At a Glance
- Tasks: Deliver luxury customer service via calls, live chat, and emails.
- Company: Join ELEMIS, the No.1 British skincare brand!
- Benefits: Earn £13.45/hour, enjoy discounts, and hybrid working after training.
- Other info: Potential for ongoing employment after the seasonal role ends.
- Why this job: Spread feel-good vibes and make customers happy this festive season.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 13.45 - 13.45 £ per hour.
Love skincare? Passionate about customer happiness? Ready to spread some feel‑good vibes this season? Every year ELEMIS hires 10 seasonal temps in our Customer Care team to help us through peak trade. We’re looking for friendly, positive, and confident communicators to join our buzzing Customer Care team at ELEMIS, the No.1 British skincare brand!
As a Customer Care Consultant, you will deliver a supportive, luxury service to our customers by answering all inbound calls and queries across all channels (phone, live chat, and email). Key activities include making bookings, placing orders, dealing with enquiries, handling complaints, and making effective product and treatment recommendations to ensure our customers have the best possible experience aligned with our brand values. You will report to the Team Leader and be supported by a friendly team of Customer Care colleagues.
Hours: Full Time (40 hours per week). Days: Monday to Friday, with some additional Saturday shifts possible. Times: Shift times vary; some days 9am‑5:30pm, others 10am‑6:30pm. Hybrid: Three office days at our Filton site, two days working from home after initial training. Location: Our office is based in Filton, Bristol; parking available on site. Start Date: Temps start in two waves, beginning of October and November. End Date: 31st December. Please ensure you have no holidays booked during this peak time!
No call centre experience? No problem. If you’re proactive, a great listener, and love helping others — we want to meet you! Apply now and make this festive season one to remember with Elemis.
What Will You Do?
- Customer Care: Answer all calls, live chat, and emails within agreed timescales. Ensure all calls, live chats, emails, and bookings are made accurately. Turn around any orders, bookings, enquiries, and complaints within 24‑48 hours, striving for first‑time resolution. Make outgoing calls to customers, including spa booking confirmations. Contact courier companies with delivery queries on behalf of the customer; process necessary paperwork such as claim forms.
- Brand Ambassador: Perform online and offline lifestyle consultations according to customer requirements. Make effective product and treatment recommendations to encourage purchase and appropriate bookings. Educate self with updated product information, promotions, and offers; actively participate in coaching and training sessions. Upsell and cross‑sell to benefit the company and the client.
- Organisation: Follow policy and procedures accurately; deal with enquiries satisfactorily and elevate where necessary. Actively record internal notes on all systems. Action, log, and record product reactions following company procedures. Ensure GDPR and data protection are followed.
What We Are Looking For:
- Fluent in English; additional languages are a bonus.
- Great communication skills – deep listening and empathetic, professional response.
- Problem‑solving skills – investigate, think on feet, and find solutions.
- Experience in a customer service or customer‑facing role; open to candidates from retail, hospitality, administration, or customer care.
- Love to connect with people and offer luxury service.
- Sales experience – able to maximise sales opportunities.
- General computer literacy and knowledge of office equipment.
What We Offer You!
- Competitive hourly rate.
- Hybrid working after a few weeks of training.
- Discount on ELEMIS products.
- Opportunity to gain experience working with a luxury skincare brand.
- Possibility to continue employment if available and vacancies arise; we often retain seasonal temps part‑time or full‑time.
Customer Care Consultants – Seasonal Temps x 10 in Bristol employer: ELEMIS
ELEMIS is an exceptional employer, offering a vibrant work culture where passion for skincare and customer happiness thrives. With competitive pay, hybrid working options, and generous discounts on luxury products, employees enjoy a supportive environment that fosters personal growth and the opportunity to continue beyond the seasonal role. Join our dynamic Customer Care team in Filton, Bristol, and make this festive season memorable while developing your skills with the No.1 British skincare brand.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Consultants – Seasonal Temps x 10 in Bristol
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like ELEMIS.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like ELEMIS.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to ELEMIS.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at ELEMIS!
We think you need these skills to ace Customer Care Consultants – Seasonal Temps x 10 in Bristol
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at ELEMIS, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at ELEMIS!
How to prepare for a job interview at ELEMIS
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show ELEMIS that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join ELEMIS during this peak time and how you can be an asset to their team.
