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- Tasks: Manage customer queries and enhance their journey with our team.
- Company: Join a leading global business services team in a vibrant Edinburgh office.
- Benefits: Enjoy a modern workspace, great transport links, and career growth opportunities.
- Why this job: Be part of an exciting time in a fast-paced role that values your ideas.
- Qualifications: Customer service experience and strong organisational skills are key.
- Other info: Collaborative environment with a focus on teamwork and problem-solving.
The predicted salary is between 28800 - 43200 £ per year.
Element has an opportunity for a new Credit Control Administration Coordinator to join our growing Global Business Services team in Edinburgh. Our new colleague will join us based from our beautiful new office in Edinburgh Park where we enjoy state-of-the-art facilities including collaboration spaces, huddle rooms, open-concept layout, and abundant natural light. With fantastic links by train, tram, commuter routes, as well as having designated parking, we are well connected for colleagues across the central belt of Scotland.
This is a fast-paced coordination role that will allow you to bring your own ideas to an expanding team during a very exciting time for us as a business. If you’re passionate about customer experience and are a strong organiser, this role can offer a fantastic opportunity to grow your career in a market leading, world leader in the TIC industry.
Core Responsibilities:- Managing customer queries by phone and email
- Conducting Welcome calls to our new customers, enhancing our customers' journey
- Working closely with our labs to resolve invoice transactional queries
- Processing bank receipts
- Sales Ledger administration
- Reconcile customer accounts (including proforma accounts)
- Meeting relevant month end processing and timetable requirements
- Producing copy invoices from various platforms
- Report creation
- Taking Card Payments
- Requesting and completing insolvency claim forms
- Distribution of daily queries to the relevant credit controllers for escalation
- Assisting the Customer Onboarding Specialist with the automated new customer account opening process and Account Maintenance Requests
- Collaborate with our AR and AP teams to resolve queries quicker for our customers and business units
Our ideal candidate will have previous experience of working in a customer focused environment, with a self-starter approach to a busy, ever-changing high paced workload. It is highly advantageous that our new Credit Control Coordination Administrator comes from a finance, preferably credit control environment, but this is not essential.
Attributes for success:- Strong written and verbal communication skills
- Customer-focused professional approach
- Competent with MS Office, Teams, Outlook (D365 experience would be advantageous)
- Strong organisation and coordination skills
- Team player attitude and ability to work independently
- Strong attention to detail
- Problem solving skills
Credit Control Administration Coordinator employer: Element Materials Technology
Contact Detail:
Element Materials Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Administration Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Credit Control Administration Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer experience approach and think of examples from your past that showcase your organisational skills. This will help you stand out as a strong candidate!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experience in customer service and finance, as these are key for the Credit Control role. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows initiative and enthusiasm, which we really appreciate!
We think you need these skills to ace Credit Control Administration Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service experience and any relevant finance background to show us you're the right fit for the Credit Control Administration Coordinator role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your organisational skills can contribute to our team. Keep it concise but engaging, and don’t forget to mention your enthusiasm for working in a fast-paced environment.
Showcase Your Communication Skills: Since this role involves managing customer queries, make sure your written application demonstrates your strong communication skills. Use clear and professional language, and don’t shy away from showing a bit of your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Element Materials Technology
✨Know Your Stuff
Before the interview, make sure you understand the core responsibilities of the Credit Control Administration Coordinator role. Familiarise yourself with customer queries, invoice processing, and reconciliation tasks. This will help you speak confidently about how your skills align with what they’re looking for.
✨Showcase Your Customer Focus
Since this role is all about enhancing customer experience, be ready to share examples from your past where you’ve successfully managed customer queries or improved a process. Highlight your strong communication skills and how they’ve helped you in previous roles.
✨Demonstrate Your Organisational Skills
This position requires strong organisation and coordination skills. Prepare to discuss how you manage your workload, prioritise tasks, and handle multiple responsibilities. You might even want to bring a brief example of a time when your organisational skills made a difference.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the tools they use (like D365), and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
