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- Tasks: Provide hands-on technical support and resolve IT issues across various platforms.
- Company: Elemental Energies, a leading energy consultancy with a strong IT team.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Work with cutting-edge technologies and contribute to security initiatives.
- Why this job: Join a collaborative team and make a real impact on IT services.
- Qualifications: Experience in IT support and problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Elemental Energies is a specialist energy consultancy with an established IT function led by the IT Manager. This role has been created to provide dedicated hands-on technical support, working under the direction of the IT Manager to deliver reliable, secure IT services as the business grows. The IT Support Analyst will primarily operate as a 2nd and 3rd line resource.
The role covers day-to-day operations across a broad technical estate — including Microsoft 365, Azure, Intune-managed endpoints, and specialist engineering software common to subsurface disciplines — and supports the company’s ISO27001 compliance programme and ongoing security and service improvement initiatives.
2nd line scope includes incident diagnosis and resolution across the modern workplace stack (Windows 11, M365 apps, Teams, SharePoint, OneDrive), Intune-managed device issues, standard access and permissions changes, and escalated end-user issues.
3rd line scope includes complex problem investigation, root cause analysis, configuration changes to Intune policies and M365 services, application packaging and deployment, and engineering software troubleshooting — escalating to the IT Manager or third-party providers where genuinely required.
The right candidate will be technically experienced and capable of owning incidents and problems from triage through to resolution, working closely with the IT Manager on priorities, projects, and escalations. This is a varied, hands-on role offering broad technical exposure within a focused and collaborative team.
Key DutiesIT Support Analyst employer: Elemental Energies
Contact Detail:
Elemental Energies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365, Azure, or any of the tools mentioned in the job description, make sure to highlight that in conversations. Share examples of how you've tackled similar challenges in past roles.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Think about how you would handle incidents or complex problems, and be ready to discuss your thought process. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Elemental Energies.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Microsoft 365, Azure, and any relevant technical skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention your problem-solving skills and any hands-on experience you've had in similar roles.
Showcase Your Technical Skills: In your application, don't forget to showcase your technical skills! Mention specific tools and technologies you've worked with, especially those related to incident diagnosis and resolution. We love seeing candidates who are proactive about their technical expertise.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Elemental Energies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Intune. Be ready to discuss specific experiences you've had with these technologies, as well as any troubleshooting you've done. The more familiar you are with the tools they'll be using, the more confident you'll feel during the interview.
✨Showcase Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved technical issues in the past. Think about a few challenging incidents you've handled and be ready to walk them through your thought process. This will demonstrate your ability to own incidents from triage to resolution, which is key for this role.
✨Understand ISO27001 Compliance
Since the role involves supporting the company's ISO27001 compliance programme, it’s crucial to have a basic understanding of what that entails. Familiarise yourself with the principles of information security management and be prepared to discuss how you can contribute to maintaining compliance.
✨Be Ready for Team Dynamics
This position is all about collaboration, so be prepared to talk about your experience working in teams. Think of examples where you've worked closely with others, especially in high-pressure situations. Highlighting your teamwork skills will show that you're a good fit for their focused and collaborative environment.