At a Glance
- Tasks: Be the welcoming face of the school, managing communications and supporting staff.
- Company: Join a friendly secondary school in Cardiff with a forward-thinking approach.
- Benefits: Competitive pay, weekly payments, and free training opportunities.
- Other info: Enjoy a supportive environment with excellent career development opportunities.
- Why this job: Make a real difference in the school community while using your Welsh skills.
- Qualifications: Fluent Welsh speaker with previous reception or school office experience.
The predicted salary is between 24000 - 30000 £ per year.
Type: Contract / Long-term (depending on availability)
Location: Cardiff, South Wales
Start date: ASAP
Hours: Full-time (part-time considered)
Pay: Competitive, dependent on experience
Are you an organised, professional, and welcoming School Receptionist who takes pride in being the first point of contact for staff, students, and visitors? Elementa Support Services is working in partnership with a friendly and forward-thinking English-medium secondary school in Cardiff to recruit a dedicated Receptionist. Fluent spoken and written Welsh is essential for this role, as you will communicate with staff, students, parents, and the wider community in both English and Welsh. This role offers the opportunity to be a central part of the school community and contribute to a safe, efficient, and welcoming environment.
About the Role
As a School Receptionist, you will:
- Act as the first point of contact for parents, students, visitors, and external agencies, communicating fluently in Welsh and English
- Manage phone calls, emails, and general correspondence professionally
- Support attendance monitoring and record-keeping as required
- Assist with general administrative tasks for school staff
- Maintain confidentiality and ensure accurate data entry
- Contribute to the smooth running of school office procedures and daily operations
- Support the wider pastoral and administrative team to enhance school efficiency
What We’re Looking For
To be considered, candidates must have:
- Fluent spoken and written Welsh
- Previous experience working in a school office or reception environment
- Excellent written and spoken English
- Enhanced DBS (or willingness to obtain; Elementa can assist)
- Professional, friendly, and approachable manner
- Strong organisational and communication skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience with school management systems (e.g., Arbor MIS) desirable
Desirable:
- Attendance administration experience
- Experience supporting pastoral or safeguarding processes
Recruitment & Safeguarding Information
All applications will be managed by Elementa Support Services as the recruitment partner for this school. Elementa is committed to the safeguarding of children in all of their processes and all successful applicants will have a full pre-screen to assess their suitability for the role. Any appointment will be subject to:
- A successful interview process
- Satisfactory references
- Safeguarding & Prevent training
- Enhanced DBS Disclosure (which may be chargeable at £64.20 unless subscribed to the Update Service)
- Successful completion of a 12-week / 60 paid day employment trial period
ELEMENTA CANDIDATE COMMITMENT
- Weekly pay – no waiting for monthly payroll cut-off dates; Elementa pays one week in lieu
- PAYE contract – unless requested otherwise, providing full employment protections
- Training & Support – free or heavily discounted training including Safeguarding, SEND awareness, and administrative skills development
- Dedicated candidate manager providing regular welfare contact and ongoing support
- Fair pay policy – competitive and agreed prior to placement
- Additional staff support services – access to partner services including tax returns, accountancy, legal advice, and more
This Role Is Not Suitable For Applicants:
- Not currently based within the UK
- Requiring employer sponsorship for UK right to work
- Without prior UK school office or reception experience
- Not fluent in spoken and written Welsh
Interested? Click Apply Now or contact us via phone or email for more information. Please apply with your full, up-to-date CV. All applicants will be promptly responded to.
StudySmarter Expert Advice🤫
We think this is how you could land School Receptionist (Fluent Welsh Speaker)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elementa Support Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elementa Support Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace School Receptionist (Fluent Welsh Speaker)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elementa Support Services:Your cover letter is your chance to shine! Tell us why you want to work at Elementa Support Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elementa Support Services!
How to prepare for a job interview at Elementa Support Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
