At a Glance
- Tasks: Deliver exceptional client experiences and drive retail performance through personalised skincare consultations.
- Company: Join ELEMIS, a global British luxury skincare brand committed to inclusivity and excellence.
- Benefits: Enjoy generous staff discounts, enhanced parental leave, and ongoing career development opportunities.
- Other info: Flexible part-time hours with a supportive team culture focused on growth.
- Why this job: Make a real impact in a premium retail environment while building lasting client relationships.
- Qualifications: Passion for skincare and experience in luxury retail or beauty environments.
The predicted salary is between 12 - 15 £ per hour.
At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B‑Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S, and a growing international footprint. Our award‑winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high‑touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.
As a Retail Sales Consultant at ELEMIS, you’ll drive retail performance through exceptional client engagement, expert product knowledge, and a highly personalised, consultative approach. You’ll create elevated, results-focused retail experiences that build long‑term client loyalty and maximise every sales opportunity. Using your skincare expertise and ELEMIS consultation tools, you’ll confidently guide clients to the right products and routines for their individual needs. You’ll play an important role in growing a strong and engaged client base—ensuring every interaction supports conversion, retention, KPI achievement, and brand advocacy, while bringing the ELEMIS brand to life in a premium retail environment.
Contracted hours: 22.5 across 3 days - Flexibility required
What You Will Do
- Deliver exceptional client experiences
- Create personalised, engaging client interactions that drive conversion and retail performance
- Confidently approach and engage clients, using effective questioning and active listening to understand their needs
- Provide tailored product recommendations that support individual skincare goals
- Ensure every client experience is professional, welcoming, and results-focused
- Drive sales and commercial performance
- Maximise every interaction to increase sales, average transaction value, and overall counter results
- Take ownership of achieving and exceeding personal KPIs
- Build, manage, and grow a loyal client base through consistent engagement and follow‑up
- Encourage repeat purchases and long‑term skincare routines to strengthen client retention
- Use consultation expertise and technology
- Carry out in‑depth skincare consultations, including HD skin scans
- Assess skin concerns and recommend tailored skincare routines
- Use insights to build trust and support confident purchasing decisions
- Follow up with clients to review results and maintain engagement
- Champion product knowledge and brand standards
- Maintain strong knowledge of ELEMIS products, ingredients, and routines
- Stay up to date with new launches, innovations, and trends
- Represent the brand with professionalism, credibility, and enthusiasm
- Ensure the counter reflects a consistently premium retail environment
- Build relationships and brand advocacy
Who You Are
- Passionate about skincare, retail, and delivering outstanding client experiences
- Experienced in luxury retail, sales, or beauty environments
- Confident in a consultative selling approach and making personalised recommendations
- Proven track record of achieving targets in a KPI‑driven environment
- Skilled at building strong client relationships and encouraging repeat business
- A clear communicator who can engage and build trust with a wide range of clients
- Comfortable using (or open to learning) skincare technology
- Motivated to deliver results while contributing to a collaborative team environment
- A positive and inclusive team player who values diversity and different perspectives
What We Offer
- Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
- Enhanced parental leave policies (including maternity, paternity, and shared parental leave)
- Income Protection and Life Assurance
- 27 days holiday plus your birthday off
- Company pension scheme
- Employee Assistance Programme for you and your family
- Cycle to Work Scheme, Season Ticket Loan, and service awards
- Structured training in skincare expertise, consultation skills, and product knowledge
- Ongoing development opportunities to support your career growth
- A supportive, inclusive workplace where you can succeed and grow
- The opportunity to build your own client base and make a visible impact on business performance
Retail Sales Consultant in Bicester employer: ELEMIS
At ELEMIS, we pride ourselves on being a leading luxury skincare brand that values our people and fosters an inclusive work environment. As a Retail Sales Consultant in the vibrant Bicester Village, you will enjoy generous employee benefits, including a substantial staff discount, enhanced parental leave, and ongoing training opportunities to support your career growth. Join us to make a meaningful impact while delivering exceptional client experiences in a collaborative and supportive team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Consultant in Bicester
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including ELEMIS, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Sales Consultant in Bicester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like ELEMIS that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at ELEMIS will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about ELEMIS and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at ELEMIS
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at ELEMIS, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at ELEMIS!
