At a Glance
- Tasks: Drive sales, deliver exceptional client experiences, and support team performance in a luxury retail environment.
- Company: Join ELEMIS, a global British luxury skincare brand committed to inclusivity and sustainability.
- Benefits: Enjoy generous discounts, enhanced parental leave, 27 days holiday, and ongoing development opportunities.
- Other info: Be part of a dynamic team with excellent career progression and a focus on collaboration.
- Why this job: Make a real impact on client experiences while growing your career in a supportive team.
- Qualifications: Experience in luxury retail or beauty, strong communication skills, and a passion for skincare.
The predicted salary is between 30000 - 40000 £ per year.
At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S., and a growing international footprint. Our award‑winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high‑touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.
As an Account Manager, you will play a key role in driving strong sales performance and delivering exceptional client experiences on counter. Working closely with your team and retail partners, you will support both treatment (where applicable) and retail performance through client engagement, product expertise, and brand advocacy.
What You Will Do
- Drive sales performance
- Contribute to achieving sales targets through strong personal performance
- Use sales insights and feedback to identify opportunities to improve results
- Support initiatives that drive footfall, client retention, and average transaction value (ATV)
- Maximise every client interaction to support overall counter success
- Support and develop the team
- Support the team in delivering excellent client experiences and product knowledge
- Provide day‑to‑day coaching and feedback to strengthen team performance
- Contribute to performance conversations and highlight development opportunities
- Encourage ongoing learning through knowledge sharing and training support
- Foster a positive, collaborative, and inclusive team environment
- Support the smooth day‑to‑day running of the counter, including rota contribution where needed
- Deliver treatment excellence
- Support the delivery of high‑quality, results‑driven treatment experiences
- Assist in ensuring smooth and efficient operation of treatment areas
- Maintain exceptional standards of hygiene, professionalism, and compliance
- Champion a seamless client journey from booking to follow‑up
- Monitor feedback and performance metrics to support continuous improvement
- Collaborate with cross‑functional teams to ensure consistent service delivery
- Build and nurture relationships
- Deliver personalised consultations and exceptional service experiences
- Build strong client relationships through follow‑ups and tailored skincare advice
- Support in‑store events and activations to attract and engage clients
- Develop strong working relationships with retail partners and store teams
- Represent ELEMIS with professionalism, building trust with clients and colleagues
- Collaborate with internal teams to support brand initiatives and commercial success
- Drive counter and brand excellence
- Maintain high standards of merchandising, presentation, and hygiene
- Support stock management, audits, and accurate product handling
- Contribute to promotional activity and in‑store events to drive brand awareness
- Ensure compliance with ELEMIS and partner brand standards
- Work sustainably and responsibly
- Support ELEMIS sustainability commitments in all daily activities
- Encourage practices that minimise waste and environmental impact
Who You Are
- Experienced in luxury retail, beauty, or a client‑facing sales environment
- A strong performer with a passion for delivering results
- Confident in building client relationships and driving repeat business
- A supportive team player with emerging leadership capability
- Commercially aware with an understanding of KPIs and performance drivers
- A clear and engaging communicator
- Well‑organised and able to manage priorities effectively
- Passionate about skincare, client experience, and brand excellence
- Committed to inclusivity and collaboration
What We Offer
- Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
- Enhanced parental leave policies
- Income Protection and Life Assurance
- 27 days holiday plus your birthday off
- Company pension scheme
- Employee Assistance Programme
- Cycle to Work Scheme, Season Ticket Loan, and service awards
- Structured training in product knowledge, consultation skills, and retail excellence
- Ongoing development opportunities to support career progression
- A supportive, inclusive environment where you can thrive
- The opportunity to build your client base and directly impact business performance
Account Manager in Chester employer: ELEMIS
ELEMIS is an exceptional employer that prioritises its people, offering a supportive and inclusive work environment where employees can thrive. With generous benefits such as a staff discount on luxury products, enhanced parental leave, and structured training opportunities, ELEMIS fosters both personal and professional growth. Located in Chester, this role as an Account Manager allows you to engage with clients and contribute to a brand committed to sustainability and excellence in skincare.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Chester
✨Tip Number 1
Get to know the brand inside out! Research ELEMIS, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for skincare, which is super important for an Account Manager role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Prepare to talk about your experience in luxury retail and how you've driven sales in the past. Be ready to share specific examples that highlight your skills in client engagement and team support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the ELEMIS team and are keen to contribute to their success.
We think you need these skills to ace Account Manager in Chester
Some tips for your application 🫡
Show Your Passion for Skincare:When writing your application, let your love for skincare shine through! Share any personal experiences or knowledge you have about beauty products and how they can enhance client experiences. We want to see that you're genuinely excited about the role!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Account Manager role. Use keywords from the job description to demonstrate that you understand what we're looking for. This helps us see you as a perfect fit!
Highlight Teamwork and Leadership Skills:Since this role involves supporting and developing a team, be sure to mention any relevant experiences where you've successfully collaborated with others or taken on leadership responsibilities. We value a supportive team player who can inspire those around them!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our ELEMIS family!
How to prepare for a job interview at ELEMIS
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with ELEMIS products and their unique selling points. This will not only show your passion for skincare but also demonstrate your ability to engage clients with product expertise.
✨Showcase Your Sales Skills
Prepare examples of how you've driven sales in previous roles. Be ready to discuss specific strategies you used to meet targets and how you maximised client interactions to boost sales performance.
✨Emphasise Team Collaboration
ELEMIS values a supportive team environment, so be prepared to talk about your experience working in teams. Share instances where you’ve coached colleagues or contributed to a positive team dynamic.
✨Demonstrate Your Client Relationship Skills
Think of examples where you’ve built strong relationships with clients. Highlight how you followed up with them and provided tailored advice, as this aligns perfectly with the role’s focus on exceptional client experiences.
