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- Tasks: Lead customer data initiatives and manage CDP integrations from design to release.
- Company: Join a dynamic team at a leading tech company in London.
- Benefits: Enjoy hybrid working, generous discounts, and excellent well-being policies.
- Why this job: Make a real impact on customer strategies using cutting-edge technology.
- Qualifications: Experience with CDPs, strong communication skills, and agile project management.
- Other info: Flexible hours and great career growth opportunities await you!
The predicted salary is between 36000 - 60000 £ per year.
Product Owner (Customer Data) owns Bloomreach as a product, turning the customer strategy into a delivery roadmap with measurable results. Reporting to the Head of Data and Analytics and working hand-in-hand with the CRM team, the role owns and manages CDP integrations end‑to‑end – from design and implementation through UAT and release – and is accountable for ongoing testing and monitoring of data accuracy and quality.
What Will You Do?
- PRODUCT OWNERSHIP & PROJECT LEADERSHIP
- Act as Product Owner for customer data initiatives – accountable for planning, delivery and outcomes.
- Lead discovery, prioritisation and agile ceremonies; define epics and user stories in Jira; maintain a value-led backlog.
- Serve as Bloomreach SME and primary contact for Support/CSM/TAM – own the vendor relationship (roadmap input, SLAs, renewals), incident triage/escalation; champion new releases and monitor CRM/competitor trends to inform the roadmap.
- Drive adoption and measurable value across markets; keep stakeholders aligned via weekly updates and contribute to monthly SteerCos.
- Align with the Head of Data and Data Engineering on architecture, dependencies and timelines.
- Manage UAT, release and change control; oversee environments (Staging, Production) with clear rollback plans and data/event management.
- Own role-based access control (RBAC) and environment access with Infrastructure – define roles, map permissions to roles (not individuals), enforce least-privilege, run joiner-mover-leaver and periodic reviews, and maintain audit readiness.
- Build and maintain CDP health reporting (event freshness/volume, error rates, consent syncs, scenario run status) with proactive alerts and runbooks.
- STRATEGIC COLLABORATION & CRM ENABLEMENT
- Initiate process to capture clear CRM briefs; translate into hypotheses, acceptance criteria and success metrics; constructively challenge where data indicates better options.
- Own delivery and adoption of CDP initiatives; contribute to outcomes through robust design, data quality and measurement; commercial performance remains with CRM owners.
- Define measurement requirements and validate in-tool visibility; partner with Data/Analytics on dashboards and Power BI; ensure the CDP provides the right events/aggregates.
- Partner with CRM leadership, regions and cross-functional teams to ensure the CDP supports the customer strategy and programme goals; surface requirements beyond Ecommerce (retail, customer care, etc.).
- Recommend enhancements to Bloomreach and adjacent tools – and evaluate partners – based on validated needs and impact.
- DATA & MARTECH STEWARDSHIP
- Evolve and optimise Bloomreach and the connected martech stack; contribute to segmentation standards and naming conventions, working closely with Data/CRM.
- Capture and prioritise integration needs, attributes and use cases; work with Engineering/UX/Analytics to implement new data points and support test-and-learn.
- Map data flows and customer journeys to identify automation opportunities and ensure consistency across touchpoints.
- Monitor scenarios and integrations end-to-end with Engineering; proactively flag anomalies, drive root-cause analysis, and ensure timely fixes or rollbacks – supported by runbooks and post-incident reviews.
- Define requirements and partner with Data/Analytics to maintain KPI/reporting taxonomy; ensuring Bloomreach reporting consistency with core Analytics resources.
- Embed GDPR/CCPA and market/channel restrictions in design and activation; run programmes for profiling consent within marketing opt-in and for consent-freshness/retention reviews with the DPO and Security.
- Maintain documentation, support scenario lifecycle management and release notes; ensure audit readiness across environments.
What we are looking for:
- Hands-on experience with CDPs (ideally Bloomreach) and their application in marketing, personalisation and journey orchestration.
- Strong commercial awareness and the ability to balance technical feasibility with business value.
- Proven success partnering across Marketing, Digital, Data and Engineering to deliver impactful customer initiatives.
- Experience working in agile environments with hybrid teams (business + technical).
- Comfortable with change and ambiguity – able to set direction, build momentum and adapt with agility.
- Deep understanding of CRM operating models and experience enabling customer strategy through data and technology.
- Familiarity with modern data ecosystems including data warehousing (e.g., Microsoft Fabric), middleware (e.g., Boomi) and analytics platforms (e.g., Power BI).
- Comfortable with SQL or equivalent and building reports/dashboards within CDPs; able to translate KPI definitions into platform-level metrics and aggregates.
- Strong written and verbal communication skills with the ability to influence across levels and functions.
- Bonus: Exposure to retail and customer care data sources; experience with UTM/attribution standards; knowledge of consent management and SMS.
What we offer you!
- Hybrid and flexible working: This role is based on site at our Baker Street (London) offices three days per week, with two days working from home. We also operate with flexible working hours, our core hours are between 10am - 4pm.
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more).
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more.
- Generous Holiday Allowance, increasing with length of service.
- Company Pension Scheme.
- Healthcare Cash Plan (with Dental).
- Private Medical Insurance.
- Employee Assistance Programme for all Associates and their families.
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
- Much, much more!
Product Owner (CRM) in City of London employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner (CRM) in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you know your stuff about Bloomreach and how you can contribute to their customer data initiatives.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience with CDPs and CRM aligns with their needs. Keep it concise and focus on measurable outcomes you've achieved.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Product Owner (CRM) in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Owner role. Highlight your experience with CDPs and how it aligns with our customer data initiatives. We want to see how you can turn our customer strategy into a delivery roadmap!
Showcase Your Agile Experience: Since we work in agile environments, it's crucial to demonstrate your hands-on experience with agile methodologies. Share specific examples of how you've led projects or collaborated with cross-functional teams to deliver impactful results.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate strong written communication skills, so make sure your application reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at ELEMIS
✨Know Your Product Inside Out
As a Product Owner for customer data, it's crucial to have a deep understanding of Bloomreach and its functionalities. Familiarise yourself with the product's features, benefits, and how it integrates with CRM systems. This knowledge will help you articulate your vision and demonstrate your capability to lead customer data initiatives.
✨Showcase Your Agile Experience
Since the role involves working in agile environments, be prepared to discuss your experience with agile methodologies. Share specific examples of how you've led discovery sessions, prioritised backlogs, or facilitated agile ceremonies. Highlighting your adaptability and ability to thrive in dynamic settings will resonate well with interviewers.
✨Prepare for Technical Questions
Expect questions related to data management, CDP integrations, and analytics platforms like Power BI. Brush up on your SQL skills and be ready to discuss how you've used data to drive business value. Demonstrating your technical proficiency will show that you can balance feasibility with strategic goals.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating complex ideas clearly and concisely. Be ready to explain how you've influenced stakeholders across different functions. Use examples that showcase your ability to align teams and drive customer strategy through data and technology.
