Credit Control Administration Co-Ordinator

Credit Control Administration Co‑ordinator

Join to apply for the Credit Control Administration Co‑ordinator role at Element Materials Technology.

Element has an opportunity for a new Credit Control Administration Coordinator to join our growing Global Business Services team in Edinburgh. The role will be based in our beautiful new office in Edinburgh Park, featuring state‑of‑the‑art facilities, collaboration spaces, huddle rooms, open‑concept layout, and abundant natural light. Excellent travel links and designated parking make commuting convenient.

Overview

This fast‑paced coordination role welcomes applicants passionate about customer experience and strong organisational skills. You will support an expanding team during an exciting growth phase and have the opportunity to grow your career in a leading global TIC company.

Responsibilities

• Completing Welcome Calls to enhance the new customer journey
• Managing customer queries by phone, e‑mail and fax
• Working closely with labs to resolve invoice transactional queries
• Processing bank receipts
• Sales ledger administration
• Reconciling customer accounts (including proforma accounts)
• Meeting relevant month‑end processing and timetable requirements
• Producing copy invoices from various platforms
• Creating reports
• Taking card payments
• Requesting and completing insolvency claim forms
• Distributing daily queries to the relevant credit controllers for escalation
• Assisting the Customer Onboarding Specialist with the automated new customer account opening process
• Assisting the Customer Onboarding Specialist with account maintenance requests
• Collaborating with different members of the AR and AP teams to resolve queries faster for customers and business units
• Implementing new processes to the credit control admin function
• Adhering to different SLA’s across each business unit
• Providing administration assistance to support Credit Control’s move to a new target operating model

Skills / Qualifications

The ideal candidate will have previous experience in a customer‑focused environment, be a self‑starter with high organisational skills, and preferably come from a finance or credit control background.

• Strong written and verbal communication
• Competent with MS Office, Teams, Outlook; D365 experience is a bonus
• Excellent communication skills and customer service attitude
• Team player
• High attention to detail
• Ability to work in a fast‑paced department
• Problem‑solving skills

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we operate from 270 sites across 30 countries, with over 9,000 employees. We are dedicated to making tomorrow safer than today, ensuring products, materials, processes and services are safe, compliant and fit for purpose.

While we pride ourselves on our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career and reward excellence and integrity with growth and development.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our vision of becoming “the world’s most trusted testing partner”. All suitably qualified candidates will receive consideration for employment on the basis of objective work‑related criteria and without regard to age, disability, ethnic origin, gender, marital status, race, religion, or sexual orientation. We do not discriminate against employees or applicants who inquire about pay.

If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com.