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For Companies At a Glance
- Tasks: Coordinate orders, queries, and complaints to ensure top-notch customer service.
- Company: Join Fernox, a leader in innovative water treatment solutions with a global presence.
- Benefits: Enjoy competitive salary, performance bonuses, private medical insurance, and 25 days annual leave.
- Why this job: Make an impact while working in a collaborative culture that values teamwork and innovation.
- Qualifications: Experience in inside sales or customer service; A Level education required.
- Other info: Be part of a diverse team committed to equal opportunity and continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
Fernox is a leading manufacturer of water treatment chemical products, central heating system filters, plumbing consumables, and diagnostic testing services. The company is committed to a progressive R&D program and has invested in an extensive in-house team of scientists based in the UK, US, and India. Its headquarters are in Woking, UK, with manufacturing facilities in the UK and Europe, and offices in France, Germany, Italy, Belgium, Netherlands, Hungary, China, and the US.
We seek an ideal candidate to ensure the smooth operation of regional Fernox sales activities, monitor customer buying patterns, maintain warehouse stock levels, provide technical support to customers, support local marketing activities, and liaise with various project teams.
What will you be doing?
- Coordinate all orders, queries, and complaints to ensure high customer service standards.
- Maintain and grow the Fernox business through proactive telephone contact and participate in telesales projects, supporting the regional sales team to meet targets.
- Assist management with merchant requests and provide regular reports, including EDI and CMI.
- Ensure sales desk and phone lines are covered during office hours.
- Process orders and support business activities related to commercial, technical, and marketing projects.
Who are you?
You should have experience in a similar environment, such as inside sales or customer service, with excellent communication skills, a team-oriented attitude, and a willingness to take on challenges. Education to at least A Level standard is required.
What competencies will you need?
- Experience in internal sales or customer service roles.
- Excellent communication and negotiation skills.
- Solution-oriented mindset.
- Ability to work well in a team and possess good social skills.
- Additional language skills are an advantage.
- Proficiency with MS Office and good knowledge of ERP systems.
We are offering...
We offer a competitive base salary plus performance-related bonus, a matched pension scheme (up to 8%), private medical insurance, cash plan, life assurance (up to four times base salary), and 25 days of annual leave plus public holidays.
Teamwork - At Element Solutions Inc, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships, driven by a strong, transparent management style that empowers high-performing global teams to deliver superior solutions for our customers.
Equal Opportunity Employer
All qualified applicants will receive consideration regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Inside Sales Coordinator employer: Element Solutions Inc
Contact Detail:
Element Solutions Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Coordinator
✨Tip Number 1
Familiarise yourself with Fernox's product range and their applications. Understanding the specifics of their water treatment chemicals and heating system filters will help you engage more effectively with potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees of Fernox on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the Inside Sales Coordinator role.
✨Tip Number 3
Prepare to discuss your experience in inside sales or customer service by highlighting specific examples where you've successfully managed customer queries or complaints. This will showcase your problem-solving skills and ability to maintain high customer service standards.
✨Tip Number 4
Brush up on your MS Office and ERP system skills, as these are crucial for the role. Being able to demonstrate proficiency in these areas during your discussions will show that you're ready to hit the ground running and support the sales team effectively.
We think you need these skills to ace Inside Sales Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Inside Sales Coordinator position. Highlight your relevant experience in inside sales or customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, teamwork, and any experience with ERP systems or MS Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your background makes you a great fit for Fernox and how you can contribute to their sales activities.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Element Solutions Inc
✨Research Fernox and Its Products
Before the interview, take some time to understand Fernox's product range and their commitment to energy efficiency. This knowledge will help you demonstrate your interest in the company and how you can contribute to their sales activities.
✨Showcase Your Communication Skills
As an Inside Sales Coordinator, excellent communication is key. Prepare examples of how you've effectively communicated with customers or team members in previous roles. This will highlight your ability to maintain high customer service standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer queries or complaints. Think of specific situations from your past experience where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Teamwork and Collaboration
Fernox values a collaborative culture, so be ready to discuss how you've worked effectively within a team. Share examples that illustrate your team-oriented attitude and how you’ve contributed to achieving common goals.
