At a Glance
- Tasks: Deliver exceptional customer experiences through phone, email, and live chat.
- Company: Join ELEMIS, the No.1 British skincare brand with a passion for beauty.
- Benefits: Enjoy generous staff discounts, well-being policies, and a supportive work environment.
- Other info: Flexible part-time hours with opportunities for growth and development.
- Why this job: Be the voice of a luxury brand and help customers feel confident in their skin.
- Qualifications: GCSEs in Maths and English, customer service experience preferred.
The predicted salary is between 26449 - 32327 £ per year.
Are you passionate about skincare and delivering exceptional customer experiences? Join ELEMIS, the No.1 British skincare brand, as a Customer Care Consultant and become part of a team dedicated to creating meaningful connections with our customers every day. As the voice of ELEMIS, you'll provide a luxury service across multiple channels including phone, email, and live chat. Whether you're helping customers discover their perfect skincare routine, booking treatments, processing orders, resolving enquiries, or finding solutions to issues, you'll ensure every interaction reflects our premium brand values and commitment to customer happiness.
We're looking for positive, empathetic, and confident communicators who enjoy problem-solving and have a genuine desire to help others. You'll be supported by an experienced Team Leader and a collaborative team who are passionate about delivering outstanding service and sharing their skincare expertise. This role is primarily site-based, with attendance required every Wednesday and flexibility around the second working day. Shift patterns are either 9:00am to 5:30pm or 10:00am to 6:30pm. If you thrive in a customer-focused environment, love building relationships, and want to be part of an iconic beauty brand, we'd love to hear from you. At ELEMIS, every conversation is an opportunity to make someone's day and help them feel confident in their skin.
Key Responsibilities
- To answer all calls, live chat and emails within the agreed timescales.
- To ensure all calls, live chats, emails and bookings are made accurately.
- To ensure that any orders, bookings, enquiries and complaints are turned around within 24-48 hours striving towards a first-time resolution.
- To perform online and offline lifestyle consultations according to customer requirements.
- Make effective product and treatment recommendations to encourage clients to purchase appropriate products and make appropriate bookings.
- Make outgoing calls when requested to customers including spa booking confirmations.
- To educate oneself with updated product information, details of promotions and offers and actively participate in coaching and training sessions.
- Upsell and cross sell to the advantage of the company and the client.
- Follow our policy/procedures accurately and deal with all enquiries in a satisfactory manner and escape where necessary.
- Actively record internal notes on all systems.
- Action, log and record product reactions following company procedures.
- Contact courier companies with delivery queries on behalf of the customer when required processing the necessary paperwork if needed i.e Claim Forms.
- To ensure that all GDPR and Data protection is followed.
Skills, Knowledge & Expertise
- GCSEs in Maths and English grades A-C or equivalent NVQ in Beauty/Customer Care preferred.
- Previous Experience and Knowledge: Contact/call centre experience preferred.
- Excellent use of the English language.
- Good customer service skills in a similar role an advantage.
- Retail/Sales experience an advantage.
- Good administrational skills.
- General computer literacy and knowledge of office equipment.
- Good numerical skills.
What we offer you!
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more).
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more.
- Generous Holiday Allowance, increasing with length of service.
- Company Pension Scheme.
- Bonus/Commission Scheme.
- Healthcare Cash Plan (with Dental).
- Private Medical Insurance.
- Employee Assistance Programme for all Associates and their families.
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
- Much, much more!
Some benefit eligibility is based on length of service or contract type.
Customer Care Consultant - Day Shift - Part Time in Bristol employer: Elemis
ELEMIS is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a hybrid working model and flexible hours, employees enjoy a healthy work-life balance while benefiting from generous holiday allowances, comprehensive health plans, and opportunities for continuous improvement. Located in Filton, the company fosters collaboration and innovation, making it an ideal place for Management Accountants seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Consultant - Day Shift - Part Time in Bristol
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Elemis and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Elemis and let us see your personality shine through!
We think you need these skills to ace Customer Care Consultant - Day Shift - Part Time in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Elemis.
Get Familiar with Our Brand:Before applying, take some time to learn about Elemis and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Elemis
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Elemis.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Elemis will surely appreciate.
