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For Companies At a Glance
- Tasks: Lead a dynamic customer service team and ensure smooth office operations.
- Company: Join a leading Heating Manufacturer with a focus on excellence.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Why this job: Make a real difference by enhancing customer satisfaction and team performance.
- Qualifications: Experience in customer service management and strong communication skills.
- Other info: Fast-paced environment with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Element Recruitment are partnering with a leading Heating Manufacturer on their search for an experienced Customer Service Manager to manage a high-performing office team.
Key Responsibilities
- Manage and oversee the day-to-day running of the office, ensuring smooth and efficient operations
- Lead, support, and motivate a customer service team of 7 to deliver high levels of customer satisfaction
- Handle and resolve customer complaints and escalated issues promptly and professionally
- Act as a key point of contact for customer queries, including pricing, deliveries, and account-related enquiries
- Train and onboard new starters, ensuring they are fully supported and understand company processes
- Support continuous improvement of customer service processes and office procedures
- Create, maintain, and update spreadsheets to support reporting, tracking, and administrative functions
- Process customer orders and debits accurately and within required timeframes
- Maintain organised filing systems, both digital and physical
- Book in received goods and ensure accurate records are maintained
- Input and manage data across internal systems with a high level of accuracy
- Place supplier orders and liaise with suppliers as required
Skills & Experience
- Strong customer service and problem-solving skills
- Proven experience managing or supervising a team
- Excellent communication skills, both written and verbal
- Confident handling customer complaints and complex queries
- Highly organised with strong attention to detail
- Proficient in Microsoft Office, particularly Excel and spreadsheets
- Ability to multitask and prioritise in a fast-paced office environment
- Experience with order processing, invoicing/debits, and supplier management
- Hands-on, proactive approach with a strong work ethic
If you are an experienced Customer Service Manager looking for a new challenge, then apply now!
Customer Service Manager in Bristol employer: Element Recruitment Ltd
Contact Detail:
Element Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Bristol
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be leading a team and handling customer complaints, being articulate and confident is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills during interviews! Prepare examples of how you've successfully managed customer issues or improved processes in previous roles. This will demonstrate your hands-on approach and proactive mindset.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. And remember, apply through our website for a smoother process!
We think you need these skills to ace Customer Service Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in managing teams and handling customer complaints, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've led a customer service team or improved processes in your previous roles. We love a good story!
Show Off Your Skills: Don’t forget to showcase your strong communication and problem-solving skills in your application. Mention any experience you have with Microsoft Office, especially Excel, as we value attention to detail and organisation. Let us know how you can contribute to our success!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Element Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Customer Service Manager. Familiarise yourself with common customer service processes and be ready to discuss how you've handled similar situations in the past.
✨Showcase Your Leadership Skills
Since you'll be managing a team, be prepared to share examples of how you've motivated and supported your team in previous roles. Think about specific instances where you resolved conflicts or improved team performance.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Have a few scenarios ready where you successfully handled customer complaints or complex queries, highlighting your approach and the positive outcomes.
✨Demonstrate Organisational Skills
As a Customer Service Manager, being organised is crucial. Bring examples of how you've maintained filing systems or managed data effectively. You might even want to mention your proficiency in Excel and how it has helped streamline processes.
