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- Tasks: Engage with customers, process orders, and manage accounts to ensure satisfaction.
- Company: Join Element Solutions Inc, a leader in specialty chemicals powering electronics globally.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and private medical insurance.
- Why this job: Be part of a dynamic team shaping the future of electronics with innovative solutions.
- Qualifications: Advanced education, IT skills, and customer service experience preferred; German is a plus.
- Other info: Embrace a culture of challenge, collaboration, and care in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Social network you want to login/join with:
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Client:
Element Solutions Inc
Location:
Wantage, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
1c9911e42ff8
Job Views:
7
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Challenge Yourself and Impact the Future!
MACDERMID ALPHA ELECTRONIC SOLUTIONS
Through the innovation of specialty chemicals and materials under our Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone brands, MacDermid Alpha Electronics Solutions provides solutions that power electronics interconnection. We serve all global regions and every step of device manufacturing within each segment of the electronics supply chain. The experts in our Semiconductor and Assembly Solutions, Circuitry Solutions, and Film and Smart Surface Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients. Our solutions enable our customers’ manufacture of extraordinary electronic devices at high productivity and reduced cycle time. MacDermid Alpha is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.
FILM & SMART SURFACE SOLUTIONS (F&SSS)
We are Film & Smart Surface Solutions (F&SSS) and currently active in more than 50 countries. Our main production location is in the UK, with plans in place to realise a second production location in Asia. Our R&D and Technical centres are already in all three territories, Americas, Asia and Europe.
Our target for the F&SSS division is to become the market leader in the in-mold electronics space for the automotive industry. It capitalizes on emerging trends in human-machine interfaces, displays and in-mold electronics. The division combines our extensive offering of speciality films for the industrial and automotive industries with our developing portfolio of flexible and formable conductive and non-conductive inks. The combination of these products with our in-depth materials and process expertise enables our customers to create formed, structurally rigid three dimensional automotive controls and displays that are at the forefront of modern cockpit aesthetics and functionality. This is a unique opportunity to be part of our journey.
Who are we looking for?
To respond to customer enquiries; process and progress orders, generate quotes and process sample requests; register complaints; manage and support allocated customer accounts; and general office duties to ensure total internal and external customer satisfaction.
What will you be doing?
- Co-ordinate key communication with customers including order processing, enquiries, complaints, credits/debits, pricing and product availability
- Manage and support portfolio of non-strategic accounts, (i.e. customers not requiring regular visits, list defined by Sales Manager) via regular telephone and electronic communication
- Validate and enter orders onto computer system
- Negotiate revised schedules with production planners and advise/consult with customers
- Respond to field web enquiries as required
- Prepare product quotations for customers, accurately calculating price and inputting these onto the computer system
- Provide sales support items, prices and technical information to sales team
- Assist with price list management: price additions/changes/monitoring/maintenance
- Create appropriate internal Field Trial documentation for non-commercialised product
- Create new item requests for new products/variants
- Handle customer complaints from initial contact through to satisfactory completion including credits and debits as required
- Liaise with internal departments to ensure all customer needs are met effectively and in a timely manner
- Maintain departmental and company systems to ensure data is accurate at all times
- Undertake various projects aimed at enhancing customer service
- Implement continuous improvements, new ideas and working practices
What competencies will you need?
- Advanced educational level
- Industry/ manufacturing sector experience
- IT/ Microsoft Literate
- SAP system experience an advantage
- German a strong advantage.
- Multi-tasking
- Flexibility
- Developed interpersonal communication skills
- Hybrid work after the probation period
We are Offering…
This is a fabulous opportunity for an accomplished Customer Service practitioner to make their mark as part of our friendly and committed team.
In return we offer:
- A highly competitive base salary
- Generous annual bonus scheme
- 25 days annual leave plus Bank Holidays
- Hybrid working (after probation period)
- Private Medical Insurance
- Subsidised on-site canteen
- Healthcare Cash Plan and Employee Assistance Program
- Free parking
- Growth opportunities: our group is growing fast, we are looking for dynamic and motivated individuals to shape it with us
We have an informal culture where our employees embody the 5 C’s of our culture: Challenge, Commit, Collaborate, Choose and Care in their interactions with colleagues, customers and other counterparts. We seek to create a richly enjoyable and personally rewarding environment for all our employees
Equal Opportunity Employer
Element Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation #LI-ED1
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Customer Service Account Specialist employer: Element Solutions Inc
Contact Detail:
Element Solutions Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Account Specialist
✨Tip Number 1
Familiarise yourself with the products and services offered by MacDermid Alpha Electronics Solutions. Understanding their specialty chemicals and materials will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling complaints and processing orders. Be prepared to share examples of how you've successfully managed customer accounts or resolved issues in previous roles.
✨Tip Number 3
Since the role involves liaising with various internal departments, practice your communication skills. Being able to articulate your thoughts clearly and collaborate effectively will be key to succeeding in this position.
✨Tip Number 4
If you have experience with SAP systems or similar software, make sure to highlight that in conversations. If not, consider familiarising yourself with basic functionalities, as it could give you an edge over other candidates.
We think you need these skills to ace Customer Service Account Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Account Specialist position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant industry knowledge. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet customer needs.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Highlight specific examples from your past work that showcase your problem-solving skills and ability to handle customer inquiries effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Element Solutions Inc
✨Know the Company and Its Products
Before your interview, take some time to research Element Solutions Inc and its brands, especially MacDermid Alpha Electronics Solutions. Understanding their products and how they impact the electronics supply chain will show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
As a Customer Service Account Specialist, you'll need to showcase your ability to handle customer enquiries and complaints effectively. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Familiarise Yourself with Relevant Software
Since the role mentions IT literacy and SAP system experience as an advantage, make sure you're comfortable discussing any relevant software you've used in previous roles. If you have experience with Microsoft Office or similar systems, be ready to highlight that.
✨Emphasise Your Communication Skills
The job requires strong interpersonal communication skills. Be prepared to discuss how you manage communication with customers and internal teams. Practice articulating your thoughts clearly and confidently, as this will be crucial during the interview.
