At a Glance
- Tasks: Lead ELEMIS' flagship store, driving sales and delivering exceptional client experiences.
- Company: Join a global luxury skincare brand committed to sustainability and innovation.
- Benefits: Competitive salary, generous discounts, 27 days holiday, and leadership development opportunities.
- Other info: Embrace diversity in a culture that values every individual and fosters growth.
- Why this job: Make a real impact in a fast-paced, premium retail environment with a supportive team.
- Qualifications: Experience in retail management with a focus on sales growth and team leadership.
The predicted salary is between 40000 - 50000 £ per year.
Own and lead ELEMIS’ #1 UK & Ireland store
A rare opportunity to take full ownership of our highest-performing UK&I location at Bicester Village – leading a high-volume, premium retail environment with both retail and treatment revenue streams.
At ELEMIS, our people are at the heart of everything we do.
Founded in 1989, we are a global British luxury skincare brand and proud B Corp, combining cutting-edge science with natural ingredients to deliver exceptional skincare and spa experiences worldwide.
The Opportunity
As Business Manager, you will run your store like your own business – driving commercial performance, elevating client experience, and leading a team of 6 to deliver best-in-class results.
This role is ideal for a commercially driven Store Manager or Flagship Manager who thrives in a fast-paced, premium retail environment.
Department
Retail
Location
Bicester Village
Key Responsibilities
- Take full accountability for sales, service and operational KPIs across our #1 UK&I store.
- Analyse performance data to identify opportunities and drive continuous growth.
- Increase footfall, conversion, ATV and client retention through actionable plans.
- Shape store strategy and respond quickly to a dynamic retail trading environment.
- Lead and develop a high-performing team
- Inspire, coach and develop a team of 6.
- Drive a high-performance culture through clear goals, feedback and development plans.
- Create effective rotas aligned to trading patterns and business needs.
- Build capability through ongoing coaching, product training and leadership.
- Deliver a premium client & treatment experience
- Champion luxury service standards across retail and customer journeys.
- Ensure exceptional consultation, clienteling and personalised experiences.
- Oversee operations to maximise customer satisfaction and repeat visits.
- Drive partnerships & visibility
- Build strong relationships with Head Office and key stakeholders.
- Partner with Bicester Village to deliver high-impact events and activations.
- Leverage key trading moments to maximise commercial opportunities.
- Ensure operational excellence
- Own all store operations including stock management, deliveries and stock takes.
- Maintain exceptional standards across merchandising, hygiene and compliance.
- Deliver seamless execution of promotions and in-store initiatives.
Skills, Knowledge and Expertise
Who You Are
- Experienced Store Manager / Business Manager / Flagship Manager in a target-driven environment.
- Highly commercially focused, with a proven track record of delivering sales growth.
- Confident using data and KPIs to drive decisions and performance.
- A strong leader and coach, able to build and retain high-performing teams.
- Experienced in premium, luxury or high-volume retail environments.
- A natural relationship builder, able to influence stakeholders at all levels.
- Operationally strong, highly organised, and hands‑on.
Benefits
- Competitive salary + performance-based bonus.
- Generous staff discount across ELEMIS and L’OCCITANE Group brands.
- 27 days holiday + your birthday off.
- Enhanced parental leave, pension, life assurance & income protection.
- Access to exclusive Bicester Village staff sales and benefits.
- Structured leadership development and clear progression opportunities.
- The opportunity to make a visible, high-impact commercial differenc
- Our Culture
At ELEMIS, we believe beauty begins with diversity. We are committed to creating an inclusive environment where everyone feels valued, respected and able to thrive.
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