At a Glance
- Tasks: Support sales and client communication while managing quotes and bookings efficiently.
- Company: Join Element, a fast-growing global testing and certification company.
- Benefits: Gain valuable experience with career growth opportunities in a supportive environment.
- Other info: Diverse workplace committed to inclusion and personal development.
- Why this job: Make a real impact on client satisfaction and service delivery in a dynamic team.
- Qualifications: Strong organisational skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 € per year.
Element has an opportunity for an Operations & Sales Support Co-ordinator who will play a key role in supporting revenue generation, client retention, and efficient service delivery within the Occupational Hygiene (OH) department. The role provides essential sales support through timely quotation management, proactive follow up, and repeat work coordination, while also ensuring smooth booking, scheduling, and client communication processes. By maintaining momentum from enquiry through to booking, the role helps maximise quote conversion, diary utilisation, and client satisfaction. In addition, the role provides flexible operational support during periods of increased workload, ensuring continuity of service and protecting commercial performance. This position offers structured exposure to sales activity and client engagement, with clear development potential into a future sales or account management role.
Responsibilities
- Prepare and issue quotations for repeat and routine Occupational Hygiene work ensuring accuracy, speed, and consistency to support high conversion rates.
- Maintain repeat-client requoting schedules to support retention and continuity of service delivery.
- Actively track, prioritise, and follow up outstanding quotations to maintain sales momentum and maximise conversion of enquiries into booked work.
- Support the Business Associate by sharing quoting workload and providing cover.
- Track quotation status, follow up outstanding quotes, and support quote conversion.
- Produce quote documentation and maintain accurate quote and pricing records.
- Support basic lead management and inbound enquiries, ensuring timely and professional responses that reflect positively on the business.
- Carry out proactive follow-up and telesales activity for routine OH services, helping to convert interest into confirmed work.
- Act as a first point of contact for routine client queries relating to quotes and bookings.
- Support repeat bookings and re-booking cycles for existing clients, helping maintain predictable workload and recurring revenue streams.
- Coordinate proposed dates between consultants and clients to optimise diary utilisation and minimise unplanned gaps or cancellations.
- Assist with booking and scheduling activities and confirm logistics as required.
- Provide contingency support during periods of peak workload or absence.
- Maintain accurate records in DCRM, scheduling, and booking systems to support pipeline visibility, forecasting, and informed decision-making.
- Chase, track and maintain contract review documentation to ensure continuity of service and commercial compliance.
- Contribute to continuous improvement initiatives that enhance quoting speed, booking accuracy, and overall client experience.
Skills / Qualifications
Essential experience
- Experience in sales administration, operational support, or scheduling roles.
- Strong organisational skills and attention to detail.
- Ability to manage changing priorities in a busy environment.
- Confidence following up quotations and enquiries, including discussing scope, pricing, and availability with clients.
- Demonstrable ability to manage multiple quotes or bookings simultaneously without loss of accuracy.
- Competent IT skills, including Microsoft Office.
Desirable experience
- Experience in occupational hygiene or a consultancy / field based services environment.
- Familiarity with repeat service delivery and scheduling.
- Basic commercial awareness, with an understanding of how quoting, utilisation, and timely follow up support client retention.
Operations & Sales Support Co-ordinator in Stockport employer: Element Materials Technology
Element is an exceptional employer that prioritises employee growth and development, offering structured opportunities for advancement within the Operations & Sales Support Co-ordinator role. With a strong emphasis on teamwork and a supportive work culture, employees are empowered to take charge of their careers while contributing to a meaningful mission of making tomorrow safer than today. Located in a dynamic environment, Element fosters a diverse and inclusive workplace where every individual is valued, ensuring a rewarding and fulfilling experience for all team members.
Contact Detail:
Element Materials Technology Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Sales Support Co-ordinator in Stockport
✨Tip Number 1
Get to know the company inside out! Research Element's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in sales administration and operational support can directly benefit the Occupational Hygiene department. Confidence is key when discussing your experience.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive, which is exactly what they’re looking for!
We think you need these skills to ace Operations & Sales Support Co-ordinator in Stockport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in sales administration and operational support. We want to see how your skills align with the role of Operations & Sales Support Co-ordinator, so don’t hold back!
Show Off Your Organisational Skills:Since this role requires strong organisational skills, give us examples of how you've managed multiple tasks or projects simultaneously. A little detail about your attention to detail can go a long way in making your application stand out.
Be Proactive in Your Follow-Up:Demonstrate your ability to follow up on quotes and enquiries by mentioning any relevant experiences. We love candidates who can show initiative and understand the importance of maintaining sales momentum!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Element Materials Technology
✨Know Your Quoting Game
Make sure you understand the quoting process inside out. Familiarise yourself with how to prepare and issue quotations quickly and accurately, as this role heavily relies on it. Brush up on your knowledge of pricing and how to discuss these details confidently with clients.
✨Master the Art of Follow-Up
Since follow-ups are crucial for maintaining sales momentum, practice how you would approach clients after sending a quote. Think about how you can keep the conversation professional yet friendly, ensuring that you’re not just chasing but genuinely interested in their needs.
✨Show Off Your Organisational Skills
This role requires juggling multiple quotes and bookings, so be ready to demonstrate your organisational prowess. Bring examples of how you've managed competing priorities in the past, and maybe even share a few tools or methods you use to stay on top of things.
✨Be Client-Centric
Understand that client satisfaction is key in this position. Prepare to discuss how you would handle routine client queries and ensure smooth communication. Think of ways to show that you can maintain a positive client experience, even during busy periods.
