Business Manager (Store Manager) – Bicester Village Flagship
Department: Retail
Employment Type: Permanent - Full Time
Location: Bicester Village
Description
Own and lead ELEMIS’ #1 UK & Ireland store
This is a rare opportunity to take full ownership of our highest-performing UK&I location at Bicester Village — leading a high-volume, premium retail environment with both retail and treatment revenue streams.
At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp, combining cutting‑edge science with natural ingredients to deliver exceptional skincare and spa experiences worldwide.
The Opportunity
As Business Manager, you will run your store like your own business — driving commercial performance, elevating client experience, and leading a team of 6 to deliver best‑in‑class results.
This role is ideal for a commercially driven Store Manager or Flagship Manager who thrives in a fast‑paced, premium retail environment.
Key Responsibilities
Own the commercial performance
- Take full accountability for sales, service and operational KPIs across our #1 UK&I store
- Analyse performance data to identify opportunities and drive continuous growth
- Increase footfall, conversion, ATV and client retention through actionable plans
- Shape store strategy and respond quickly to a dynamic retail trading environment
Lead and develop a high‑performing team
- Inspire, coach and develop a team of 6
- Drive a high‑performance culture through clear goals, feedback and development plans
- Create effective rotas aligned to trading patterns and business needs
- Build capability through ongoing coaching, product training and leadership
Deliver a premium client & treatment experience
- Champion luxury service standards across retail and customer journeys
- Ensure exceptional consultation, clienteling and personalised experiences
- Oversee operations to maximise customer satisfaction and repeat visits
Drive partnerships & visibility
- Build strong relationships with Head Office and key stakeholders
- Partner with Bicester Village to deliver high‑impact events and activations
- Leverage key trading moments to maximise commercial opportunities
Ensure operational excellence
- Own all store operations including stock management, deliveries and stock takes
- Maintain exceptional standards across merchandising, hygiene and compliance
- Deliver seamless execution of promotions and in‑store initiatives
Skills, Knowledge and Expertise
Who You Are
- An experienced Store Manager / Business Manager / Flagship Manager in a target‑driven environment
- Highly commercially focused, with a proven track record of delivering sales growth
- Confident using data and KPIs to drive decisions and performance
- A strong leader and coach, able to build and retain high‑performing teams
- Experienced in premium, luxury or high‑volume retail environments
- A natural relationship builder, able to influence stakeholders at all levels
- Operationally strong, highly organised, and hands‑on
Benefits
- Competitive salary + performance‑based bonus
- Generous staff discount across ELEMIS and L’OCCITANE Group brands
- 27 days holiday + your birthday off
- Enhanced parental leave, pension, life assurance & income protection
- Access to exclusive Bicester Village staff sales and benefits
- Structured leadership development and clear progression opportunities
- The opportunity to make a visible, high‑impact commercial difference
Our Culture
At ELEMIS, we believe beauty begins with diversity. We are committed to creating an inclusive environment where everyone feels valued, respected and able to thrive.
