At a Glance
- Tasks: Be the first point of contact for global customers, handling inquiries and pre-qualifying leads.
- Company: Element Materials Technology, a leading company in materials testing.
- Benefits: Hybrid work model, competitive hours, and a supportive team environment.
- Other info: 12-month contract with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real difference in customer support.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
Element Materials Technology in Edinburgh is seeking a Customer Support Coordinator on a 12‑month contract.
The role is the first point of contact for global customers, handling calls, emails, and web inquiries to pre-qualify leads and assign them to the right laboratory or sales team.
The position offers hybrid work with three days in the Edinburgh office and full-time hours (39 per week, Monday–Thursday 8:30am–5pm, Friday 8:30am–4pm).
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Contact Details:
Element Materials Technology Recruitment Team
We think you need these skills to ace Hybrid Customer Support Coordinator - Qualification & Routing
Customer Service Skills
Communication Skills
Lead Qualification
Call Handling
Email Management
Web Inquiry Management
Team Collaboration
