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For Companies At a Glance
- Tasks: Deliver luxury customer service via calls, live chat, and emails while making bookings and handling enquiries.
- Company: Join a dynamic team at a leading beauty brand with a focus on customer care.
- Benefits: Enjoy generous discounts, excellent well-being policies, and a supportive work environment.
- Why this job: Be a brand ambassador and make a real impact on customer experiences in a hybrid work model.
- Qualifications: Fluent in French and English, with good customer service skills and GCSEs in Maths and English.
- Other info: Flexible shifts and opportunities for career growth in a vibrant team.
The predicted salary is between 30000 - 42000 £ per year.
We have created a brand new role in our team for a French Speaking Customer Care Consultant as we begin to directly service our customers in Europe. The role of the Customer Care Consultant is to deliver a supportive, luxury service to our customers by answering all inbound calls and queries across all channels (phone, live chat, and email).
Key activities could include:
- Making bookings, placing orders, dealing with enquiries, complaints, and reactions.
- Making effective product and treatment recommendations to ensure our customers have the best possible experience aligned to our brand values.
You will report to the Team Leader and be supported by a friendly team of Customer Care colleagues. This role is a full time (40 hours per week) opportunity. Shift times can vary and we do have flexibility with this: some days you might work 9am - 5:30pm and other days could be 10am - 6:30pm. We work with a hybrid model, which means you will work three office days based on site in Avonmouth, and two days working from home.
What Will You Do?
- Customer Care: Answer all calls, live chat and emails within the agreed timescales. Ensure all calls, live chats, emails and bookings are made accurately. Ensure that any orders, bookings, enquiries and complaints are turned around within 24-48 hours striving towards a first-time resolution. Make outgoing calls when requested to customers including spa booking confirmations. Contact courier companies with delivery queries on behalf of the customer when required, processing the necessary paperwork if needed (claim forms).
- Brand Ambassador: Perform online and offline lifestyle consultations according to customer requirements. Make effective product and treatment recommendations to encourage clients to purchase appropriate products and make appropriate bookings. Educate yourself with updated product information, details of promotions and offers and actively participate in coaching and training sessions. Upsell and cross-sell to the advantage of the company and the client.
- Organisation: Follow our policy/procedures accurately and deal with all enquiries in a satisfactory manner and elevate where necessary. Actively record internal notes on all systems. Action, log and record product reactions following company procedures. Ensure that all GDPR and Data protection is followed.
What we are looking for:
- Fluent in French; written and verbal.
- GCSEs in Maths and English grades A-C or equivalent.
- Contact/call centre experience preferred.
- Fluent in English language, additional languages are a bonus.
- Good customer service skills in a similar role an advantage.
- Retail/Sales experience an advantage.
- Good administrative skills.
- General computer literacy and knowledge of office equipment.
- Good numerical skills.
What we offer you!
- Generous staff discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more).
- Excellent well-being policies including enhanced maternity & paternity policies, income protection, life assurance and more.
- Generous holiday allowance, increasing with length of service.
- Company pension scheme.
- Bonus scheme.
- Healthcare cash plan (with dental).
- Private medical insurance.
Customer Care Consultant - French Speaking (Avonmouth) in Bristol employer: ELEMIS
Contact Detail:
ELEMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Consultant - French Speaking (Avonmouth) in Bristol
✨Tip Number 1
Get to know the company! Research ELEMIS and understand their brand values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your French! Since this role requires fluency, brush up on your language skills. Try role-playing customer scenarios with a friend to build confidence in handling calls and queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips about the interview process and what it’s really like to work at ELEMIS.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates directly from us.
We think you need these skills to ace Customer Care Consultant - French Speaking (Avonmouth) in Bristol
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about providing top-notch customer care in French, make sure to highlight your language skills right from the start. Use clear and confident language in your application to demonstrate your fluency and ability to communicate effectively with our customers.
Tailor Your Experience: When you’re writing your application, don’t just list your previous jobs. Instead, connect your past experiences to the key activities mentioned in the job description. Show us how your background in customer service or retail makes you the perfect fit for delivering that luxury service we pride ourselves on.
Be Personable: We love a bit of personality! Don’t be afraid to let your character shine through in your application. Share a brief story or example that showcases your customer service skills and how you’ve gone above and beyond for clients in the past.
Apply Through Our Website: We want to make it easy for you to apply, so head over to our website to submit your application. It’s straightforward, and you’ll get to see more about what we do and our amazing team. Plus, we can’t wait to meet you!
How to prepare for a job interview at ELEMIS
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. Prepare to answer questions in French and be ready to demonstrate your ability to handle customer queries in both French and English.
✨Know the Brand Inside Out
Familiarise yourself with the ELEMIS brand and its products. Understand their values and what sets them apart in the luxury market. This knowledge will help you make effective product recommendations during the interview and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled complaints or difficult situations, as well as times when you went above and beyond for a customer. This will demonstrate your suitability for the Customer Care Consultant position.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practice common scenarios like handling enquiries or making product recommendations. This will help you feel more confident and showcase your ability to provide a supportive, luxury service.