At a Glance
- Tasks: Lead a dynamic retail team to drive sales and deliver exceptional customer experiences.
- Company: Join ELEMIS at John Lewis, a leader in luxury beauty retail.
- Benefits: Enjoy generous discounts, well-being policies, and a supportive work environment.
- Other info: Opportunities for personal growth and a commitment to sustainability.
- Why this job: Be a brand ambassador and create memorable client journeys in a luxury setting.
- Qualifications: Proven leadership in retail and a passion for beauty and client relationships.
The predicted salary is between 35000 - 45000 £ per year.
As the Retail Business Manager for ELEMIS within John Lewis, you will lead and inspire your retail store team to deliver outstanding sales performance and customer experiences. You will take full ownership of the ELEMIS counter, driving growth in both treatments and product sales through strategic leadership, relationship building, and exceptional brand advocacy. Your ability to motivate the team, manage daily operations, and cultivate meaningful client relationships will be key to elevating the ELEMIS presence. You will be a proactive ambassador for the brand, creating an immersive ELEMIS journey that keeps clients returning and maximises the counter’s potential.
Key Responsibilities
- Own Your Business: Take full accountability for the ELEMIS counter’s sales performance, ensuring both personal and team targets are consistently met or exceeded. Analyse sales data regularly to identify trends, opportunities, and areas for growth; communicate these insights clearly to the team and management.
- Lead & Develop Your Team: Manage, support, and coach your team to consistently deliver outstanding client experiences, deep product knowledge, and treatment excellence that align with both ELEMIS and John Lewis standards. Conduct formal performance reviews in line with company processes to evaluate team members’ achievements, identify development needs, and establish tailored training plans to close any gaps. Encourage a culture of continuous learning by facilitating ongoing product knowledge updates, treatment technique workshops, and soft skills training to empower the team to deliver excellence. Monitor team morale, motivation, and engagement closely; proactively address any performance issues through supportive action plans, mentoring, and recognition of strengths. Foster a motivated, positive team culture that embodies John Lewis’s commitment to service and the ELEMIS brand philosophy, championing collaboration, accountability, and a shared passion for beauty excellence.
- Treatment Excellence: Support in delivering exceptional standards across all treatment experiences, ensuring they align with John Lewis’ reputation for luxury, innovation, and client satisfaction. Champion a seamless, personalised client journey from booking to post-treatment follow-up, helping resolve client concerns and encouraging brand loyalty and repeat visits.
- Build & Nurture Client and Partner Relationships: Deliver tailored consultations and exceptional service that reflects the luxury standards of ELEMIS and John Lewis. Drive a clienteling culture that includes personalised follow-ups, skincare journeys, and product recommendations. Plan and support exclusive events and activations to attract new clients, increase engagement, and elevate the ELEMIS brand experience. Establish and nurture strong relationships with the John Lewis leadership team, acting as a key liaison to align ELEMIS' brand goals with John Lewis’ strategic vision. Proactively identify networking opportunities within the John Lewis business to elevate brand visibility, drive collaborative initiatives, and secure premium placement and exposure. Collaborate cross-functionally with internal teams and John Lewis counterparts to co-create luxury experiences and drive commercial success.
- Counter & Brand Excellence: Maintain impeccable standards of hygiene, presentation, and merchandising, ensuring the ELEMIS counter reflects luxury and professionalism at all times. Oversee stock management including weekly/fortnightly stock checks, discrepancy resolution, and accurate handling of customer returns. Lead the planning and delivery of promotional and PR activities to elevate brand awareness and sales impact within John Lewis.
- Sustainability Commitment: Embed ELEMIS’ sustainability goals into all operational decisions, from tester ordering to promotional planning, minimising waste and environmental impact.
Skills, Knowledge and Expertise
- Proven leadership experience within luxury retail or professional beauty environments
- Strong track record of sales achievement and team management
- Proficient in Microsoft Office (Word, Excel) and retail reporting
- Passionate about delivering exceptional client experiences and building long-term relationships
- ELEMIS treatment and product knowledge (training provided)
Benefits
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Bonus/Commission Scheme
- Healthcare Cash Plan (with Dental)
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
Business Manager employer: ELEMIS
ELEMIS, located within the prestigious John Lewis on Oxford Street, is an exceptional employer that prioritises employee growth and well-being. With a strong focus on team development, generous benefits including discounts on luxury products, and a commitment to sustainability, ELEMIS fosters a collaborative and positive work culture that empowers employees to excel in delivering outstanding client experiences. Join us to be part of a brand that champions beauty excellence while supporting your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Business Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the beauty and retail industry. Attend events, join online forums, or even pop into local stores to chat with staff. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show your passion for ELEMIS! When you get the chance to meet potential employers or team members, share your enthusiasm for the brand and its products. Talk about your favourite treatments and how you’d elevate the client experience. Authenticity goes a long way!
✨Tip Number 3
Prepare for interviews by researching the latest trends in luxury retail and beauty. Be ready to discuss how you can drive sales and enhance client experiences at the ELEMIS counter. Tailor your answers to reflect the brand’s values and goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the ELEMIS team and are keen to be part of our journey in delivering exceptional client experiences.
We think you need these skills to ace Business Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the ELEMIS brand shine through. We want to see how much you care about delivering exceptional client experiences and driving sales in a luxury retail environment.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the Business Manager role. We’re looking for proven leadership skills and a track record of sales achievement, so don’t be shy about showcasing your successes!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Use it to explain how your skills and experiences will help elevate the ELEMIS counter at John Lewis. Keep it engaging and personal!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on the path to joining our amazing team!
How to prepare for a job interview at ELEMIS
✨Know Your Numbers
As a Business Manager, you'll need to take ownership of sales performance. Brush up on your sales data analysis skills and be ready to discuss how you've used data to drive growth in previous roles. Bring specific examples of trends you've identified and how you acted on them.
✨Showcase Your Leadership Style
This role is all about leading and developing a team. Think about your leadership style and prepare to share examples of how you've motivated teams in the past. Highlight any coaching or mentoring experiences that demonstrate your ability to foster a positive team culture.
✨Client Experience is Key
ELEMIS values exceptional client experiences, so be prepared to discuss how you've delivered outstanding service in previous positions. Share stories that illustrate your approach to building long-term client relationships and how you handle client concerns effectively.
✨Embrace the Brand Philosophy
Familiarise yourself with ELEMIS and John Lewis's brand values and sustainability commitments. Be ready to discuss how you can embody these values in your role. Show enthusiasm for the brand and think of ways you can contribute to enhancing the ELEMIS presence within the store.
