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For Companies At a Glance
- Tasks: Join our team to handle calls and provide top-notch customer support.
- Company: Element Recruitment connects you with a growing business in the Contact Centre sector.
- Benefits: Enjoy potential for permanent employment and a vibrant team culture.
- Why this job: Be part of a dynamic environment where your contributions truly matter.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This role offers a chance to learn and grow within a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
Element Recruitment is proud to be working with a growing business that is on the lookout for enthusiastic and customer-focused individuals to join their dynamic Contact Centre team. This is a fantastic opportunity to join on a temporary basis with a strong potential to move into a permanent role.
What you’ll be doing
- Handling incoming calls and providing first-class support to customers
- Offering accurate and helpful information about the company’s products and services
- Identifying opportunities to upsell relevant products or services
- Understanding customer needs and recommending the best possible solutions
- Accurately updating customer records and maintaining database integrity
- Ensuring professionalism and excellent phone etiquette at all times
What we’re looking for
- Previous experience in a Customer Service or Contact Centre environment
- Strong verbal and written communication skills
- A confident and professional phone manner
- Ability to multitask and thrive in a fast-paced, team-oriented setting
- A positive, can-do attitude and eagerness to learn and develop
If you\’re passionate about delivering great service and want to be part of a growing team, we want to hear from you.
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Customer Service Advisor (temp to perm) employer: Element Recruitment Ltd
Contact Detail:
Element Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (temp to perm)
✨Tip Number 1
Familiarise yourself with the company's products and services before your interview. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your phone etiquette by role-playing common customer service scenarios with a friend. This will help you feel more comfortable and professional when handling calls during the job.
✨Tip Number 3
Showcase your ability to multitask by preparing examples of how you've successfully managed multiple responsibilities in previous roles. This is crucial in a fast-paced contact centre environment.
✨Tip Number 4
Emphasise your positive attitude and eagerness to learn during your interactions with us. Employers love candidates who are enthusiastic about personal development and contributing to team success.
We think you need these skills to ace Customer Service Advisor (temp to perm)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or contact centre roles. Use specific examples that demonstrate your strong communication skills and ability to handle customer inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your previous experience, your positive attitude, and how you can contribute to the team. Be sure to express your eagerness to learn and develop within the company.
Highlight Key Skills: In your application, emphasise skills that are crucial for the role, such as multitasking, professionalism, and a confident phone manner. Use bullet points to make these stand out and ensure they align with the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in a customer service role.
How to prepare for a job interview at Element Recruitment Ltd
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company during the interview. A positive attitude can go a long way in customer service roles, so let your passion for helping others shine through.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might encounter, such as handling difficult customers or upselling products. Be ready to share examples from your past experience that demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Demonstrate Communication Skills
Since strong verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. You might even want to prepare a few questions to ask the interviewer, showing that you’re engaged and interested in the conversation.
✨Highlight Your Team Spirit
This position is in a team-oriented setting, so be sure to mention any experiences where you successfully collaborated with others. Emphasising your ability to work well in a team will show that you’re a good fit for their dynamic Contact Centre team.
