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- Tasks: Provide admin support to teams, ensuring safety and quality procedures are followed.
- Company: Join Element, a fast-growing global testing and certification business.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by ensuring product safety and compliance for clients.
- Qualifications: Strong organisational skills and ability to work collaboratively with teams.
- Other info: Diverse and inclusive workplace that values your contributions.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Scope of the role: To provide administrative support to the Hitchin commercial and operational teams ensuring governance is maintained in-line with quality, safety procedures and systems.
Responsibilities
- Safety: Ensure all safety procedures are followed
- Quality: Ensure all procedures and processes are followed in line with quality management system
- Delivery: Support operational teams with administrative tasks to ensure maximum efficiency
- Work closely with technical teams to generate client proposals
- Engage with clients to ensure high level of proposal throughput is maintained
- Provide administrative support to commercial team
- Meet set commercial KPIs on a daily, weekly and monthly basis
- Attend team and leadership daily meetings
- Meet set operational KPIs on a daily, weekly and monthly basis
- Generate commercial and operational data for management review
- Support commercial team with proposal generation
- Attend client meetings online and in person
- Support commercial and operational teams with business improvements
Company Overview
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'. When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access. While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development. Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming 'the world's most trusted testing partner'. All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws.
Customer Service Rep employer: Element Materials Technology
Contact Detail:
Element Materials Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Rep
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission of making tomorrow safer than today.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Service Rep
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Service Rep role. Highlight your relevant experience and skills that align with the responsibilities mentioned in the job description. This shows us you’re genuinely interested and have done your homework!
Keep It Neat and Tidy: First impressions matter, so ensure your application is well-organised. Use bullet points for clarity, check your spelling, and avoid unnecessary white space. A clean layout makes it easier for us to read and understand your qualifications.
Showcase Your Communication Skills: As a Customer Service Rep, strong communication is key. Use your application to demonstrate your ability to engage with clients and support teams effectively. Share examples of how you've successfully communicated in past roles to give us a taste of your style.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Element Materials Technology
✨Know the Company Inside Out
Before your interview, take some time to research Element and its mission. Understand their commitment to safety and quality, as well as their global reach. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions that assess how you handle specific situations, especially related to customer service and administrative tasks. Think of examples from your past experiences where you demonstrated problem-solving skills or improved efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a Customer Service Rep, strong communication is key. Practice articulating your thoughts clearly and confidently. During the interview, engage with your interviewer by asking questions about the role and the team dynamics. This shows that you’re proactive and eager to contribute.
✨Highlight Your Attention to Detail
Given the emphasis on quality and safety procedures, be ready to discuss how you ensure accuracy in your work. Share examples of how you've maintained high standards in previous roles, whether through meticulous documentation or following processes closely. This will demonstrate your fit for the role.