunities.
- Why this job: Make a real impact by shaping the future of retail excellence in the beauty industry.
- Qualifications: Beauty Therapy qualification and retail experience are essential; teaching skills are a plus.
The predicted salary is between 36000 - 60000 £ per year.
The role of the Retail Excellence Trainer is to deliver engaging and inspiring theoretical and practical training for the retail division, support customer events, and engage in promotional activities. The key focus of this role is to enhance the skills and knowledge of our retail professionals, ensuring they deliver a high-quality ELEMIS retail journey. This includes incorporating skilled Elemis consultation and premium retail activations, eventing and customer experience.
Ensuring that the retail teams are always engaging and have accurate product recommendations, utilising effective sales skills techniques to support store AVO and KPIs, and coaching the retail team to deliver outstanding ELEMIS customer experience. In addition, this role will work towards elevating the knowledge of our specialty stores such as Sephora and Boots staff knowledge and build brand love and loyalty in those stores. This role works with the Retail Excellence Manager and Head of Retail Education to support business goals and brand awareness and drive company sales within the retail channel. The Retail Excellence Trainer for London and the South will be focused on supporting the main ELEMIS doors, across speciality, premium and owned locations within the UK.
What Will You Do?
- Coaching and Development
- Educate staff on the features and benefits of all ELEMIS product franchises strengthening product knowledge throughout the retail channel, leading to increased customer confidence levels and retail sales.
- Provide training on all NPD, retail services and seasonal GWP’s to maximize sell through.
- Be abreast of new technology, competitors and industry product trends that may be discussed during training delivery.
- Support coaching for new retail hire onboarding.
- Support the ongoing development of the retail specialists and in-store teams.
- Deliver on-site quartile store coaching plans.
- Coach store managers to confidently assess staff and conduct training when needed.
- Focus on our Flagship Boutique store and the team’s skills and knowledge working with the Senior Retail Excellence Trainer to measure impact.
- Deliver Retail Training Programs
- Work collaboratively with your Northern counterpart to provide onboarding training for all new retail staff at the ELEMIS Training Academy and may occasionally train at an ELEMIS pop-up training space.
- Deliver ongoing training to the retail team, alongside your regional counterparts that strengthens their treatment expertise, product knowledge and selling techniques.
- Ensure all team members in retail are trained in the ELEMIS experience and Power of 4.
- Confidently deliver streamed retail training.
- Provide hands-on training for ELEMIS retail activations and Eventing.
- Develop when needed bespoke training sessions for key retailers.
- Elevate Brand Standards
- Share best practice guidelines and operational manuals to support retail teams in delivering exceptional customer experiences and adherence to brand standards.
- Evaluate and assess the level of competency of the retail therapist to attain certification.
- Take pride in your appearance as an ambassador of the brand and lead by example.
- Perform regular assessments of retail locations to identify areas for improvement, providing actionable feedback and recommendations to store management.
- Train Store Management in assessing staff and training.
- Support retail in-store events and activations.
- Present retail consumer masterclasses when needed.
- Support PR team with influencer events when needed.
- Performance Measurement
- Provide feedback to the Retail Excellence manager and Head of Retail Education on content development needs for the UK/IRE market and assist with support on key projects as requested.
- Test and trial new content for the retail channel.
- Work with Senior Retail Excellence Trainer to present regular reports to Head of Retail Education on the effectiveness of coaching programs, highlighting successes, challenges, and recommendations for future initiatives.
- Guided by Head of Retail Education establish metrics to measure the impact of coaching and training initiatives.
- Prepare and share on-site training plans with key stakeholders.
- Feedback on retail associate’s performance (strengths and weaknesses) and recommended training plans.
- Provide timely and accurate feedback to key stakeholders regarding on-site coaching and outcomes and personal retail and service sales performance when working in a store or counter.
- Provide feedback post working on an event to the key stakeholders.
Qualifications/Experience
- Beauty Therapy qualification to NVQ level 3 or equivalent, including facial and body electrical is a bonus.
- Experience within retail and has worked on shop floor.
- Teaching qualification highly desirable.
- Passionate about beauty retail and professional skin services.
- Good level and standard of UK/European education or equivalent.
- Proven experience working in a retail environment demonstrating successful attainment of monthly store KPIs.
- Previous training and coaching experience within the retail arena.
- Previous training and coaching experience with treatment services.
- General computer literacy in Microsoft Word, Excel, PowerPoint, and Outlook.
- Familiarity with health and safety regulations in the beauty industry.
What we are looking for:
- Knowledge of retail trends.
- Patience and encouragement are required within the training environment.
- Adaptable to the diverse learning styles of retail professionals.
- Self-motivated, organised with strong attention to detail.
- Exceptional communication, presentation and facilitation skills.
- Experience working within a team environment, working collaboratively, and building positive business partnerships.
- Ability to listen and understand the needs of others, translating those needs into elevated education.
- Passion for ELEMIS.
- Commercial awareness.
- Understanding of E-learning a plus.
Work Environment & Physical Requirements
This is a hybrid role working across London and South retail locations, our Baker Street Head Office, Farringdon Training Academy, with some Working From Home. Candidates should have a reliable home office setup with access to a stable internet connection. Admin days can be taken at home (These will not exceed more than 2 days per week).
Travel
Regular travel is expected to key retail locations and flagship stores as well our London training academy. There will also be occasional travel for conferences, events and meetings, will be required. The main area of travel will be London, but when needed will need to travel to stores in Bicester, High Wycombe, Blue Water and surrounding areas.
Weekend & Evening Work
This role requires some weekend and evening work to support events. Adequate advanced notice will be provided except in the case of last minute unforeseen emergencies. Lieu time will be provided as compensation for any weekend and evening work, or working week hours will be adjusted.
Overnight Travel
Some overnight travel may be necessary for attending events, conferences, or supporting onsite educational activities.
What we offer you!
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more).
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more.
- Generous Holiday Allowance, increasing with length of service.
- Company Pension Scheme.
- Bonus/Commission Scheme.
- Healthcare Cash Plan (with Dental).
- Private Medical Insurance.
- Employee Assistance Programme for all Associates and their families.
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
- Much, much more!
Retail Excellence Trainer (London and South) in City of London employer: ELEMIS
ELEMIS is an exceptional employer that prioritises the growth and development of its employees, offering a dynamic work culture that fosters collaboration and innovation. As a Retail Excellence Trainer based in London, you will benefit from generous staff discounts, comprehensive well-being policies, and a supportive environment that encourages continuous learning and professional advancement. With opportunities to engage with top retail locations and enhance the customer experience, ELEMIS provides a rewarding career path for those passionate about beauty and retail.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Excellence Trainer (London and South) in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that Retail Excellence Trainer gig!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your training abilities during interviews or networking events. Bring along examples of your past successes in coaching and development to really impress potential employers.
✨Tip Number 3
Research is key! Familiarise yourself with ELEMIS products and their unique selling points. This will not only help you in interviews but also show your passion for the brand and its mission to deliver an outstanding customer experience.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining the team and makes it easier for us to keep track of your application. Don't miss out on this opportunity!
We think you need these skills to ace Retail Excellence Trainer (London and South) in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in retail training and beauty therapy. We want to see how your skills align with the Retail Excellence Trainer role, so don’t hold back on showcasing your passion for ELEMIS!
Show Off Your Communication Skills:As a trainer, your ability to communicate effectively is key. Use your application to demonstrate your exceptional communication and presentation skills. Share examples of how you've engaged and inspired others in previous roles.
Highlight Your Coaching Experience:We’re looking for someone with a knack for coaching and developing others. Be sure to include any past experiences where you’ve successfully trained or mentored retail staff, especially in beauty or skincare.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at ELEMIS
✨Know Your ELEMIS Products Inside Out
Before the interview, make sure you’re well-versed in the features and benefits of ELEMIS products. This role is all about enhancing product knowledge, so being able to discuss specific products and their unique selling points will show your passion and expertise.
✨Showcase Your Training Skills
Prepare to discuss your previous training experiences and how you've successfully coached others. Think of specific examples where you’ve improved a team’s performance or knowledge, as this will demonstrate your ability to elevate retail standards.
✨Engage with Retail Trends
Stay updated on current retail trends and be ready to share your insights during the interview. This shows that you’re not just knowledgeable about ELEMIS but also aware of the broader retail landscape, which is crucial for this role.
✨Demonstrate Your Communication Style
Since this position involves delivering training and engaging with various teams, practice articulating your thoughts clearly and confidently. You might even want to prepare a mini-presentation on a topic related to ELEMIS to showcase your presentation skills.
