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- Tasks: Provide luxury customer service via phone, live chat, and email in German.
- Company: Join a leading brand known for exceptional customer care and support.
- Benefits: Enjoy generous discounts, well-being policies, and a flexible hybrid work model.
- Why this job: Be a brand ambassador and make a real difference in customer experiences.
- Qualifications: Fluent in German and English, with strong customer service skills.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
We have created a brand new role in our team for a German Speaking Customer Care Consultant as we begin to directly service our customers in Europe. The role of the Customer Care Consultant is to deliver a supportive, luxury service to our customers by answering all inbound calls and queries across all channels (phone, live chat, and email).
Key activities could include making bookings, placing orders, dealing with enquiries, complaints, and reactions. You will also be making effective product and treatment recommendations to ensure our customers have the best possible experience aligned to our brand values. You will report to the Team Leader and be supported by a friendly team of Customer Care colleagues. This role is a Full Time (40 hours per week) opportunity. Shift times can vary and we do have flexibility with this: some days you might work 9am - 5:30pm and other days could be 10am - 6:30pm. We work with a Hybrid model, which means you will work three office days based on site in Avonmouth, and two days working from home.
What Will You Do?
- Answer all calls, live chat and emails within the agreed timescales.
- Ensure all calls, live chats, emails and bookings are made accurately.
- Ensure that any orders, bookings, enquiries and complaints are turned around within 24-48 hours striving towards a first-time resolution.
- Make outgoing calls when requested to customers including spa booking confirmations.
- Contact courier companies with delivery queries on behalf of the customer when required processing the necessary paperwork if needed i.e Claim Forms.
- Perform online and offline lifestyle consultations according to customer requirements.
- Make effective product and treatment recommendations to encourage clients to purchase appropriate products and make appropriate bookings.
- Educate oneself with updated product information, details of promotions and offers and actively participate in coaching and training sessions.
- Upsell and cross sell to the advantage of the company and the client.
Organisation
- Follow our policy/procedures accurately and deal with all enquiries in a satisfactory manner and escalate where necessary.
- Actively record internal notes on all systems.
- Action, log and record product reactions following company procedures.
- Ensure that all GDPR and Data protection is followed.
What we are looking for
- Fluent in German; written and verbal.
- GCSEs in Maths and English grades A-C or equivalent.
- Contact/call centre experience preferred.
- Fluent in English language, additional languages are a bonus.
- Good customer service skills in a similar role an advantage.
- Retail/Sales experience an advantage.
- Good administrational skills.
- General computer literacy and knowledge of office equipment.
- Good numerical skills.
What we offer you
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more).
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more.
- Generous Holiday Allowance, increasing with length of service.
- Company Pension Scheme.
- Bonus Scheme.
- Healthcare Cash Plan (with Dental).
- Private Medical Insurance.
- Employee Assistance Programme for all Associates and their families.
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
- Much, much more!
*Some benefit eligibility is based on length of service or contract type.
Customer Care Consultant - German Speaking in Bristol employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Consultant - German Speaking in Bristol
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both German and English, make sure you're comfortable switching between languages. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our awesome team at StudySmarter!
We think you need these skills to ace Customer Care Consultant - German Speaking in Bristol
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being fluent in German, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both German and English!
Tailor Your Experience: When you're writing about your previous roles, focus on customer service experiences that relate to this position. We love seeing how you've handled calls, chats, or emails in the past, so make it relevant!
Be Personable: We’re all about delivering a luxury service, so let your personality shine through in your application. Use a friendly tone and show us how you connect with customers – it’s all about making that personal touch!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at ELEMIS
✨Know Your Product
Before the interview, make sure you’re familiar with the products and services offered by the company. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Practice Your German
Since this is a German-speaking position, brush up on your language skills. Practice common customer service phrases and scenarios in German to ensure you can communicate effectively during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved complaints or made effective recommendations, as this aligns perfectly with the role.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Be prepared to demonstrate how you would handle a customer query or complaint. This is a great opportunity to showcase your problem-solving skills and customer care approach.
